Stability in a Changing World: The Business Imperative for Service Management

In an era marked by constant change and technological evolution, businesses increasingly rely on IT/IS for effective operation. This need for stability highlights the importance of IT Service Management (ITSM) as a framework to support business goals. Established in 1991, the ITSM Forum promotes best practices in service management, emphasizing the necessity of focusing on value rather than costs. Key challenges include managing budgets, ensuring quality service, and fostering communication. This presentation advocates for a radical rethinking of the IT role to enhance responsiveness and strategic alignment with business objectives.

• service management
• itsm
• business strategy
• technology infrastructure
• itil best practices
• value focus
• it challenges
• organizational impacttext

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