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Impact: Cloud Computing

Impact: Cloud Computing. Theresa Rowe Educause Live. An Impact….

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Impact: Cloud Computing

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  1. Impact: Cloud Computing Theresa Rowe Educause Live

  2. An Impact… • …is a high force or shock applied over a short time period when two or more bodies collide. Such a force or acceleration usually has a greater effect than a lower force applied over a proportionally longer time period of time. Wikipedia, http://en.wikipedia.org/wiki/Impact_%28mechanics%29 Aug. 2010

  3. Cloud Computing Impact • Problem we are trying to address • Characteristics of the impact • What does the future look like

  4. Market Awareness • Gradual trend to selective outsourcing and right-sourcing • Google and Microsoft Live offerings • Amazon storage • Agility • Variety

  5. Culture • Values, Language, Attitudes, Behavior

  6. Ethics • Privacy • Transparency of data sharing • Advertising supported • Data-mining supported

  7. Tracking and records • Tracking of what you do versus what is done on the organization site • Auditing requirements • Controlled privacy trails

  8. Your Expectations • Is the cloud service an extension of your culture or are you adapting to their culture? • Is your answer repeatable? • Are you open to new realities?

  9. Cultural responses • Culture of doing versus specifying and monitoring • Issues of trust, fear, handling, control

  10. Organizational Awareness • Defined decision path for right-sourcing • Policies for data stewardships • Is there a strategy?

  11. Operational Awareness • What do we do that we take for granted • Staff technical quality • Security quality • Service monitoring • Data maintenance and control methods • Data quality in context

  12. Operational Consistency • Change management • Training changes • Cohesive login • Cohesive presentation of data and services

  13. Does your campus understand the role of central IT in this context?

  14. Whose job is it? • Vendor service analyst • Software license and contract manager • Contract manager • Negotiation specialist • Corporate quality • Legal review

  15. Understanding all the possibilities • Market issues with labeling • SaaS, ASP, hosted, IaaS, cloud storage • Bundling software licenses with service contracts • State or system services

  16. Monitoring • Do we really know and understand what we monitor, how much we monitor, the results of the monitoring and the triggered responses from our monitoring

  17. Monitoring • Problem observation and recording • Notifications • Responsiveness • Service outage measurement

  18. Negotiations • Authority • TNSTAAFL Trade-offs – giving up something to get something • Non-negotiable: State laws that must be included • Research data requirements • Where does ADA fit?

  19. Key legal concepts • Contract termination • Indemnification • Limitation of liability

  20. Managing vendors and service providers • Monitoring performance to contract • Active assignment, not drawer assignment

  21. Consistency • Change management differences • Mixing data among providers • Challenges of non-disclosure agreements and integration

  22. Professional Staff Frustrations • Monitor, discuss, track – but do not touch • Computer engineering degree not needed • Push to functional end user • Translating the service variety into wise choices

  23. End-of-Life • Terminations – regular and emergency • What is returned to you – and there may be nothing of value!

  24. Recognize the rebuilding needed • Data controls and culture • Systems administration knowledge

  25. Changes • Does contract review and management live in central IT? • Is funding of contracts centrally managed? • If so, in which job roles? • What skills do we hire? • Is there a paralegal in the house? • Certified Software Manager?

  26. Mixed Bag • CIO is putting the puzzle pieces together- • Some outsourced, hosted, ASP • Some vendor provided local installs • Some open source local install • And all the mixes

  27. Educause If It’s in the Cloud, Get It on Paper: Cloud Computing Contract Issues By Thomas J. Trappler http://www.educause.edu/EDUCAUSE+Quarterly/EDUCAUSEQuarterlyMagazineVolum/IfItsintheCloudGetItonPaperClo/206532 • Joanne Kossuth – EducauseLive Archives "Spotlight on Cloud Computing: Professional Development and Staffing for the Cloud"

  28. Thank You! Please send comments or follow-up items to Theresa Rowe CIO Oakland University rowe@oakland.edu

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