Training and Instructional Design

1. Training and Instructional Design Unit 8: Web 2.0 and Social Networking Tools This material (Comp20_Unit8) was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1U24OC000003. This material was updated by Columbia University under Award Number 90WT0004. This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/4.0/.

2. Web 2.0 and Social Networking Tools Learning Objectives • Objective 1: Discuss the strengths and weaknesses of Social Learning as a training approach • Objective 2: Select appropriate Social Media tools to support Social Learning and training • Objective 3: List guidelines for using web conferencing applications • Objective 4: Describe the characteristics of Web 2.0 tools that can be used in training • Objective 5: Discuss mobile learning uses in training

3. A strategic view of EHR training • EHR Application Training – which button to press • Meaningful Use and improving patient care • More than HelpDesk support

4. Blended learning • Classroom introduction • Follow – up with online activities • Lectures, readings • Case – based problem solving • Discussion

5. Social learning • Informal transfer of knowledge • Phone call • Walk to the next office • Water cooler discussions • Unstructured • User – initiated • Nothing new (but technology) • Most common form of learning in an organization

6. Social learning strengths • Reduce training costs • Anyone in organization can create and distribute learning materials • Content is relevant and timely • Faster response to needs and changes • Staff prefer informal / on – the – job training

7. Social learning weakness • No central location • Standards and structure • Resource quality • Content validation • Organizational alignment

8. A new model for learning 8.1 Figure (Jarche, H., 2009).

9. Dare2Share example of social learning • Augments existing formal training programs • Knowledge sharing • Enterprise YouTube • Culture of social learning • Someone’s job

10. Technologies to support social learning in the workplace • Social media and Web 2.0 tools

11. American Society for Training and Development report • The rise of social media: enhancing collaboration and productivity across generations • Social Media Benefit Index (SMBI) • Learn truly useful things • Learn more in less time • Get better work done • Get more work done

12. Social media tools in descending importance 8.2 Figure (Hall, M.V. and Zimmerman, J., 2012).

13. LCMS and social learning • LCMS • Course enrollment • SCORM reusable learning objects (RLO) • Assessment and tracking • Learners are discrete individuals linked to RLO • Social learning is a network of learners and impacts

14. What is Web 2.0? • User – generated content • Interoperability • Collaboration

15. Examples of popular Web 2.0 tools • Ability to rate and review • Amazon • Create your own content • How to • YouTube • eHow • Instruction manuals • Instant Q & A • Facebook • Twitter • Google search

16. Wikis, blogs, and shared workspace • Wikis • Collaborative websites that enable users to add, edit, and share multimedia content using basic word – processor – style tools • Blogs • A website, usually maintained by an individual where the content is displayed in reverse chronological order • Shared workspace • A web environment to share files that support other collaboration tools and communication

17. Video production tips – podcasts and YouTube • Keep it short • Crop tight • Use a tripod • Reduce background noise – audio and visual • Use good light

18. Web conferencing • Test early and test often • Good network connection • Various platforms • Browser plug – ins or special software • Dedicated hardware vs. browser-based

19. Web conferencing tips • Large, bold font • Six to eight lines per page • Plain backgrounds that contrast text • Avoid complex animations or fast motion • Provide objectives in advance

20. Web conferencing tips (Cont’d – 1) • Check background room noise • Maximum session length: 60 minutes • Limit audience size • Check time zones • Periodically check with attendees on the other side • Plan how to close the session

21. M – learning (mobile learning) • Definition • Learning or training on a portable device smaller than a laptop

22. M – learning pros and cons • Advantages • Low – cost mass learning • Contextual and exploratory learning • Anytime, anyplace • Storage and delivery of documents • Time – sensitive learning • Micro – learning • Challenges • Connectivity • Battery life • Screen size and key size • Bandwidth • File formats supported by a specific device • Multiple standards, multiple screen size, multiple operating systems

23. Self – directed learning • Learning plans and portfolios

24. Training – the big picture • Continuing Medical Education • Certification and compliance • Clinical care • Job task training • HR training

25. Personal development • Employee and manager negotiate • Formal training • Mentoring • Knowledge sharing

26. Learning and development • Learning and development “now needs to concern itself as much with helping employees become dynamic, agile, self-directed, smart learners as with creating learning solutions for them. Smart learners develop trusted resources and networks; use the most appropriate tools; and have the right mix of skills to make effective use of these tools and resources” • Jane Hart, Center for Learning and Performance Technologies

27. Unit 8: Web 2.0 and Social Networking Tools, Summary • Expanding learning outside the classroom • Web 2.0 tools – wikis, blogs, collaboration tools • Web conferencing • Mobile learning • Personal development

28. Web 2.0 and Social Networking Tools References References: Hart, J. (2010). Learning and development. Retrieved on October 5th, 2010. Davidove E, Butler R. The Business Case for Social Learning: Dealing with the “Capability Recession” at Lower Cost. Accenture Outlook, 2002 September 2; [cited 2010 September 20]; [1 screen]. Greenberg, A., & Nilssen, A. (2007). Web Conferencing Expanding Role in Training. Jarche, H. (2009). The Future of the Training Department. Retrieved on September 28th, 2010 from http://www.jarche.com/2009/10/the-future-of-the-training-department-2/ Jones, N. (2007). M-Learning Opportunities and Applications. Gartner Reports. Patel, L. (2010). The Rise of Social Media. American Society for Training & Development, p60. Retrieved on October 5th, 2010 from: http://store.astd.org/Default.aspx?tabid=167&ProductId=21295.

29. Web 2.0 and Social Networking Tools References (Cont’d – 1) References: Polley-Berte, M.(2010). Web Conferencing-Syberworks: Learn Anytime, Any Place. Rozwell, C. (2009). Case Study: Cisco Creates a Social Learning Community. Gartner Reports. 2009 May 29.. Rozwell, C.(2010). Case Study: Microsoft Engages Employees and Creates a Self-Service Knowledge Repository. Gartner Reports. 2010 Feb 24. Sherman, B. (2010). The Social LMS. Chief Learning Officer, pp 32-35. Chart, Tables and Figures: 8.1 Figure: Jarche, H. (2009). The Future of the Training Department. Retrieved on September 28th, 2010 from http://www.jarche.com/2009/10/the-future-of-the-training-department-2/ 8.2 Figure: Hall, M.V. and Zimmerman, J., 2012

30. Unit 8: Introduction to Training and Adult Learning This material (Comp 20 Unit 8) was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC000013. This material was updated in 2016 by Columbia University under Award Number 90WT0005.