IENG 241-L QUALITY METHODS Spring 2008 Dr. Frank Joseph Matejcik

1. IENG 241-L QUALITY METHODS Spring 2008Dr. Frank Joseph Matejcik Ishikawa Diagrams EIPI Activity

2. Ishikawa Diagram withExtensions • Deming Medal, References • Other Ishikawa’s • Person behind the method • Show Visio Tool • Classic Method (Activity) • Video: Let’s LIVE! • Day 2 Modified Method • Video Suite Room • Day 3 Complete?, Pareto, • Video Ai no Sono ~Touch My Heart!~

3. "The right quality and uniformity are foundations of commerce, prosperity and peace." W E Deming (1900–1993)

4. References Knovelhttp://www.knovel.com/knovel2/library/default.jsp • Juran’s Quality Handbook • Like a bunch of textbooks • Except no problems • Important authors, Al Gore • Ishikawa’s Guide to Quality • My page http://webpages.sdsmt.edu/~fmatejci/EIPI/EIPIhome.html • Web pics

5. Which Ishikawa?

6. Nerdy Japanese Professor & Quality Guru • ASQ Award (for Humanity in Quality) • Four points that totally encompass the beliefs of Kaoru Ishikawa: • Revolution in the philosophy of management; that is, management in which humanity is respected. • Company Wide Quality Control. • Effective use of catch phrases that are adapted to the trend of the times. • Quality first concept; that is, customer satisfaction. Kaoru Ishikawa Does not like …

7. Nerdy Japanese Professor & Quality Guru • "QC begins with the interaction of people." • Quality Circles • eventually led to the development of team concepts around the world. • "Seven Tools of Quality“ • (1) histograms • (2) cause and effect diagrams (Fishbone) • (3) check sheets • (4) Pareto diagrams • (5) graphs • (6) control charts • (7) scatter diagrams Kaoru Ishikawa Only pic found

8. Ishikawa Diagram

9. Ishikawa Diagram

10. Ishikawa Diagram

11. Ishikawa Diagram

12. Ishikawa Diagram

14. Ishikawa’s book p24

15. Ishikawa’s book p27

16. Use Visio • Visio is under Microsoft Office on SDSM&T Machines • Use the top menu in this sequence to start File > New > Business Process> Cause and Effect Diagram

17. Ishikawa Diagram Classical Style • One Group Activity (No stopping rule) • Assumptions everyone in one room • Sometimes vote afterward • Ishikawa’s Book (Delicious Rice) • South Dakota (Delicious Hamburger) • 9th grade Native Americans (Fry bread)

18. End Day 1 • Let’s LIVE!

19. Ishikawa Diagram withExtensions • Deming Medal, References • Other Ishikawa’s • Person behind the method • Show Visio Tool • Classic Method (Activity) • Video: Let’s LIVE! • Day 2 Modified Method • Video Suite Room • Day 3 Complete?, Pareto, • Video Ai no Sono ~Touch My Heart!~

20. Begin Day 2

21. Frank J. Matejcik’sExtended Ishikawa (not Rika) • Works with parallel work / multiple site • Work Oriented not Publication Oriented • Check completeness by capture-recapture stats • Allows for dissent to be documented • Using for Improvement in my 10AM F06 class • Sim class wants “Well written problems” • Tried Again in 10 AM F07 class • GES 115 Why pick SDSM&T? • Harder Question: About Advising

22. Matejcik’s Trial Procedure 0) Have group decide Categories & their place 1) Individually make Cause and Effect Diagrams 2) Make a group composite C & E diagram (no new contributions) 3) Complete a check sheet (mark last contribution) 4) Individually make additions sheets 5) Update the composite C & E diagram (only from additions sheets) 6) Update the contribution check sheet (Mark Last Contribution) 7) Stop or go to step 4) If stopped, vote or rank. DISSENT SHEETS CAN BE USED AT ANYTIME!

24. Cause and Effect Sheet • Group or Individual Name • Circle Group or Individual • Date • Topic • Space to draw

25. Additions/Dissent Sheet • Individual Name • Date • Topic • Round of Update • Addition or Descent • Space to draw

27. Check Sheet • Contains a table • Names run across the top • Segment terms run down the side

28. Start the class C&E Charts

29. Begin Day 3 • Handout JSM paper • What happened • Wednesday • Thursday • Discuss completeness calculation • Explain the follow up: EIPI

30. What happened Wednesday • Group two finished the check sheets • Group one started check sheets • I talked with Stu about advising problems • Difficulty with admin survey • My mistake about 2nd step • Calculated estimates of portion remaining • It seemed close to being done, so ….

31. What happened Thursday • I could complete the group one check sheet, combine both check sheets, and …. • I started the group one check sheets and noticed that I need something. • Second individual Ishikawa • Mark up individual Ishikawa • Label both individual & group Ishikawa • Whine, Other ideas? • Made these slides

32. Capture-Recapture

33. Estimate Completeness • Use CARE-2 from Anne Chao http://chao.stat.nthu.edu.tw/softwareCE.html • Get estimates number of causes • Formulas from my JSM paper allow calculation of portion remaining

34. Calculations from Group 2 • Make some assumptions. Bissel’s idea

35. Calculations from Group 2 • D^ is the portion remaining • See CARE-2, site, data file, output file? • To finish sample more

36. EIPI

37. Pareto and Juran

38. From Ishikawa p46

39. From Ishikawa p47

40. From Juran’s Handbook

41. What questions about our Ishikawa diagram?

42. We can ask • How much money would you spend? • How much time would spend? • What portion needs to be changed? • Of course, which one would you change? • Which five would you change? • And report it on a Quality Circle level!