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Unit 1: Developing Effective Communication in Health and Social Care

OCR Level 3 Cambridge Technicals in Health and Social Care. Introduction to. Unit 1: Developing Effective Communication in Health and Social Care. Communication Strategies. We all use a range of communication strategies every day. Telephone. A smile. Email. Writing a letter. A simple nod.

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Unit 1: Developing Effective Communication in Health and Social Care

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  1. OCR Level 3Cambridge Technicalsin Health and Social Care Introduction to Unit 1:Developing Effective Communication in Health and Social Care

  2. Communication Strategies We all use a range of communication strategies every day. Telephone A smile Email Writing a letter A simple nod But why do we communicate the way that we do?

  3. Analysing communication techniques If we think about different communication styles we can adapt and improve our communication techniques…. Care practitioners work with people who have a variety of different needs. …and eliminate potential barriers. Their communication style needs to be adapted for each individual.

  4. Communication awareness Care practitioners need to use the most appropriate form of communication to suit each person who uses the service. How could a care practitioner communicate with a hearing impaired person? How could a care practitioner communicate with a visually impaired person? How could a care practitioner communicate with a child with autism? Are some facial expressions universal? Using symbols. This symbol could represent mealtime. Using braille. Using sign language.

  5. What will you learn? After completing this unit you will: • Be able to communicate and interact effectively • Understand effective communication and interpersonal interaction • Understand ways to overcome barriers • Understand factors that influence communication and interpersonal interaction

  6. Thank you for using this OCR resource. Other OCR resources are available at www.ocr.org.uk To give us feedback on, or ideas about, the OCR resources you have used e-mail resourcesfeedback@ocr.org.uk

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