1. IT Management Overview

2. IT Investments: The productivity Paradox • Extensive research has failed to identify a correlation between IT investments and corporate profitability. • Why might this be?

3. The Objective of IT Mgmt • IT Success: • Effective IT Utilization • Doing the right stuff • Efficient IT Provisioning • Doing stuff right • User Satisfaction • A good indicator of success

4. Primary IT Management Functions • Manage current IT operations effectively • Ensure IT applications and infrastructure support current requirements • Plan and implement IT upgrades to enable support of future requirements

5. How IT/IS Management Adds Value IT Impacts Raw Materials • New/Improved Products & Services • Transformed Business Processes • Enriched Organiza-tional Intelligence • Dynamic Organiza-tional Structures • Data • Info Technology • IT Knowledge • Business Knowledge • Threats & Opportunities IT Mgmt Roles & Processes IT Mgmt Competencies *Adapted from FERF Report: IT Management Competency Assessment

6. An Implied IT Mgmt Model IT Management: Structure, Policies & Prescriptions Follow the Prescriptions Achieve IT Success

7. Problems Identified(Kern, et al. 2000) • Poor IT org structure • Duplication of effort/Org by technology or on high vis projects/Separation of Infra dev from operations/Multiple & improperly structured help desks • Inadequate architecture design • Inadequate prod/operations control • Inadequate problem mgmt/lack of metrics/no service levels/no change mgmt procedures/no production acceptance process • Inadequate senior technical staff • Retention/junior staff dev/Career paths • Poor communications/coordination • Inadequate marketing of the IT function

9. Common sense Model of IT Success Resources: Financial/Staff IT Requirement: How large & complex IT Success Knowledge: Technical/Managerial

10. Org Culture Case-based Model:Culture as Moderator Resources: Financial/Staff IT Success IT Requirement: How large & complex Knowledge: Technical/Managerial

11. Org Culture Role of IT Management IT Policies & Prescriptions IT Governance Info Technology Resources: Financial/Staff IT Success IT Requirement Knowledge: Technical/Managerial

12. Types of Knowledge Business Processes and Strategies Non-Tech Technical System Hardware and Software Application Software and Development

13. Model provided logic for selection of course topics • Core capabilities required to achieve IT success • Understanding how technology can be used to meet organizational needs • Impact of organizational culture on IT management and success • IT management structure and prescriptions • Organization-wide • Project-oriented • IT mgmt discussed with respect to culture, knowledge and resources.

14. The pervasive influence of organizational culture on organizational practice The limited rationality of organization and human behavior The need to continuously consider ethical issues in one’s own decisions and behaviors Recurring Themes: