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National Code & Number Change Update All the Phone Companies Together September 2000

National Code & Number Change Update All the Phone Companies Together September 2000. Agenda. 1. Local Flash Change 2. Safety Net 3. Dialling Behaviour 4. End of Parallel Running 5. Next Steps. Local Flash Change. Local numbers changed in six areas of the country on 22 April 2000

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National Code & Number Change Update All the Phone Companies Together September 2000

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  1. National Code & Number Change UpdateAll the Phone Companies TogetherSeptember 2000

  2. Agenda 1. Local Flash Change 2. Safety Net 3. Dialling Behaviour 4. End of Parallel Running 5. Next Steps

  3. Local Flash Change • Local numbers changed in six areas of the country on 22 April 2000 • Communications intensified over three months prior and continued over the period • Misdials were 18% on the first working day back - lower than for PhONEday “They said it would be chaos - but it wasn’t” BBC 9 o’clock news 25/04/00

  4. Safety Net • Parallel running in place for national dialling(all 6 areas) • Staggered switch off dates • Cardiff on 5 August • Coventry on 19 August • Portsmouth and Southampton on 2 September • Northern Ireland on 16 September • London on 14 October • In addition switch off of 000 international ISDN code on 30 September

  5. Dialling Behaviour • Post April around third of people dialling nationally used old codes and numbers • ‘Hidden numbers’ represent many of calls made using old codes and numbers • Mobile and phone memories • Faxes • Computer databases • Routers and alarms

  6. Dialling Behaviour • ‘Hidden numbers’ focus for communications campaign • Voice calls get recorded announcement • Data calls will not recognise these and continue to misdial

  7. End of Parallel Running • All areas except London have now switched off • Misdials no threat to network • Between 1 in 3 and 1 in 4 calls dialled the old codes on the day of the switch offs • Generally dropped to 1 in 5 within a couple of days • 2 weeks after switch off only 5% of calls still made using old codes and numbers

  8. Next Steps • London switch off on 14 October • Post 14 October the campaign will focus on • non 07 mobiles • non 08 special rate numbers • Switch off date is 28 April 2001

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