Creating a Culture of Engagement Through Trust Barbara Schmidtman

Creating a Culture of Engagement Through TrustBarbara Schmidtman

What is Engagement? *Taken from High Performance Culture Presentation, Lakeland HealthCare, Studer principle

2011 Global Engagement Report – Only 31% associates are engaged in their professions, (Nolinski, 2011)

Disengagement is expensive for organizations! • Disengagement has been found to cost between $243 - $270 billion due to low productivity, (Esty, K., Gewirtz, M.) • Low levels of associate engagement cause net profit to fall by 1.38% and the operating margin fell by 2.01% over a three year period, (Esty, K., Gewirtz, M.) • Highly engaged associates outperform their colleagues by 20% – 28%, (Esty, K., Gewirtz, M.) • Disengaged associates cost • approximately $1.7 million in • annual safety costs, (Nolinske)

Does TRUST impact engagement??? ASK YOURSELF…. If you trust someone, will you do more for them? If you trust someone, will you tell them more than if you did not trust them? TRUST ?

Two-way feedback • Enhanced Organizational Performance • Increased Productivity • Greater Financial Success • Retention of Valued Employees Employee Engagement TRUSTin Leadership Career Development Culture of Engagement Understand Role in success TRUST impacts all of these! Shared Decision Making (Esty, K., Gewirtz, M.)

http://zanesafrit.typepad.com/zane_safrit/2011/04/employee-engagement-a-causal-relationship.htmlhttp://zanesafrit.typepad.com/zane_safrit/2011/04/employee-engagement-a-causal-relationship.html

#2 http://zanesafrit.typepad.com/zane_safrit/2011/04/employee-engagement-a-causal-relationship.html

GREAT LEADERSareNECESSARY “To change minds effectively, leaders make particular use of two tools; the stories that they tell and the lives that they lead” (Gardner, 2006) (Kontakos, A. 2006)

How Does this Apply to Us? Regardless of our leadership role, personally or professionally we need to build trusting relationships!

“To state the facts frankly is not to despair the future nor indict the past. The prudent heir takes careful inventory of his legacies and gives a faithful accounting to those whom he owes and obligation of trust” John F. Kennedy

References Esty, K., Gewirtz, M. (2008). Creating a culture of employee engagement. www.boston.com/jobs/nehra/062308 Kontakos, A. (2007). Employee engagement and fairness in the workplace. Center for Advanced Human Resource Studies. 18-32. Retrieved February, 9, 2012. http://www.ilr.cornell.edu/cahrs/research/pubs/SpecialTopics/upload/EmployeeEngagementFinal.pdf Nolinske, T. (2011). Are you engaged. www.nbri.com

Creating a Culture of Engagement Through Trust Barbara Schmidtman

Creating a Culture of Engagement Through Trust Barbara Schmidtman

Presentation Transcript

creating a culture of trust

Student Engagement: Creating a Culture of Academic Achievement

CREATING A CULTURE OF ASSESSMENT

Creating a Culture of Generosity

Creating a “Culture” of Cybersecurity

Creating a Culture of Generosity

Creating a Culture of Ownership through Painless Performance Conversations

Preserving a Culture of Trust

CREATING A Culture of TEAMWORK

Creating a Culture of Engagement: Bringing NSSE to the Classroom

Creating a Culture of Achievement through Data

Creating a Culture of Respect

Creating a Culture of Assessment

Customer Service Morale = Creating a Culture of Engagement

Creating a Culture of Excellence!

Creating a Culture of Consumer Engagement

CREATING A CULTURE OF MINDFULNESS

Creating a Culture of Safety Through Effective Leadership

Creating a Culture of Engagement: Bringing NSSE to the Classroom

Creating A Culture Of Safety

“First Things First: Creating a Culture of Trust

Creating Sustainability Through Community Engagement