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LOCAL GOVERNMENT/ MUNICIPAL SERVICES PANEL

LOCAL GOVERNMENT/ MUNICIPAL SERVICES PANEL. Dr. Beverly A. Cigler, Ph.D. Professor of Public Policy and Administration Penn State Harrisburg The South Central Assembly Regional Summit York, Pa. June 13, 2012. IS THERE A NEW NORMAL ?.

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LOCAL GOVERNMENT/ MUNICIPAL SERVICES PANEL

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  1. LOCAL GOVERNMENT/MUNICIPAL SERVICESPANEL Dr. Beverly A. Cigler, Ph.D. Professor of Public Policy and Administration Penn State Harrisburg The South Central Assembly Regional Summit York, Pa. June 13, 2012

  2. IS THERE A NEW NORMAL? Our vocabulary is optimistic: we talk about the business “cycle,” “recovery,” and “prosperity, all implying a return to the status quo or the “normal”

  3. BUT, THE ‘NEW NORMAL’ Will likely be different and with slower growth • Requires new ways of thinking and operating • More interaction and collaboration • Reducing duplication via consolidation of functions • Elimination or reduction in programs and services of marginal benefit

  4. THE ‘NEW NORMAL • Streamlined internal processes • Public-private relationships • Shared services (intermunicipal, municipal-county; with authorities; with schools) • Declining or flat revenues: sales, property, income taxes; fees; state payments; federal/state grant opportunities; impact fees--EVERYTHING

  5. THE ‘NEW NORMAL’ • Assumes changed operations and structures • Need to clear away old assumptions to get to new ideas • Not doing more with less but doing less with less

  6. THE CHALLENGE RECONCILING INCREASING DEMANDS WITH LAGGING RESOURCES

  7. TODAY’S PROBLEMS • ARE NOT “TEMPORARY’’ • WON’T LIKELY BE SOLVED EASILY • WON’T LIKELY BE SOLVED THROUGH TRADITIONAL APPROACHES

  8. MUNICIPALITIES FACE THE NEED TO • REALIGN SERVICE DELIVERY • MAKE BETTER USE OF EXISTING TECHNOLOGY • DEVELOP NEW TECHNOLOGIES • CENTRALIZE INFORMATION TECHNOLOGIES • DEVELOP SHARED FACILITIES AND VENTURES • PERFORM SHARED SERVICE DELIVERY AND • FIND OTHER WAYS TO IMPROVE EFFICIENCY

  9. TO DO THIS… THINK, PLAN, MANAGE AND ACT STRATEGICALLY THE “HOW TO” IS AVAILABLE—ABOUT 3 DOZEN ALTERNATIVE SERVICE DELIVERY OPTIONS

  10. A PLAN FOR SERVICE DELIVERY INVOLVES SYSTEMATIC AWARENESS OF OPPORTUNITIES DEVELOPING A NEW VISION FOR STEERING THE MUNICIPALITY TOWARD INNOVATION ENCOURAGING SHARED SERVICES AND FACILITIES

  11. A PLAN FOR SERVICE DELIVERY INVOLVES • ADJUSTING THE WORKPLACE CULTURE AND WORKFORCE ITSELF TOWARD ELIMINATING BARRIERS TO INNOVATION AND TOWARD CREATING INCENTIVES TO PROMOTE INNOVATION • ACTIVELY SEEKING CITIZEN ENGAGEMENT THAT HELPS SHAPE PLANS AND EXPECTED OUTCOMES

  12. AREAS RIPE FOR SHARED SERVICES • INFORMATION TECHNOLOGY • PROVISION OF INFORMATION AND REPORTING • PROCUREMENT AND FOOD SERVICE • FACILITIES AND REAL PROPERTY MANAGEMENT

  13. AREAS RIPE FOR SHARED SERVICES • FLEET AND DISPATCH ACTIVITIES • FINANCE, HUMAN RESOURCES AND ADMINISTRATION • SERVICES SUCH AS PARKS AND LIBRARIES, AMONG OTHERS

  14. LESSONS FROM PA AND NATIONAL RESEARCH • BARRIERS TO USE OF ALTERNATIVE SERVICE DELIVERY TOOLS • CHARACTERISTICS OF THE SERVICE SHOULD DETERMINE THE MODE OF DELIVERY

  15. LESSONS… FINDINGS ON MUNICIPAL SIZE AND EFFICIENCY FINDINGS ON CAPITAL OR INFRASTRUCTURE INTENSIVE VS. LABOR INTENSIVE SERVICES FINDINGS ON MUNICIPAL CONSOLIDATION OR MERGERS AND EFFICIENCY AND ECONOMIC COMPETITIVENESS

  16. LESSONS… • FINDINGS ON FUNCTIONAL CONSOLIDATIONS AND EFFICIENCY—MIXED • EFFICIENCY VS. EFFECTIVESNESS VS. OTHER VALUES • MEASURING PERFORMANCE, BENCHMARKING, DATA-BASED REVIEWS

  17. LESSONS… • PRODUCTION VS. FINANCING VS. DELIVERY • EXAMPLES FROM PUBLIC WORKS AND PUBLIC SAFETY

  18. BEST PRACTICES? • COUNTIES WITH MUNICIPAL FUNCTIONS, LAKEWOOD PLAN, URBAN COUNTIES • MANY SHARED SERVICES • SOME FUNCTIONAL CONSOLIDATIONS

  19. ENDINGS QUESTIONS AND COMMENTS? Contact: Bev Cigler cigler@psu.edu 717-566-5851

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