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Enhancing Organizational Communication for Effective Problem Solving and Relationship Management

This document discusses the critical role of organizational communication in addressing business issues and fostering problem-solving abilities. It emphasizes five key communication criteria: listening, speaking, preparation, honesty, and empathy. Alongside it, the text examines barriers and the ethical dilemmas surrounding communication in a business context. The importance of cultural considerations and the role of effective communication in relationship management are also highlighted, showcasing how clear, honest communication can enhance cooperation and minimize conflicts.

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Enhancing Organizational Communication for Effective Problem Solving and Relationship Management

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  1. GBEM School for Academic Educators Team C Elena Marcum Gary Bowling COM-520 June 21, 2014 Ernest Gil

  2. Overview • Organizational Communication • Problem SolvingThrough Organizational • Communication • Business Issues • Managing Business Relationships

  3. Five Important Communication Criteria • Definition Organizational Communication • Listening • Speaking • Preparation • Honesty • Empathy

  4. Organizational Communication • Barriers • Technology • Ethical Dilemmas • Importance

  5. Problem Solving & Organizational Communication • Role of Effective Communication: -- Helps Eliminate Conflict -- Helps Promote Cooperation • Culture Considerations -- Understanding differences; ethnocentrism -- Frame of Reference -- Empathy

  6. Problem Solving & Organizational Communication • Perceptions and Clear Communication -- Minimize Emotion-laden Words -- Clear, Honest, Unambiguous -- Minimize/Eliminate Hidden Meanings

  7. Addressing Business Issues Through Organizational Communication • Goals and Objectives • Success Indicators • Allocation of Resources

  8. Addressing Business Issues Through Organizational Communication • Accountability • Perception of Power or Hierarchy

  9. Managing Business Relationships Through Effective Communications • Speeches • Conversations • Relationship Building

  10. Managing Business Relationships Through Effective Communications • Creating Acquaintance/Familiarity/Trust • Vehicles for Communication Exchange • Identifying Right Channels/Times/Audiences

  11. Conclusion • Organizational Communication • Problem Solving Through Organizational • Communication • Business Issues • Managing Business Relationships

  12. Questions

  13. Annotated Bibliography • Berger, B. K. (2008, November 17). Employee/Organizational Communications. Retrieved from http://www.instituteforpr.org/topics/employee-organizational-communications • Chao, C. (2013). Empathy in Language Learning and Its Inspiration to the Development of Intercultural Communicative Competence. Theory & Practice In Language Studies, 3(12), 2267-2273. doi:10.4304/tpls.3.12.2267-2273 • Grognet, A., Van Duzer, C., & Spring Inst. for International Studies, D. O. (2002). Listening Skills in the Workplace. • Hermsen, G. (2012, October 21). Criteria for Effective Organizational Communication. Retrieved from http://www.ghmersenbsm304.blogspot.com • Holt, M. (2014). Effective Communication Methods in an Organization. Retrieved from http://www.smallbusiness.chron.com • McNamara, C. (2014). Problem Solving and Decision Making (Solving Problems and Making Decisions). Retrieved from http://www.managementthehelp.org/personalproductivity/problem-solving.htm • Morley, M. (2014). What are the Major Ethical Issues Business People Face? Retrieved from http://www.smallbusiness.chron.com

  14. Annotated Bibliography • Sarachek, B. (1964). An Honest Appraisal of Honesty in Communication Journal Of Business Communication, 2(1), 11-17. • Timothy, C. (2014). The route to success. Training Journal, 33-36. • Williams, L. (2009). MOVING FORWARD: ENGAGE WITH YOUR AUDIENCE. • Accountancy Age, 23.

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