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Microsoft Operations Manager With Management Packs For Hardware: Managing The Windows Server Platform

Microsoft Operations Manager With Management Packs For Hardware: Managing The Windows Server Platform. Baelson Duque Program Manager Operations Manager Windows Enterprise Management Division Microsoft Corporation. Outline. Microsoft Operations Manager (MOM) 2005 Introduction

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Microsoft Operations Manager With Management Packs For Hardware: Managing The Windows Server Platform

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  1. Microsoft Operations Manager With Management Packs For Hardware: Managing The Windows Server Platform Baelson Duque Program Manager Operations Manager Windows Enterprise Management Division Microsoft Corporation

  2. Outline • Microsoft Operations Manager (MOM) 2005 Introduction • Partner Management Packs • Server Hardware Monitoring • Network Monitoring • MOM 2005 Architecture • Management Pack Goals • What’s in a Management Pack?

  3. MOM 2005 Delivers • Event and performance management • Enterprise event collection • Rules-based filtering and consolidation • Proactive alerting/action response • Enterprise ready • Central console • Full redundancy • Extensible • MCF • Automation • Scripts • Tasks • Diagnostics • Reporting • Web-based management reports • Scheduled Publishing • Applications/Role Monitoring • Health Model • Rules libraries • Built-in knowledge-base

  4. Proof Point: Microsoft IT Exchange • IT Example: Microsoft’s internal Exchange Environment • 123 Servers in 7 locations worldwide • 36 active mailbox servers, 4.5M messages/day internally • MOM monitors it all, only alerting as necessary • Accuracy of MOM alerting reduces support churn

  5. Partner Management Packs

  6. Hardware Management • Hardware monitoring is the foundation of the enterprise application stack • Dell server hardware • MOM 2000 management pack available • MOM 2005 update in progress • HP server hardware • MOM 2005 management pack released

  7. Xian 2005 Network Manager For MOM 2005 • Xian for Networks designed and developed to extend MOM from day one • Manage the health of network devices and UPS hardware through MOM • Integrated view • Root cause analysis

  8. Smart Management Packs • Cisco Routers Smart Management Packs (SMP) • Cisco Switches SMP • Cisco PIX Firewalls SMP • Cisco virtual private network (VPN) Concentrators SMP • F5 Networks BigIP SMP • Hewlett Packard Switches SMP • APC UPS SMP • NetScaler SMP

  9. Monitoring The Network Layer • 250+ Network Reports • MOM Topology • Network State Views • Network Alerts • Network Events

  10. MOM 2005 Management Pack For Dell Servers • Discovers and Groups Dell servers • Manages events from Dell server and disk agents • Adds a launch URL to Dell Server Administrator and Dell Remote Access Controllers • Provides a State View • Flexible topology views • Supports alert actions • Provides knowledge base information • Supports all MOM versions – 2005 and 2005 WorkGroup Edition

  11. State ViewMonitor critical attributes State view of Dell server attributes: Chassis, fan, hardware log, memory, power supply, processor, temperature, and voltage

  12. Topology View By Computer Group

  13. Topology View For User-Defined Groups

  14. MOM And HP SIM • MOM 2005 and HP Systems Insight Manager combine to deliver complementary management of Microsoft Windows and HP hardware resources + • MOM 2005 • Discovery, availability, and performance monitoring of Windows operating systems, applications and services • Reporting and trend analysis • Extensible with management packs and enterprise connectors • Systems Insight Manager • Cross-platform lifecycle mgmt for servers, clients, printers, and other devices • In-depth hardware resource management • Workgroup management • Highly extensible with HP Essentials Software and user-defined plug-ins

  15. HP Management Packs For + MOM 2005Overview • Complement and extend MOM with detailed hardware resource management • HP ProLiant Management Pack for MOM 2005 (Nov. 2004) • HP Integrity Management Pack for MOM 2005 (Nov. 2004) • Built on HP Insight Management Agent functionality • Integrate with key elements of MOM 2005 • Discover HP servers by system type (e.g., ProLiant DL, ML, BL) • State monitoring for HP hardware, agents, and services • HP systems clearly identified in MOM Diagram View • Predefined rules for processing HP hardware events as MOM alerts • Tasks to launch HP management tools from MOM • Available to download for no charge from HP.comwww.hp.com/servers/integration/microsoft

  16. MOM Integration ArchitectureExtending MOM with Hardware Resource Management • MOM 2005 • Windows resource management • HP Management Packs • HP Server Discovery/Grouping • Hardware State Monitoring • Server Attribute Data • Automated Event Processing Launch HP management tools HP Hardware Resource Management • HP Systems Insight Manager • In-depth hardware lifecycle management • HP System Management Homepage • Single system health and configuration Insight Lights-Out Management Processor Insight Management Agents Highly – Instrumented Hardware

  17. HP Management Pack Features

  18. MOM Architectural OverviewKey terms • Data sources • Events: Windows, application, Windows Management Instrumentation (WMI), service change, Simple Network Management Protocol (SNMP) traps, timed events, missing events, UNIX syslogs… • Performance data: Used for graphs, reports, and to set thresholds • Alerts • MOMs indication of a particular issue  What operators see first • Based on events, performance thresholds or script output • Response • Reaction to an alert (auto-resolve, send e-mail, page, run script) • Management Pack (MP) • Set of Processing Rules to monitor applications • Supporting views and reports

  19. MOM 2005 Database Data aggregation Knowledge – management packs Configuration data MOM 2005 Server Database access Consolidator Agent manager User interfaces Agentless monitoring MOM 2005 Agents Local monitoring Local management Encrypted Communications Reporting Server SQL Reporting Services MOM 2005 Architecture Reporting Server Reporting MOM Server Ops Console Admin Console Web Console DB Agents Agents

  20. MOM – Operator Perspective Agents Agents Operator Console MOM 2005 Server Administrator Console Internet InformationServer Web Console SQL Reporting Services System Center Reporting Server • Consoles • View Alerts/Server State condition requiring intervention execute tasks topological views service level exceptions HTTP • Examples • Server Availability • Operational Health • Performance Trending

  21. Application Stack Extensions: Backup, Anti Virus, etc. Microsoft Applications Windows Network Server Hardware/Storage 3rd Party Applications 3rd Party Applications Microsoft Applications • Microsoft provides Management Packs for Windows and Microsoft applications • Management Packs for the rest of the enterprise stack: Management Pack Ecosystem • All Management Packs produced by application owners/experts

  22. Management Pack Goals

  23. Management Pack Goals Developed by Application Owners • Microsoft/Third-Parties/Your LOBs • Unparalleled product expertise Out-of-box solution • Reduce time to investigate and resolve • Lower Total Cost of Ownership (TCO) • Fast Return On Investment (ROI) • Higher Quality of Service New management paradigm – Model-Based Management • Provide a consistent monitoring solution across system services • Streamline datacenter operations • Facilitate preemptive monitoring

  24. What Makes MOM Management Packs Special? Product team expertise • MPs developed by product teams • Deep knowledge of component architecture and potential failures • Management Packs will evolve with new releases • New features (State, Diagrams, Reports) • Push required monitoring enhancements into core products

  25. Management Pack Goals Out-of-box solution • Provide a consistent monitoring solution across system services • Expose the true health states that exist for each service • Reduce time to diagnosis and TCO • Provide prioritized and actionable alerts • Knowledge • “What to do when a problem occurs” • Knowledge tied to alerts • Zero Touch Deployment of Rules

  26. What’s In A Management Pack?

  27. Alert Philosophy • MOM’s powerful event analysis engine  makes it easy to write a bad MPs “Alert Spam” • Common situation in original Management Packs • Led to a perception that MOM Management Packs need tuning prior to use Guiding principle is now • Any alert must be a condition that requires some action on the part of an administrator

  28. How Are Management Packs Designed? • Customer Requirements Philosophy • Cover top scenarios and pain points • Solve top Product Support call generators • Feedback from Internal (MSIT and MSN) and external customers • Process – Model-Based Management • Health and Diagnostic Model • Management Pack coding • Burn-In and Tuning

  29. Health And Diagnostic Modeling • What is a Health Model? • Health States • State Transitions: Defined by indicators (e.g., events) • Organizes health indicators into an end-user digestible context • Alert = actionable health state transition

  30. Health Model To MP

  31. Health Modeling Benefits • Completeness: Unlikely to miss failure modes • Product improvement: Identify where better instrumentation is needed • Focused on Health State: Not events themselves; Provides meaningful context to management instrumentation • Alerts are always “actionable”: Alerts that send notification (e.g., e-mail/page) not only require attention, but needs human intervention • Differentiates MOM: Allows application owners to express the application health in operations centric point of view and persist application owner knowledge

  32. What’s New For Management Packs With MOM 2005? • State Monitoring • Live “at a glance” health view by role • Topology Diagrams • Display relationships between servers • Reports • SQL Server Reporting Services • System Center Reporting Server • Tasks • Ad hoc diagnosis and resolution

  33. Management Pack Features • Alerts: Calls attention to critical events that require administrator intervention • Product Knowledge: Provides guidance for administrators to resolve outstanding alerts • Views: Provide targeted drill down details about server health • Performance plots, collections of specific events/alerts, groups of servers, topology, etc. • State Monitoring: At a glance view of the state of my servers and applications by server role • Detail to component level • Tasks: Enable administrators to investigate and repair issues from the MOM console • Context sensitive diagnostics and remediation • Reports: Historical data analytics • Assess operations performance and capacity planning

  34. Rules • Rules are the cornerstone of MOM MPs • All automated monitoring is based on different types of rules • Rules combined in “Rule Groups” • Provide organizational/hierarchical structure • Most rules create Alerts • Indicate to the application administrator action needs to be taken • Product knowledge associated with rules • Tell administrators what they need to do when they encounter a given problem

  35. MOM ConsoleKnowledge base • Knowledge is a key feature • Facilitates rapid issue resolution • Empowers front line operators • Less escalation • Faster resolution

  36. Windows .NET Framework Active Directory Advanced Deployment Services Component Services (formerly MTS 2.0) Distributed Transaction Coordinator (Microsoft DTC) Domain Name Service (DNS) service File Replication Service Group Policy IIS versions 4.0/5.0/6.0 Message Queuing (MSMQ) Operating Systems (Server/Desktop) Rights Management Service Routing and Remote Access Service Terminal Services Windows Internet Name Service (WINS) Windows Server Clusters Windows SharePoint Services Microsoft Applications Application Center 2000 Baseline Security Analyzer BizTalk Server 2002/2004 Commerce Server 2000 Exchange Best Practice Analyzer Exchange Intelligent Message Filter Exchange Server 2003/2000/5.5 Identity Integration Server 2003 Internet Security and Acceleration Server 2000/2004 Live Communications Server 2003/2005 Operations Manager 2000/2005 Project Server 2003 Site Server 3.0 SNA Server 4.0 SQL Server 2000/7.0 Virtual Server 2005 Web Sites and Web Services Management Pack Ecosystem http://www.microsoft.com/mom/managementpacks

  37. Applications BindView BlackBerry Enterprise Server Citrix MetaFrame XP Horizon for SAP Intercept Studio Quest Spotlight Active Directory Exchange SQL Server Windows ServerView Integration 2.0 VERITAS Backup Exec Third-Party Management Packs Non-Windows OS • eXc Software • AS400 • MVS • Debian Linux • FreeBSD • HP Tru64 • HP-UX • IBM AIX • Mac OS X • Mandrake Linux • NetBSD • OpenBSD • RedHat Linux • SCO Unix • Sun Solaris • SuSe Linux • WindowsCE • AppMind OpenVMS Hardware • Dell OpenManage • HP Integrity Servers • HP ProLiant Servers • eXc Software • APC • Brocade • BayNetworks (Nortel) • Cisco • EMC • EqualLogic SAN • F5 • Foundry • IBM FastT storage • JalaSOFT • APC UPS • Cisco PIX Firewalls • Cisco Routers • Cisco Switches • Cisco VPN Concentrators • F5 Network BigIP F5

  38. Availability And Resources • Download HP Management Packs for ProLiant and Integrity servers at no charge from HP.com since 19 November 2004 • Online FAQ and Troubleshooting • www.hp.com/servers/integration/microsoft • User Documentation • Installation, configuration and usage information • Troubleshooting and FAQ • Available in HP management packs or via HP.com • HP Systems Insight Manager and ProLiant Essentials • www.hp.com/go/hpsim • www.hp.com/servers/proliantessentials

  39. Takeaways/Action Items • Expose instrumentation that can surfaced to OS (for MOM 2005) • Expose events/instrumentation to BMC (e.g., via SMBus) • Model the health states of your Hardware • Create Management Pack • http://www.microsoft.com/mom • MP Authoring Guide • ResKit Tools

  40. Community Resources • Windows Hardware and Driver Central (WHDC) • www.microsoft.com/whdc/default.mspx • Technical Communities • www.microsoft.com/communities/products/default.mspx • Non-Microsoft Community Sites • www.microsoft.com/communities/related/default.mspx • Microsoft Public Newsgroups • www.microsoft.com/communities/newsgroups • Technical Chats and Webcasts • www.microsoft.com/communities/chats/default.mspx • www.microsoft.com/webcasts • Microsoft Blogs • www.microsoft.com/communities/blogs

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