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Collaborative Strategies to Meet Business Sector Needs in Six States

Collaborative Strategies to Meet Business Sector Needs in Six States. “All In … to Win” Thursday, May 17, 2018. Presenters. Doug Keast WINTAC Doug.keast@wintac.org. Lou Adams WINTAC Lou.adams@wintac.org. Learning Objectives. WIOA vision for customer service

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Collaborative Strategies to Meet Business Sector Needs in Six States

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  1. Collaborative Strategies to Meet Business Sector Needs in Six States “All In … to Win” Thursday, May 17, 2018

  2. Presenters Doug KeastWINTAC Doug.keast@wintac.org Lou AdamsWINTACLou.adams@wintac.org

  3. Learning Objectives • WIOA vision for customer service • Leadership contributions of the VR agency as a core partner • Experiences in other states in meeting the needs of business sectors collaboratively • Activity that will support stronger business service integration in Delaware

  4. An Act “To amend the Workforce Investment Act of 1998 to strengthen the United States workforce development system through innovation in, and alignment and improvement of, employment, training and education programs in the United States, and to promote individual and national economic growth, and for other purposes.”

  5. Common Vision Three agencies published the same vision at the same time:

  6. Characteristics of aHigh Quality One-Stop Center Improve the skills of job seeker and worker customers.One-Stop Centers offer access to education and training leading toindustry-recognized credentials through the use of career pathways, apprenticeships and other strategies that enable customers, including those with disabilities, to compete successfully in today’s global economy. The Centers provide businesses with access to the quantity and quality of talent they need, and support upskill/backfill strategies that expand job opportunities in the community. • TAC-15-01 RSA, pages 5 and 6 • TEGL 04-15 DOL, page 5 • OCTAE 15-3 DOE, page 5

  7. Implementing Business Services To Support area employers and industry sectors most effectively, American Job Center staff, including designated partner program staff, must … … incorporate an integrated and aligned business services strategy among American Job Center Partners to present a unified voice for the American Job Centers in communications with employers. • RSA TAC 17-02 (p. 15 & 16) • OCTAE Program Memorandum 17-4 (p. 15 & 16) • DOL TEGL 16-16 (p. 17)

  8. Guidance Shift:Considering Customer Service Changes within guidance to reflect customer service interests: • Career Pathways • Common Performance Measures • Branding • Integrated Services

  9. Contributions to Business Services from Vocational Rehabilitation as a Core Partner • Accessibility expertise • Career Pathways for individuals with disabilities • Sector-specific training efforts for consumers • Business engagement

  10. Collaborative Business Engagement JDVTAC and WINTAC outreach to State Vocational Rehabilitation Agencies for examples of collaborative activity: • Illinois • Indiana • Iowa • New Hampshire • Missouri • Montana

  11. Illinois • Core Partners and Economic Development Agencies held two-day regional meetings. • The purpose: • Identify the economic conditions and business sectors unique to each region; and • Identify culture and strategy of regional partnerships to meet business needs. • Following these meetings, the Core and Other partners established an American Job Center Business Service Team in each region. This team includes members from the partners who will continue to work together in addressing the business needs for each region. • This collaboration will create a broader array of services immediately available in business services. It will also increase each region’s capacity to shape its Career Pathway model as a “common pipeline of talent to meet business sector needs.”

  12. Indiana • Work at the State Level with two Collaborative WIOA Implementation Committees/Councils that have come together to strengthen Career Pathway development and support: • Indiana Career Council • Workforce Innovation Council • Beginning the process of supporting the local Workforce Development Boards and Partner agencies in responding to business needs effectively together.

  13. Iowa Developed the Employers Disability Resource Network midway through WIA Implementation: • Enhances Regional collaborative state and local business efforts by connecting disability and employment agencies/communities for the purpose of being a resource to employers together • Reverse Job Fair • Diversity Summit • Job Analysis

  14. New Hampshire • Collaborative Job Fairs • Partnership with HR Organization • Business Awards program • Local Collaborative Development of Workforce Coalitions • Efforts to increase skills of VR Counselors as Business Service Representatives

  15. Missouri • The State of Missouri maintains a committee to the state Board that focuses on Business Services. This committee is currently chaired by one of the Core Partners, Vocational Rehabilitation, and one of its activities is the facilitation of an annual meeting to bring all partners together to focus on business services. • Many Regions in the State maintain committees to the Local WDB that focus on disability and employment. Partners have begun a structure for collaborative focus on business service and employment for qualified individuals with disabilities called NEXUS. • Workforce Agencies and Vocational Rehabilitation in Missouri have been working together to host business events and to survey business satisfaction and service needs.

  16. Montana • Locally, the Partner agencies have been coming together through meetings with the workforce Job Service Employer Council (JSEC) as one point of collaborative business service focus. • Core Partners have supported a common business customer information database -- MWorks. Business Specialists update business needs and contact information, which creates opportunities for partner agencies to work together in meeting business needs. • Work together to provide TA and Training to business customers.

  17. Common Approachesfrom the Six Example States • States have Established Collaborative Business Service Teams at the State level.Focus includes the following: • Addressing business service objectives in State Plan • Developing Career Pathway strategies • Supporting Local Boards and Partnerships with Collaborative Business Service and Career Pathways • Development of Local Business Service teams that includes representatives of partner agencies developing and providing business services together. • Partner Agencies host Business events to strengthen business partnership and increase the engagement of underemployed populations in career pathways. • Agencies are building the capacity and comfort of staff not previously tasked with business services to in this area.

  18. Consideration? How is Delaware meeting business needs collaboratively?

  19. Are We Collaborating? Levels of Collaboration Integration Intensive collaboration, agencies are interdependent, significant sharing of resources, high level of trust. Collaboration Agencies work together on a project-by-project basis, including joint analysis, planning. Coordination Staff from different agencies work together on a case-by-case basis to coordinate some support. Communication Agencies talk to each other, share some information. Isolation Agencies don’t recognize the need to communicate, no attempt to communicate . Source: Systems of Care, Stages of Integration; based on Burt, Spellman, 2007.

  20. Business Services: Isolated Each placement specialist in each agency makes his/her own business connections; no sharing of business information between agencies beyond the information generated and entered into the Job Center’s search engine by the Wagner-Peyser business representatives.

  21. Business Services: Communicating Placement Specialists meet once a month for coffee and discuss business development strategies; partners share information on their programs, job fairs and similar events.

  22. Business Services: Coordinating Placement Specialists and Business Associates meet every Thursday at 3:30 P.M. and share the skill needs of their business contacts for the purpose of meeting the business needs and sharing placement opportunities.  Vocational Rehabilitation and Title I Adult Services coordinate outreach to Veterans.

  23. Business Services: Collaborating Business Service Specialists meet regularly and plan business events together, such as Job Fairs. They host a business event once a quarter to gain information on the needs of specific business sectors and to provide information or training on topics identified as areas of interest by those business sectors. Partner agencies still approach businesses separately but share information with each other to meet business needs.

  24. Business Services: Integrated Cross-agency Business Services Team is created and sets the strategy for business engagement.

  25. Discussion What are activities in which we can engage to increase our service alignment/integration in Business Services?

  26. Thank You! Lou AdamsTraining and Technical Assistance ManagerWINTAC NDI Team Lou.adams@wintac.org Doug KeastProject DirectorWINTAC NDI Team doug.keast@wintac.org

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