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QMS/ISO 2000

QMS/ISO 2000. Welcome to the VSE version of “Who Wants to be a Millionaire” game, where quality knowledge is wealth.

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QMS/ISO 2000

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  1. QMS/ISO 2000 Welcome to the VSE version of “Who Wants to be a Millionaire” game, where quality knowledge is wealth. This game plays the same as the TV version. A question is asked and four (4) possible answers are provided. Only one answer is correct. Please adjust your speaker volume level. Good luck. This program will run in continuous slide show mode with a pause after each set of 4 possible answers have been displayed. You will be directed when to press a key to continue the game. Press PAGE DOWN for your first question

  2. QMS/ISO 2000 A flow chart is a quality tool that is best used to: A) graphically display a process B) Show who works for who C) Display data trends D) Display Water flow direction Click on your final answer

  3. QMS/ISO 2000 A flow chart is a quality toll that is best used to: A) graphically display a process A picture is worth a 1,000 words.

  4. QMS/ISO 2000 What does the acronym ISO stand for? B) International Organization for Standardization A) International Standard for Organization C) International Safety Organization D) Internal Standards Organization Click on your final answer

  5. QMS/ISO 2000 What does the acronym ISO stand for? B) International Organization for Standardization Now that was a tricky one … watch out.

  6. QMS/ISO 2000 The ISO 9001:2000 standard includes: B) 10 clauses A) 20 elements C) 5 clauses D) 2 Santa clauses Click on your final answer

  7. QMS/ISO 2000 The ISO 9001:2000 standard includes: C) 5 clauses

  8. QMS/ISO 2000 QMS stands for: B) Quality Manager System A) Quality makes Sense C) Quality Management System D) Quality Measurement System Click on your final answer

  9. QMS/ISO 2000 QMS stands for: C) Quality Management System

  10. QMS/ISO 2000 An ISO based QMS provides several advantages. Which of the following is NOT an advantage? B) To comply with contract requirements A) Improve the quality system D) Guarantee products meet requirements C) Improve documentation Click on your final answer

  11. QMS/ISO 2000 An ISO based QMS provides several advantages. Which of the following is NOT an advantage? D) Guarantee products meet requirements This job is left up to all of us employees to guarantee.

  12. QMS/ISO 2000 How long is an ISO registration valid for? B) 2 years A) 1 year C) 3 years D) 4 years Click on your final answer

  13. QMS/ISO 2000 How long is an ISO registration valid for? C) 3 years Unless the company fails to follow procedures … in which case the registration is cancelled immediately

  14. QMS/ISO 2000 An ISO 9001 registered company must be periodically audited by its registrar. How often is VSE audited by its registrar? B) Every 6 months A) Quarterly C) Once a year D) Once every 3 years

  15. QMS/ISO 2000 An ISO 9001 registered company must be periodically audited by its registrar. How often is VSE audited by its registrar? B) Every 6 months VSE decided on every 6 months … the minimum requirement is once a year.

  16. QMS/ISO 2000 Scheduled registrar reviews are referred to as what type of audits? B) System audit A) Corporate audit C) Program audit D) Surveillance audit Click on your final answer

  17. QMS/ISO 2000 Scheduled registrar reviews are referred to as what type of audits? D) Surveillance audit

  18. QMS/ISO 2000 The two most important activities within the ISO 9001:2000 standard relate to: B) customer satisfaction and process improvement A) making money and customer satisfaction C) passing audits and making money D) process improvement and gaining more customers Click on your final answer

  19. QMS/ISO 2000 The two most important activities within the ISO 9001:2000 standard relate to: B) customer satisfaction and process improvement

  20. QMS/ISO 2000 When does VSE’s current ISO registration expire? B) Jan 2002 A) Jul 2001 C) Dec 2002 D) July 2003 Click on your final answer

  21. QMS/ISO 2000 When does VSE’s current ISO registration expire? B) Jan 2002 This date is fast approaching … are you ready?

  22. QMS/ISO 2000 Which of the following phrases is NOT part of the ISO process? A) Do what you say B) Say what you do D) Improve based on results C) Make records like Johnny Cash

  23. QMS/ISO 2000 Which of the following phrases is NOT part of the ISO process? C) Make records like Johnny Cash Records are part of the ISO process, but not vinyl ones.

  24. QMS/ISO 2000 For any Quality Management System to be successful, all company employees should be: B) present at work every day A) qualified at their job positions C) older than 38 D) management experts Click on your final answer

  25. QMS/ISO 2000 For any Quality Management System to be successful, all company employees should be: A) qualified at their job positions

  26. QMS/ISO 2000 In a four level documentation system, records of accomplished activities are at what level? B) 2 A) 1 C) 3 D) 4 Click on your final answer

  27. QMS/ISO 2000 In a four level documentation system, records of accomplished activities are at what level? D) 4 Show me the OE (objective evidence).

  28. QMS/ISO 2000 All Quality Management Systems are based on a single high level document. This document is called? B) Quality Manual A) Bible C) Employee Manual D) Quality Policy Click on your final answer

  29. QMS/ISO 2000 All Quality Management Systems are based on a single high level document. This document is called? B) Quality Manual The new Quality Manual is out. Have you reviewed it yet? Its worth the look.

  30. QMS/ISO 2000 Internal audits are used to: A) punish bad employees B) check the effectiveness of the QMS C) satisfy LRQA D) generate jobs Click on your final answer

  31. QMS/ISO 2000 Internal audits are used to: B) check the effectiveness of the QMS

  32. QMS/ISO 2000 Taking appropriate steps to keep a nonconformance from happening in the first place is an example of: B) audit action A) corrective action C) preventive action D) employee empowerment Click on your final answer

  33. QMS/ISO 2000 Taking appropriate steps to keep a nonconformance from happening in the first place is an example of: C) preventive action Remember … prevention is 9/10ths of the law.

  34. QMS/ISO 2000 Who is responsible for defining what is a quality product or service? B) Customer A) Vendor C) ISO Committee D) Contractor Click on your final answer

  35. QMS/ISO 2000 Who is responsible for defining what is a quality product or service? B) Customer Its that same guy that keeps us in business.

  36. QMS/ISO 2000 ISO 9001:2000 follows the process approach to providing products. Which of the following phrases best describe the process approach? A) Plan, Do, Check, Act B) Execute, Change, Plan, Fix C) Fix, Repair, Improve, Plan D) Record, Plan, Fix, Improve Click on your final answer

  37. QMS/ISO 2000 ISO 9001:2000 follows the process approach to providing products. Which of the following phrases best describe the process approach? A) Plan, Do, Check, Act A continuous cycle that has no end.

  38. QMS/ISO 2000 The Ultimate goal of any system of processes (i.e. QMS) is to end up with: A) Satisfied Customers B) More Money than last week C) More processes D) More Customers than last week Click on your final answer

  39. QMS/ISO 2000 The Ultimate goal of any system of processes (i.e. QMS) is to end up with: A) Satisfied Customers The customers are more important that that bag of money Regis is holding.

  40. QMS/ISO 2000 At VSE, the Powerway software is mainly used: A) Because LRQA says so B) Because ISO requires this software D) As a Forms only database C) As a Document Control System Click on your final answer

  41. QMS/ISO 2000 At VSE the Powerway software is mainly used: C) As a Document Control System

  42. QMS/ISO 2000 The responsibility for improving existing processes is basically assigned to: A) The Director of Quality B) The President C) The QMS Management Representative D) Every Employee Click on your final answer

  43. QMS/ISO 2000 The responsibility for improving existing processes is basically assigned to: D) Every Employee No one knows better than you how to improve the processes you use.

  44. QMS/ISO 2000 At VSE the QMS Management Representative position is currently assigned to the: B) Corporate Secretary A) President C) Director of Quality D) CEO Click on your final answer

  45. QMS/ISO 2000 At VSE the QMS Management Representative position is currently assigned to the: C) Director of Quality The Man. Rep. Is NOT required to be a quality dude … VSE made this decision … not ISO.

  46. QMS/ISO 2000 The ISO 9001:2000 standard contains 8 basic quality management principles. Which one is NOT one of these 8 principles? A) Continual Improvement B) Involvement of People C) Process Approach D) Guaranteed Products Click on your final answer

  47. QMS/ISO 2000 The ISO 9001:2000 standard contains 8 basic quality management principles. Which one is NOT one of these 8 principles? D) Guaranteed Products There are no guarantees in business … each of us doing our best will come damn close.

  48. QMS/ISO 2000 According to clause 5 of the ISO 9001:2000 standard, which is NOT a management responsibility? A) Define the policy on quality B) Weed out bad employees C) Provide the company vision and show commitment D) Make Improvements Click on your final answer

  49. QMS/ISO 2000 According to clause 5 of the ISO 9001:2000 standard, which is NOT a management responsibility? B) Weed out bad employees Chances are you need to weed out and fix the process … not the employee.

  50. QMS/ISO 2000 End of Game Thanks for Playing. Look for a new Game coming soon. Press ESC to end.

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