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Wikis in Business

Explore the benefits of implementing wikis in business operations, comparing with email communication. Learn about types of wikis, their advantages, and how they can streamline processes. Discover successful wiki examples and recommendations for maximizing workplace collaboration.

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Wikis in Business

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  1. By: Brandt Marine, Brandon Sohl, Andrew Doyle Wikis in Business

  2. Outline • Problem Statement and Factors • Background on Wikis • Types of Wikis • Wikis vs. Email • Recommendation

  3. Problem Statement and Factors • The goal of this research was to evaluate if businesses can benefit from implementing wikis into their workplace. • Factors • Productivity • Efficiency

  4. Background on Wikis • Software • Central location • Ward Cunningham, 1995 • Portland Pattern Repository • Wikipedia • Access

  5. Geek Squad • Robert Stephens, founder of Geek Squad • Bought by Best Buy • Geek Squad wiki • Distribute ideas throughout organization • Use other forms of communication like video games and blogs

  6. Wikis in Business • Nokia (13,600 using wiki) • Update schedules • Monitor project status • Exchange ideas • Connects departments • Yahoo, Kodak, Disney

  7. Types of Wikis • Personal Wiki • Also known as a “Meeki” • Many people can see • One person can change contents

  8. Types of Wikis • Bigger Business • Select list of users • Password needed to access • Individual knowledge to a central location • Customer relations and direct access to employees • Small Business • Select list of users • Password needed to access • Individual knowledge to a central location • Connection of business to business sources Private Wiki Gated Access Wiki

  9. Types of Wikis • Public Wiki with Open Access • Similar to Wikipedia • No control of changes in information • Hard to keep information legitimate • Used for public opinion

  10. Wiki Example • Wiki Spaces • http://businesswikis.wikispaces.com/

  11. Wiki vs. Email • Advantages of wiki • Cut down on emails sent in a day • Collaborate ideas in central location • Advantage of email • Open Source • Private conversations

  12. Wikis Vs Email Source: http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/

  13. Examples of Wikis • Luis Suarez, executive of IBM • Reduced email from 175 emails/week to 35 emails/week • Average of 5 minutes per email saved 700 minutes per week

  14. Business Types and Wikis • Company Intranet • Corporate Documentation • Organize and Display: • Meeting Notes • Project Agendas • Calendars • Cost Efficiency

  15. Business Types and Wikis • Formatting • Maintenance • Not a good conversational tool

  16. Conclusion • Background on Wikis • Types of Wikis • Wikis vs. Email

  17. Recommendation • Wikis over Email for collaboration • Factors • Efficiency • Productivity • Private Wiki or Gated Access Wiki

  18. Recommendation

  19. Sources • Carlin, Dan. (2007). Corporate wikis go viral. Business Week, Retrieved November 18, 2010, from http://www.businessweek.com/technology/content/mar2007/tc20070312_476504.ht • Goodnoe, Ezra. (2005). How to use wikis for business. Information Week, Retrieved November 18, 2010, from http://www.informationweek.com/news/global-cio/showArticle.jhtml?articleID=167600331&pgno=1&queryText=&isPrev • Lynch, C. (2008, December). Seven Keys to Choosing and Managing a Corporate Wiki. CIO. Retrieved November 18, 2010, from http://www.cio.com/article/472369/Seven_Keys_to_Choosing_and_Managing_a_Corporate_Wiki • Mell, J. (2008, March 18). Wikis as alternatives to email – find the ROI. . Retrieved November 18, 2010, from http://jonmell.co.uk/wikis-as-alternatives-to-email-find-roi/ • Schneider, Ivan. (2007). What's a wiki? part ii. Information Week, Retrieved November 18, 2010, from http://www.informationweek.com/news/showArticle.jhtml?articleID=201400&queryText=what%27s%20a%20wiki%20part%20II • Williams, A. (2008, March 26). Wiki collaboration leads to happiness. Wikinomics. Retrieved November 18, 2010, from http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/

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