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UnitedHealthcare's Claim Reconsideration Pilot has significantly improved member satisfaction and streamlined the claims process. Our innovative approach has increased member satisfaction regarding the ease of doing business with us by 209%. Additionally, we've reduced the time spent on claim reconsiderations by 60%, leading to 37% fewer follow-up phone calls. These enhancements reflect our commitment to ensuring a smooth and efficient experience for our members, showcasing our dedication to quality service and effective health management tools.
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Optum Cloud Doc #: UHC1268a_<Release Date> Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Claim Reconsideration Pilot - Increased satisfaction with the ease of doing business with UnitedHealthcare by 209% - Decreased time spent on claim reconsiderations by 60% - Reduced followup phone calls by 37%
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Doc #: UHC1268a_<Release Date> Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Member Tools
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myuhc.com Doc #: UHC1268a_<Release Date> Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. - find a physician, hospital, lab etc - check your Health Saving Account balance - view claims information - view benefit & coverage information - view deductible information - view healthcare cost estimates - communicate online with a nurse - place to store personal health record - learn about health conditions & treatment options - request a medical ID card or print a temporary one
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