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Core Laboratory

Core Laboratory. June Staff Meeting Presented by Lydia Nelson. Welcome Aboard. Jennifer Taylor Christine Hostetter Morgan Gapara Program in place 1 year Goal employee retention Hired 38 employees 3 were released and 1 resigned Make people feel welcome!. New Employees. New Employees.

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Core Laboratory

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  1. Core Laboratory June Staff Meeting Presented by Lydia Nelson

  2. Welcome Aboard Jennifer Taylor Christine Hostetter Morgan Gapara • Program in place 1 year • Goal employee retention • Hired 38 employees • 3 were released and 1 resigned • Make people feel welcome!

  3. New Employees

  4. New Employees

  5. New Employees

  6. New Employees

  7. Promotions

  8. Promotions Jennifer Tray, CLS IV

  9. Current Openings

  10. What is New?

  11. DVD : Smile Smile! You are on Customer Camera

  12. First Impressions Telephone Etiquette Answer the phone in three rings. Use a pleasant and caring tone of voice. Use a three part greeting with welcoming words, your name and your work area. (Example: Good Morning. Core Laboratory. This is Laverne Farrar. How may I help you?)

  13. Employee surveys • June 1 – 21, 2009 • How are we doing? • What can we do better? • Tell us in less than 10 Minutes – 24 Questions. • https://gx.gallup.com/jhmg12.gx • Survey Icons on computers throughout laboratory.

  14. What you need to know! • Who is your Supervisor? • Yes , we discussed the last survey results in a 2008 Staff Meeting. • We have an Outstanding Team! • We want a “5” {Strongly Agree}

  15. Electronic Pay Stubs More detailed and easier to read (i.e. retro pay) Go green. Save paper and time. Permanent record of all pay stubs Email tells you statement is available Need Coordinator for each shifts Website: my.johnshopkins.edu Goal – all of Pathology goes to electronic pay stubs

  16. Economy

  17. Our Economy • JHU/Pathology • No raises this year. • Donations are down • Capital Equipment Holiday • JHH/Pathology • Financially stable – doing well • New building delayed 6 – 7 months • Capital Equipment Holiday • No sign on bonuses for CLSs (July 2009) • Employees at their maximum pay range will not get a lump sum award FY10 • Employees who transfer or get promoted (greater than 6 months since last review) will not get a pro-rated increase. They will get flat rate increase.

  18. Our Economy JHH Raises for FY 2010 July 1, 2009 to June 30, 2010 Flat rate Increase Guidelines: _____________________________________________________________ Hourly Rate Percent Increase _______________________________________________________ =< $16.00/hr 1.5% $16.01/hr to $47.99/hr 1% Executives, Administrative Director No Increase

  19. Evolving Changes to Make us Stronger

  20. Overtime Tracker 2009 Overtime FTEs: Jan Feb Mar Apr May 18.3 20.0 15.6 15.5 ?? JHH Goal = 10 FTEs

  21. Our Economy We are truly fortunate. • JHH has Outstanding Financial advisor • Best of the best employer • Have Jobs • No Lay offs • We get a Raise A special thank you to our directors, supervisors and staff for the hard work and sacrifices you have all made to get the overtime down.

  22. What is New in the Laboratory

  23. Chemistry/Processing Area *** Lean Project Very Successful *** Juanita Stem starts Lean Presentations June 10, 2009 ***

  24. Hematology and Special Chemistry/Toxicology *** Cellavision *** 501s *** Up and running by July 1st? ***

  25. Red, White and Blue Hot Dog Challenge Cellavision 501s Up and reporting patient results by July 1st IF NOT !!!!!!!! Danna and Mary Jo Or Lydia Will dress in red, white and blue outfit and hat . Must cook and serve hot dogs for July 3rd Core Laboratory Picnic!

  26. College of American Pathology CAP Inspection Fall 2009 Procedure Updates Internal Survey by CQI Internal Survey by Fellows Updates on Plasma Screen: Currently Urines Procedure probes by Hematology

  27. Community Service Help the Homeless

  28. Community Service Diabetes Walk

  29. Thank You! Sometimes we are so busy adding up our troubles that we forget to count our blessings.

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