Self Directed Support & Care at Home David Reilly & Amanda McCarren
Who We Are... • Established in1992 • Small Registered Charity • Covering the East End of Glasgow • Supporting anyone over the age of 16 years with a disability • Current Services offered: • Private Care at Home • Creative Breaks (Short Breaks) • Dementia Day Care – Bealach House
How we used to do things... • Mostly Social Work Referrals • Static Times • Task focused • Little choice/flexibility for clients • We chose the staff
How we do things today... • Clients come directly to us • Clients make up their own rotas • Not tasked focused, more outcome focused • More choice & flexibility for clients and their carer’s • Clients chose their staff
Case Study 1 A 44 year old man with Cerebral Palsy, living in his own flat. He has a care package with a budget of £52,00 per year. He wants to meet new people, be connected to the community and pursue his hobbies and interests.
Case Study 2 A 74 year old lady with dementia & bipolar disorder who lives on her own with a budget of £16,500 per year. She wants to stay at home, maintain relationships, feel safe & secure and build her confidence.
Challenges • Financial • Staffing/Training • Human Resources • Increase in office/Admin Support • Marketing • Peoples Expectations • Collaborative Working
The future for Care at Home • Client vs. Customer • More of an open market • Benefits to all
Thanks for listening... Any Questions?
Contact us David Reilly – Operations Manager 0141 771 6478 07501256674 Email - email@example.com Amanda McCarren – Home Care Supervisor 0141 771 6478 Email – firstname.lastname@example.org