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IS/ICT Management in the Modern Enterprise

IS/ICT Management in the Modern Enterprise. Ota Novotný University of Economics, Prague dept. of Information Technologies. Business activities. Business processes. Business – IS / ICT manage-ment. BP Management (9). Application delivery (8). Applications. EC / EP (1,2). BI (5).

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IS/ICT Management in the Modern Enterprise

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  1. IS/ICT Management in the Modern Enterprise Ota Novotný University of Economics, Prague dept. of Information Technologies

  2. Business activities Business processes Business – IS/ICT manage-ment BP Management (9) Application delivery (8) Applications EC/EP (1,2) BI (5) SCM (3) ERP (4) IS/ICT Management (6) Enterprise IS (7)

  3. Presentation Outline • the position of IS/IT management in a company, • information products and services as a added value to the core business, • the role of top management in IS/IT, • integration aspects, their possible solution, • reference models.

  4. Information products and services as a added value to the core business

  5. Reference models • Modelling in the area of the enterprise management • Reasons for the reference models development and principles of their application • Application of the reference models principles into the area of IS/ICT management

  6. IS/ICT management reference models • Purpose: • Support for service oriented IS/ICT management implementation • Structured (formalised) overview of the enterprise informatics structure and base for its planning and management • Support for the operational IS/ICT management tasks • Support for the long-term IS/ICT management tasks

  7. IS/ICT management reference models • Differences from: • IS/ICT operations management tools (e.g. metasystem) • IS/ICT management methodologies (ITIL, COBIT, etc.)

  8. IS/ICT management models – application examples • Model structure • Cost of application upgrade (impact analysis) • SLA calculation • Model content • Process catalogue • Document examples • Component characteristics

  9. IS/ICT management models – service oriented approach

  10. Cobit Framework • In order to provide the information that the organisationneeds to achieve its objectives, IT resources need to bemanaged by a set of naturally grouped processes.

  11. Cobit Framework • COBIT 3rd Edition is the most recent version of ControlObjectives for Information and related Technology, firstreleased by the Information Systems Audit and ControlFoundation (ISACF) in 1996. The 2nd edition, reflectingan increase in the number of source documents, arevision in the high-level and detailed control objectivesand the addition of the Implementation Tool Set, waspublished in 1998. The 3rd edition marks the entry of anew primary publisher for COBIT: the IT GovernanceInstitute.

  12. COBIT

  13. IS/ICT management reference models – structure • Components • Relations • Content

  14. IS/ICT management reference models – key components Ent. Process Org. unit Service Application User IS/ICT Activity Computer IS/ICT Process

  15. IS/ICT management reference models – key relations Ent. Process Org. unit Service Application User IS/ICT Activity Computer IS/ICT Process

  16. IS/ICT management reference models – content Ent. Process Org. unit Service Application User IS/ICT Activity Computer Full Part IS/ICT Process None

  17. KIT reference model • History • First version – 1999 • Based on IS/ICT metasystem project results • Application • Information strategy • IS/ICT management processes and tasks definition • IS/ICT management support

  18. KIT reference model – components Data Ent. Process Role Applications Org. unit Maturity User OS-SW Service CSF IS/ICT Process Locality Computers Metrics Activity Partner Peripheries Dimensions Project

  19. KIT reference model – content Data Ent. Process Role Applications Org. unit Maturity User OS-SW Service CSF IS/ICT Process Locality Computers Metrics Activity Partner Peripheries Dimensions Full Project Part None

  20. KIT reference model – IS/ICT processes • IS/ICT Strategic Management • (objectives, architectures, standards, projects, schedule, budget, • rules, ...)  IS/ICT Tactical Management (2) Planning, organization, integration and coordination of IS/ICT development  IS/ICT Services management IS/ICT Resources management (5) Financial management  (3) Service management (relations to customers and suppliers)  (6) IS/ICT personnelresources management  (7) Data resources management  (4) Service support (reliability, availability, compliance to regulations, integrity, risk management)  (8) Technology and configuration management (ASW, ZSW, HW, LAN, WAN...)  IS/ICT Operational Management (9) IS/ICT development projects management (development, maintenance, implementation)  (10) IS/ICT operations management (services and resources) 

  21. KIT reference model implementation • Kick-out workshop • Model components selection • Model relations selection • Model database and front-end customization • Model front-end training • Component and relations editing (coached) • Integrity reports generation • Model application

  22. KIT reference model implementation – lessons learned • Positive • IS/ICT management is motivated i a way – „We are building our IS/ICT management system“ • Easy to use tool • Structured approach – no plain text – better integrity • Knowledge moved from heads to shared resource • Other • KIT model is no COTS • It cannot be implemented without coaching • Still need a customization • IS/ICT managers are different – therefore each implementation is different

  23. KIT reference model – plans for the future • Content versions • Content profiling

  24. IS/ICT MANAGEMENT REFERENCE MODEL Questions ?

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