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W H A Z U P

W H A Z U P. 100. 100. 100. 100. 100. 100. Welcome to W H A Z U P. 200. 200. 200. 200. 200. 200. 300. 300. 300. 300. 300. 300. 400. 400. 400. 400. 400. 400. 500. 500. 500. 500. 500. 500. W H A Z U P. RULES:

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W H A Z U P

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  1. W H A Z U P 100 100 100 100 100 100 Welcome to W H A Z U P 200 200 200 200 200 200 300 300 300 300 300 300 400 400 400 400 400 400 500 500 500 500 500 500

  2. W H A Z U P • RULES: • Each Student will have a chance to select a category and point value. Higher = Harder • That will take the class to the answer. Intro-A

  3. W H A Z U P • RULES (2): • You will write the question on your answer sheet. • After a few seconds the question will be revealed. • If you’re right you win that point value. Intro-B

  4. W H A Z U P • RULES (3): • If you’re wrong you lose that many points. • At the end of time for play you’ll total your points. • The highest point total will receive a point reward. Intro-C

  5. W H A Z U P Now, Let’s Play WHAZUP! Econ 296 – Chapters 1-6 Intro-D

  6. W H A Z U P ECON 296 CHP 1-6 Why People Travel Lodging Operations Hospitality Spirit Lodging Tourism Crusing! 100 100 100 100 100 100 200 200 200 200 200 200 300 300 300 300 300 400 400 400 400 400 400 300 500 500 500 500 500 500 HOME

  7. W H A Z U P Which of the following is a deadly sin of service? - Brush-off - Coldness - Rule book - All of the above   Whazup with All of the above? A-100

  8. W H A Z U P An employee who is serving the guest is someone - Always earning a fixed salary - In the back of the house - In the front of the house - Both a and b   Whazup with Front of House? A-200

  9. W H A Z U P • The mid-shift is normally from:- 7 A.M. until 3 P.M. • 10 A.M. until 7 P.M. • 3 P.M. until 11:30 P.M. • - 11 P.M. until 7 A.M. Whazup with 10AM-7PM? A-300

  10. W H A Z U P Which of the following focuses on error prevention?  - Quality control - Gold Standards - Total Quality Management - Theory X   Whazup with TQM? A-400

  11. W H A Z U P Which company refers to new employees as cast members going into show business? - Disney - Ritz-Carlton - Hyatt - Marriott   Whazup with Disney? A-500

  12. W H A Z U P Which of the following is a super-fast train, suspended in the air and propelled by a magnetic force that can travel at a speed in excess of 300 miles per hour?  - PATA - TGV - ACELA - Maglev   Whazup with Maglev? B-100

  13. W H A Z U P Roadside assistance, fuel delivery, battery boosts, and flat tire services are benefits offered by the - AAA - ASTA - UNDP - ABA   Whazup with AAA? B-200

  14. W H A Z U P Hertz, Avis, National, and Budget are - bus companies - airlines - car rental companies - cruise ship lines  - Whazup with Car rental companies? B-300

  15. W H A Z U P Which of the following enables passengers to fly from one smaller city to another via at least one major airport? - Hub-and-spoke system - Shinkansen - Cruise ship companies - none of the above Whazup with hub and spoke? B-400

  16. W H A Z U P American Express (AMEX) offers the following service(s): - issues traveler checks - selling exchanges of foreign currency - issuing credit cards - all of the above   Whazup with all of the above? B-500

  17. W H A Z U P Roadways and communications are part of the infrastructure.   - True  - False  Whazup with True? C-100

  18. W H A Z U P Which of the following is part of the process of constructing a plan? - Developing objectives for goals - Establishing the mission - Monitoring progress - All of the above Whazup with all of the above? C-200

  19. W H A Z U P Responsible travel to natural areas that conserves the environment and improves the well-being of local people defines - Globalization - Ecotourism - Infrastructure - Superstructure   Whazup with Ecotourism? C-300

  20. W H A Z U P Sharing the costs of an ad campaign is  - Public relations - Co-op advertising - Publicity - None of the above Whazup with co-op advertising? C-400

  21. W H A Z U P The first Club Med village was in - Sardinia - Canary Islands - Majorca - Sicily   Whazup with Majorca? C-500

  22. W H A Z U P Which hotel was the first franchise in the United States?- Holiday Inn - Marriott - Ritz-Carlton - Motel 6   Whazup with Ritz-Carlton? D-100

  23. W H A Z U P How does the Mobile Travel Guide rate the hotels? - Five-star award - Diamond award - Five-hat award - Golden key award   Whazup with five star award? D-200

  24. W H A Z U P Which of the following is an example of an economy or budget hotel? - La Quinta - Travelodge - Days Inn - All of the above   Whazup with all of the above? D-300

  25. W H A Z U P • CRS is • - A hotel rating system • - An accounting system • -The initials of a lodging classification • A reservations system   Whazup a reservations system? D-400

  26. W H A Z U P Which type of hotel is an accommodation where the owner lives on the premises and provides a clean, attractive room with breakfast?- Economy hotel - Bed and breakfast inn - All-suite extended-stay hotel - Budget hotel   Whazup with bed and breakfast inn? D-500

  27. W H A Z U P In larger hotels, the general manager generally meets and greets all guests.  - True - False Whazup with false? E-100

  28. W H A Z U P Which of the following is part of the rooms division?- Housekeeping - Concierge - Front office - All of the above   Whazup with all of the above? E-200

  29. W H A Z U P When dividing the number of rooms occupied by the number of rooms available, one gets the- Room occupancy percentage - Rack rate - Average daily rate - None of the above. Whazup with ADR? E-300

  30. W H A Z U P The rack rate is- The percentage of no-shows - The profit margin - The discounted hotel room rate - The published hotel room rate   Whazup with the published hotel room rate? E-400

  31. W H A Z U P Which is the largest department in terms of the number of people employed?- Food and beverage - Housekeeping - Recreation - Reservations   Whazup with Housekeeping? E-500

  32. Most cruises take place for - Seven days or less - Seven to ten days - Ten days to two weeks - None of the above   W H A Z U P Whazup with 7 days or less? F-100

  33. W H A Z U P Which of the following is/are segmented into the cruise industry?- Luxury market - Mass market - Middle market - All of the above   Whazup with all of the above? F-200

  34. W H A Z U P Which of the following is a small vessel that generally cruises along Europe's inland waterways?- Barges - Steam boats - Regional cruises - Coastal cruises     Whazup with barges? F-300

  35. W H A Z U P • The largest druise line compnay is: • - Carnival • - Royal • - Star • - Global Whazup with Carnival? F400

  36. W H A Z U P • Prof. White’s son Jeff lives in this state where a lot of cruises sail from: • -Georgia • - California • - Florida • - Texas Whazup with Florida? F-500

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