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Administrative Services Redesign Update

Administrative Services Redesign Update. University of New Hampshire November 6, 1996. Background. Why are we doing this ? What are our options ? How does ASR fit into the “big picture” ?. Review of ASR Plan. 3 Goals 3 Categories of change 3 Phases of work. Current Status.

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Administrative Services Redesign Update

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  1. Administrative Services Redesign Update University of New Hampshire November 6, 1996

  2. Background • Why are we doing this ? • What are our options ? • How does ASR fit into the “big picture” ?

  3. Review of ASR Plan • 3 Goals • 3 Categories of change • 3 Phases of work

  4. Current Status • Phases 1 and 2 are complete • Each major unit has a savings target • President has directed full implementation • Presently organizing & planning for phase 3

  5. What Did We Accomplish in Phase 2 ? Here are the Original Goals: • Refine plan & targets • Begin selective hiring freeze • Address “change management” issues • Gain broad support

  6. Accomplishments Toward Original Goals • Identified maximum of 17 BSCs • Savings targets for all units have been finalized • Hiring freeze since April, 1996: 21 positions held vacant • PCards designed & pilot delivered by PCard group • HR/PR automation delivered by HRIS Steering • Other HR/PR automation projects in progress • Document imaging - working with potential vendors • Training, job specs, redeployment issues in progress

  7. Accomplishments Toward Original Goals (continued) • Worked through natural resistance to change in initial units • Various organizational plans considered by initial units • Promoted broad understanding through open forums, CJ, work survey meetings, local team participation, PAT & OS Councils, UNHINFO • Top level agreement to one set of underlying principles & strategies - - supported by President, VPs, Deans, UASP Committee

  8. Other Accomplishments • Detailed understanding of what admin people do • Improved internal career opportunities -- 52 on campus only positions available since April 1996 (35 filled) • Short-term budget savings for units with vacancies

  9. What We Still Need to Accomplish • Organizational -- identify specific positions to eliminate or redeploy; identify physical locations and costs involved in setting up BSCs & consolidating secretarial services; identify individual heads of BSCs • Process -- refine details of specific processes in departments • Policy -- develop & document policy changes and delegation of authority

  10. What We Learned • Resistance to change - takes time to overcome • Loyalty of/to staff impacts redeployment discussions • Setting up BSCs impacts EVERYONE • BSCs will be 1/2 of the savings • Clerical/admin reductions are the other 1/2

  11. ImmediateChallenges • BSC savings are doable • Organizational, process, & policy improvements • Secretarial savings are more difficult

  12. ImmediateChallenges (continued) • Deans & VPs are to effect restructuring • Use established participatory process • Timing - not too fast, not too slow • Assistance from personnel officers • Use common principles & strategies

  13. Immediate Challenges (continued) • Resolve confusion surrounding ASR • Why is it necessary to hire temporary hourlies? • Are all reorganizations due to ASR? • How are people selected for BSCs? • How does the electronic campus initiative fit into ASR ?

  14. Critical Success Factors • People • Money • Space • Technology • Time

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