gaining IT’s competitive edge with hp OpenView americas software marketing june 2002

1. gaining IT’s competitive edge with hp OpenView americas software marketing june 2002

2. what is IT beingasked to do?

3. CIO’s top 10 issues for 2002 • cutting/stabilizing costs • aligning IT investments with business directions • building strong IT service delivery • sourcing • resource management • security in all its aspects • enterprise architecture • integration • building credibility for the value of IT services • planning: prioritizing IT investments Giga Nov 2001

4. manage the business value of IT managing IT services service & infrastructure management from hp OpenView managing the infrastructure

5. managing the business value of IT managing IT services network, systems, applications, databases, storage managing the infrastructure >>> • network management • fault management • performance management • resource optimization • application management • storage management • integrated operations management

6. managing the infrastructure network management auto-discovery, mapping, status – network topology, sub-nets, servers, storage, applications display linkages – “draws the lines” for fast understanding of what is connected to what customizable – e.g. all of particular floor or department; all of a particular device root cause analysis of faults managing the IT infrastructure network node manager what’s there - what’s workingwhat’s threatened - what’s broken

7. fault management • centralized fault management • networks, servers,applications,databases, storage • policy driven • event monitoring • availability, failures,warnings,thresholds, message strings • fast problem resolution • automatic or 1-clickoperator-initiated actions • extensive drill-down andproblem analysis capabilities managing the infrastructure all the elements - always on

8. performance management track, monitor, alarm, & report • performance of networks, servers, databases, applications, storage intelligent alarming • address issues as soon asperformance begins to degrade • alert on threatened service levels performance data stored for problem analysis and resolution •pinpoint the time and the source of the problem managing the infrastructure fix the bottleneck before the user is impacted

9. resource optimization • trend analysis • uses stored resource utilizationmetrics for quick analysis • anticipate congestion • bandwidth-intensive applications, disk space, CPU utilization, etc. • load-balancing • determine over/underutilized resources managing the infrastructure get the most out of your resources

10. managing the infrastructure applications management • auto-discovery of application topology • availability and component drill-down • performance monitoring with pre-configured thresholds, instructions and actions • out-of-box service reports • integration with application utilities keep your business-critical applications running smoothly

11. managing the infrastructure storage management storage area management data management • discovery, topology, events/alarms • assignment & access control • performance, thresholds & reporting • capacity analysis, control, planning • service levels, metering, charge back • automated data protection • backup facility • media management • instant recovery • reduced risk

12. integrated operations management managing the infrastructure • useable information, not just data • event consolidation, message counters, dynamic filtering • events routed to the right person • operator roles, follow-the-sun, competency center • multi-platform support • data transfer through firewalls • open interface to launch third-party & custom tools manage from a single pane of glass

13. operations managementfor Windows network, systems & applications management service-driven operations management • complete offering of Windows-based management products (operations, network, internet, applications) heterogeneous management from Windows Console • Win2000, NT, HP-UX, AIX, Tru64, Linux, NetWare management of key applications: • .NET, Exchange, SQL, IIS, Oracle, mySAP, BEA, and more open architecture/integration • Compaq Insight Mgr, MOM, OpenView manage the entire IT infrastructure from a single Windows console

14. what do OpenViewusers say?

15. managing the business value of IT managing IT services >>> • service management • business impact analysis • service level management managing the infrastructure database applications…corporate e-mail…order processing… CRM…customer accounts…mobile professional support...

16. “With a service orientation.. the IT operations group can contribute significant savings to the bottom line while preserving project capabilities” december 14, 2001 Gartner’s enterprise management technology issuesin 2002

17. service management managing IT services manage technology elements froma business-services perspective. • maps technology elements to the service(s) they are a part of • tops down AND Bottoms up • pre-configured for selected applications and internet services customized “role-based” service views • by job function, organization, geography, etc. clear understanding of business critical services

18. business impact analysis managing IT services • operators can instantly see • what services are impacted by technology faults • which problem to address first • “why is this service red?” • show root cause maps theproblem directly to it’s source • “who else is affected?” • “show impacted services”displays all services affected what’s the impact?what are the priorities?

19. service level management managing IT services • implementing SLM • helps define and trackservice objectives • associates the elements to the objective • monitors and reports compliance • unified support processes • call management • incident tracking • automated compliance monitoring for internet services set expectations manage expectations meet expectations

20. Gartner’s enterprise management technology issues in 2002 “(IT departments need to…) … guide strategic investments in IT… to make actual returns visible… and to focus on investment return for IT” december 14, 2001

21. managing the business value of IT >>> • demonstrate value delivered • enable new business opportunities • maximize the return on IT investments managing IT services managing the infrastructure

22. managing the business value of IT demonstrate value delivered • reports show actual quality of service delivered • resource utilization by department • user experience data • service level compliance • out of the box or customized • automatic or on-demand • web-based service information portal business managers can see for themselves… anytime, anyplace

23. enable new business opportunities managing the business value of IT • swiftly align resources to new initiatives • based on tracked availability and usage data • complete, up to date understanding of current resources • faster roll-out of new services • automated delivery processes • software process automation • mobile/wireless • billing for IT and storage resources within the corporation Leading enterprises understand that their business initiatives have real infrastructure capability implications. Gaps in infrastructure capabilities hinder business initiatives. Gartner EXP, nov. 2001 support business goals and new initiatives

24. managing the business value of IT • get the most from the technology • deploy/scale quickly • maximize uptime • minimize response time • provide new, better services and support • support next-generation initiatives • hold the line on operational costs • increase the effectiveness of the IT staff • greater breadth of management coverage; greater depth of capability • proactive management capabilities reduce costly failures • exception-based management utilizes the experts for tasks they are really needed for

25. OpenViewenterprise IT managementkey ROI findingsIDC study, May 2002 ROI of 1,296% on investment in OpenView tools payback in 63 days 79% reduction in server downtime 49% reduction in the time to identify & fix downtime incidents 99.889% availability after installing OpenView IT efficiency improved 26% IT productivity improved 54% 31% increase in user productivity (downtime related)

26. OpenView differentiators OpenView is modular by design built as stand alone powerful integrations open interfaces delivers automation & intelligence integration based out of the box advanced baselining automatic actions true end-to-end management infrastructure management service management performance management effective service management automation of well defined processes industries most complete operations management OpenView community support services independent user group most complete partner array

27. whyservice & infrastructure managementfrom hp OpenView ? • OpenView manages 100% of the Fortune 50 • OpenView manages 50% of the Business Week International 100 • 4 million online trading and bank accounts • over 35 response centers worldwide, staffed with a dedicated team of over 500 hp OpenView support engineers, providing support in local languages

28. storage area managerstorage allocatorstorage builderstorage accountant service navigator internet services service desk OV performance trend performance mgr performance insight glanceplus storage optimizer storage node manager OV operations network node manager problem diagnosis application & databasesmart plug-ins omniback II service & infrastructure management from hp OpenView managing the business value of IT service information portal reporter managing the services managing the infrastructure

29. user/customer experience systems applications network storage service & infrastructure management from hp OpenView managing the business value of IT managing the services service management managing the infrastructure performance management fault management

30. user/customer experience delivery usage integrated service management from hp OpenView assurance service management performance management TeMIP fault management systems applications network storage

31. Proctor & Gamble Johnson & Johnson Sakura Bank Nestle Mobil Glaxo-Welcome Exxon General Motors Unilever Dupont Motorola Amoco Bristol-Meyers Squibb AT&T Mitsubishi Bank Matsushita Electric Daimler-Benz Ameritech Verizon Mitsubishi SmithKline B. Sony Citicorp EDS Kodak Boeing Qwest Home Depot Fujitsu AOL NTT Shell General Electric Hitachi Abbott Labs Chevron Comcast Comsat Ford Siemens Union Bank of Switzerland Deutsche Telekom Fuji Bank Roche Holdings Merck Airtouch Paging Microsoft Alcatel Sears enterprise customers

32. Shanghai On-line China.com PCCW Singtel Korea Telecom Telecom New Zealand Tom.com Telekom Malaysia Hanaro Telecom Telkomsel Optus PSINet NTT Taiwan Cellular LG Telecom Telstra Aerial Empresa brasil AOL Time Warner Vexlink Verizon Nortel Networks Charles Schwab Primus Comcast Telecom Argentina Consonus Teligent e*trade Worldcom Albacom Tim Castel Tele2 Finnet Telecom Egypt GDC Telecom Italia Helsinki Telephone Telecom Namibia MMT VIAG Portugal Telecom Verio Swisscom Vodacom nsp customers

33. what do OpenViewusers say?

34. questions?

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36. service & infrastructure management from hp OpenView