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Workforce Planning

hovan avatar
hovan
24 diapositives · 449 Views · Sep 11, 2014

This article explores the evolution of workforce planning since its inception, highlighting key challenges such as staff inheritance, lack of clarity, and the complexities that arose from mergers. It delves into the formalization of processes and customer expectations for accountability and efficiency. Key findings emerged from skill set assessments, time sheets, and planning tools, revealing a disparity in understanding roles and services provided. The narrative emphasizes the importance of aligning capabilities with business needs while addressing customer satisfaction and value delivery.

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Workforce Planning
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  1. Workforce Planning 28th September 2010

  2. A bit of history • Day one • Inherited staff and commitments, but no comprehension of what this meant • There were new organisations created on the same day • No SLAs or contracts • Confusion • But it didn’t matter as everyone got what was wanted (as far as anyone knew)

  3. A bit more history • Merger of HIS’s • More staff, more commitments • Real savings • Extra customers and merged customers • Lost continuity • Even more confusion • But didn’t matter as our governance board knew what we did!!!!!

  4. And more • But they didn’t, nor did we • Major rebasing exercise • Shared costs according to agreed metrics • Notionally delivered against metrics • Formalising with contracts • No problem as money was no object

  5. .. but now • Customers are questioning what we do, want savings and want to see that they are getting good value for their money • This time it’s serious • Are we efficient? • Do we say yes when we shouldn’t? • Can we justify what we do?

  6. What do we need to know? • Do we have the right capacity and capability to do the job properly? • Do we have any under used or wrongly used staff

  7. What are we Doing? • Basic skill set questionnaire • Time Sheets • Planning Tools

  8. What are we Doing? • Basic skill set questionnaire • Time Sheets • Planning Tools

  9. Skills Questionnaire

  10. Result of Questionnaire • Obvious findings • Skills for current job (by default) • Skills for a previous job • Surprising (hidden) talents • Marketing • Fluency in Spanish

  11. What are we Doing? • Basic skill set questionnaire • Time Sheets • Planning Tools

  12. What do we do? • Basic timesheet system • Each member of staff to record what service he has provided for what customer • What could be simpler?

  13. Well……. • Most staff don’t know who they are working for. • Sometimes it is difficult to relate a piece of work to a defined Service • History means that we don’t have formal contracts for everything • Projects

  14. Initial Findings- Customers • 36 customers • Of which 17 pay us via contracts • (or 12 if we ignore pct splitting) • and 19 don’t pay us a bean • One of these is THIS

  15. Non Paying Customers • Hospices, • Local Authorities • PFI Partner (acute hospital build) • Ambulance Service • Connecting for Health

  16. Most work for: • Host Trust – 2496 man days to date • THIS – 2403 man days to date • Largest PCT – 767.5 man days to date (all of this excludes service desk and technical support)

  17. Most popular service • Clinical coding – 1021 man days to date • Not in contract(!!!!!) – 972.5 man days td • Corporate information – 655 man days td Less popular, but key services: • Web development 140 mdtd • IG – 263 mdtd

  18. Value of work Based on time spent to date, we can make a forecast for the year, and compare with contracted income (similar to service line costing) : • Staff • Non-pay • 3rd party contracts • Hosting, accommodation etc. • Admin • Management

  19. What are we Doing? • Basic skill set questionnaire • Time Sheets • Planning Tools

  20. Planning Tools- NEW WORK PROCESS

  21. Planning Tools- NEW WORK PROCESS

  22. Planning Tools - Resource Planning • Not sure yet, but looking

  23. Are we there yet? • No, but all the bits are coming together, (slowly) and we have a much better picture • We are learning all the time • Our customers are happy with the approach we are taking.