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PBX-PRO CUSTOMER MANAGEMENT SOLUTION

PBX-PRO CUSTOMER MANAGEMENT SOLUTION. The concept of CRM in the business world has existed for many years. PBX-Pro CRM has been developed and designed specifically for the telecoms industry over the past 6 years.

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PBX-PRO CUSTOMER MANAGEMENT SOLUTION

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  1. PBX-PROCUSTOMER MANAGEMENT SOLUTION The concept of CRM in the business world has existed for many years. PBX-ProCRM has been developed and designed specifically for the telecoms industry over the past 6 years. PBX-Pro primary focus is to improve customer relations, staff efficiency and INCREASEPROFITS PBX-Pro can help you improve customer service levels PBX-Pro can help you increase revenue and profits PBX-Pro can help you manage sales with its sales pipeline module PBX-Pro has a proven multi-user platform with a number of installations at the top telecoms dealerships across the country

  2. PBX-Pro Maximize your customer relationship… before it’s too late ! Faults & Job Cards Customer Management Multi-User Design Line Management Inventory Management Secure Email & SMS Sales Pipeline VOIP Reports & Dashboards

  3. Customer Management • Customer Equipment Details • Customer Detailed Information • Cell Router History • Warranty, Rental, Maintenance tracking • Inventory Stock List History • Quick search facility • Sales History

  4. Job Fault Management • 6 Step fault control • Job Notes, fault findings • Job card issue and print with customer history • User Quick Drag and Drop Tree views • Assign, Re-Assign, Un-Assign Jobs • Job card Summary Sheets

  5. Line Management • Track Line per customer [Line Type, Order number, Number, Installed Date, Cut Over Date] • Know what lines faults have occurred per line

  6. Line Faults • Capture Line Faults from your customer • Report Faulty Line and Record Line Reference Numbers

  7. Inventory & Stock Control • 3 Level Item Control (Manufacturer, Model, Item) • Inventory & Stock History Views • Receive & Issue New Stock • Stock Reports • Track Loans and Boot Stock • Track Repairs Bar Code Scanner

  8. Sales Pipeline • Leads • Assign to Sales Team (Telesales, Sales, Managers) • Opportunities • Convert into Customers

  9. Sales Calendar • Plan and view appointments for sales reps • Multiple Resources & View Multiple Days

  10. SMS • Compose, Send, Receive SMS messages • Utilizes an On-line SMS Server • Group / Bulk SMS

  11. MyZone Reminders • Add reminders per user with pop-Up snooze function • Set Reminders

  12. Functional Reports • Jobs by Details & Summary Reports • Stock Levels Report • Jobs by Customer Detail Report • Stock Value Report • Jobs by Job Number, Order Number Detail Report • Low Stock Items Report • Inventory History Report • Accounts & Administrator Detail Report • Repairs Summary & Details Report by Item, Customer • Sales Detailed Reports

  13. Managers & Administrators • Single view with all critical information • Live performance graphs • Live Audit Trail • Live technician work graphs • Live Job fault Stats • Jobs outstanding stats

  14. Knowledge Base • Load & View corporate documents

  15. Attendance Register • Record and Monitor Attendance

  16. Multi-Function Printer Module • Pbx-Pro simplifies and records your billing and Contract administration • Track clicks by equipment • Cost-per-Copy Reports (Summary & Detailed reports) • Monitor Toner Yields • Track Toner Replacement Information (Dates & Type) • Build-In Data Validation & with error messages • User friendly Interface • Multi-User software design

  17. Multi-Function Printer Module • Record and Monitor Customer Printer Information (Model, Serial Number, IP Address etc) • Add Multiple Printers per Customer • Track and calculate Yield % • Record & Track Meter Reading • Assign Meter / Charge Rate

  18. Multi-Function Printer Module • Assign Charge Rates • 6 Levels by Colour & B/W

  19. Multi-Function Printer Module • Split screen views • Customer View • Meter Readings View

  20. 09/11/2012 00:00:35 MMC Restart Reset only 09/11/2012 00:00:35 LCP Restart CABINET:1 09/11/2012 00:00:35 MGI Restart C1-S09 09/11/2012 00:00:35 MGI Restart C1-S09 09/11/2012 00:00:37 PRI Restart C1-S11 09/11/2012 00:00:40 L2 Connect C1-S11 09/11/2012 00:00:56 OAS Start C1-S02 09/11/2012 00:01:00 OAS LINK DOWN C1-S02 09/11/2012 00:01:06 MGI Restart C1-S09 09/14/2012 05:59:13 PRI Restart C1-S11 09/14/2012 05:59:16 L2 Connect C1-S11 09/14/2012 05:59:38 OAS Start C1-S02 09/14/2012 05:59:42 OAS LINK DOWN C1-S02 09/14/2012 06:00:25 CNF Start C1-S05 09/14/2012 06:04:54 Power On Restart Pwr reset 09/14/2012 06:04:54 LCP Restart CABINET:1 09/14/2012 06:04:54 MGI Restart C1-S09 09/14/2012 06:04:54 Card Active C1-S11 09/14/2012 06:04:54 CNF Start C1-S05 09/14/2012 06:04:56 PRI Restart C1-S11 09/14/2012 06:04:59 L2 Connect C1-S11 09/14/2012 06:05:15 OAS Start C1-S02 09/14/2012 06:05:19 OAS LINK DOWN C1-S02 09/14/2012 06:05:25 MGI Restart C1-S09 09/14/2012 06:05:30 MGI NTWK Rec C1-S09 09/14/2012 20:48:33 Power On Restart Pwr reset 09/14/2012 20:48:33 Card Active C1-S01 09/14/2012 20:48:33 Card Active C1-S02 09/14/2012 20:48:33 Card Active C1-MP 09/14/2012 20:48:33 Card Active C1-S04 09/14/2012 20:48:33 Card Active C1-S05 09/14/2012 20:48:33 Card Active C1-S06 09/14/2012 20:48:33 Card Active C1-S07 09/14/2012 20:48:33 Card Active C1-S08 09/14/2012 20:48:33 Card Active C1-S09 09/14/2012 20:48:33 Card Active C1-S10 09/14/2012 20:48:33 Card Active C1-S11 09/14/2012 20:48:33 LCP Restart CABINET:1 09/14/2012 20:48:33 SYS LAN LinkDown 09/14/2012 20:48:33 MGI Restart C1-S09 09/14/2012 20:48:33 SIP INIT SUCCES 09/14/2012 20:48:33 Card Active C1-S01 09/14/2012 20:48:33 Card Active C1-S02 09/14/2012 20:48:33 Card Active C1-MP 09/14/2012 20:48:33 Card Active C1-S04 09/14/2012 20:48:33 Card Active C1-S05 09/14/2012 20:48:33 Card Active C1-S06 09/14/2012 20:48:33 Card Active C1-S07 09/14/2012 20:48:33 Card Active C1-S08 09/14/2012 20:48:33 Card Active C1-S09 09/14/2012 20:48:33 Card Active C1-S10 09/14/2012 20:48:33 Card Active C1-S11 09/14/2012 20:48:33 CNF Start C1-S05 09/14/2012 20:48:33 SYS LAN LinkUp 09/14/2012 20:48:35 PRI Restart C1-S11 09/14/2012 20:48:36 Sync Failure C1-S11 09/14/2012 20:48:54 OAS Start C1-S02 09/14/2012 20:48:58 OAS LINK DOWN C1-S02 09/14/2012 20:49:04 MGI Restart C1-S09 09/14/2012 20:49:06 Sync Recovery C1-S11 09/14/2012 20:49:06 Yellow Alarm C1-S11 09/14/2012 20:49:06 Red Alarm C1-S11 09/14/2012 20:49:08 L2 Connect C1-S11 09/14/2012 20:49:10 MGI NTWK Rec C1-S09 10/17/2012 10:47:09 Card Active C1-S05 10/17/2012 10:48:42 CNF Start C1-S05 10/20/2012 14:47:41 Power On Restart Pwr reset 10/20/2012 14:47:41 Card Active C1-S01 10/20/2012 14:47:41 Card Active C1-S02 10/20/2012 14:47:41 Card Active C1-MP 10/20/2012 14:47:41 Card Active C1-S04 10/20/2012 14:47:41 Card Active C1-S05 10/20/2012 14:47:41 Card Active C1-S06 10/20/2012 14:47:41 Card Active C1-S07 10/20/2012 14:47:41 Card Active C1-S08 10/20/2012 14:47:41 Card Active C1-S09 10/20/2012 14:47:41 Card Active C1-S10 10/20/2012 14:47:41 Card Active C1-S11 10/20/2012 14:47:41 LCP Restart CABINET:1 10/20/2012 14:47:41 SYS LAN LinkUp 10/20/2012 14:47:41 MGI Restart C1-S09 10/20/2012 14:47:41 SYS LAN LinkDown 10/20/2012 14:47:41 SIP INIT SUCCES 10/20/2012 14:47:41 Card Active C1-S01 10/20/2012 14:47:41 Card Active C1-S02 10/20/2012 14:47:41 Card Active C1-MP 10/20/2012 14:47:41 Card Active C1-S04 10/20/2012 14:47:41 Card Active C1-S05 10/20/2012 14:47:41 Card Active C1-S06 10/20/2012 14:47:41 Card Active C1-S07 10/20/2012 14:47:41 Card Active C1-S08 10/20/2012 14:47:41 Card Active C1-S09 10/20/2012 14:47:41 Card Active C1-S10 10/20/2012 14:47:41 Card Active C1-S11 10/20/2012 14:47:41 CNF Start C1-S05 10/20/2012 14:47:41 SYS LAN LinkUp 10/20/2012 14:47:43 PRI Restart C1-S11 10/20/2012 14:47:44 Sync Failure C1-S11 10/20/2012 14:48:02 OAS Start C1-S02 10/20/2012 14:48:06 OAS LINK DOWN C1-S02 10/20/2012 14:48:12 MGI Restart C1-S09 10/20/2012 14:48:17 MGI NTWK Rec C1-S09 10/20/2012 14:48:22 Sync Recovery C1-S11 10/20/2012 14:48:22 Red Alarm C1-S11 10/20/2012 14:48:23 L2 Connect C1-S11 10/30/2012 15:32:33 Power On Restart Pwr reset 10/30/2012 15:32:33 Card Active C1-S01 10/30/2012 15:32:33 Card Active C1-S02 10/30/2012 15:32:33 Card Active C1-MP 10/30/2012 15:32:33 Card Active C1-S04 10/30/2012 15:32:33 Card Active C1-S05 10/30/2012 15:32:33 Card Active C1-S06 10/30/2012 15:32:33 Card Active C1-S07 10/30/2012 15:32:33 Card Active C1-S08 10/30/2012 15:32:33 Card Active C1-S09 10/30/2012 15:32:33 Card Active C1-S10 10/30/2012 15:32:33 Card Active C1-S11 10/30/2012 15:32:33 LCP Restart CABINET:1 10/30/2012 15:32:33 SYS LAN LinkDown 10/30/2012 15:32:33 MGI Restart C1-S09 10/30/2012 15:32:33 SIP INIT SUCCES 10/30/2012 15:32:33 Card Active C1-S01 10/30/2012 15:32:33 Card Active C1-S02 10/30/2012 15:32:33 Card Active C1-MP 10/30/2012 15:32:33 Card Active C1-S04 10/30/2012 15:32:33 Card Active C1-S05 10/30/2012 15:32:33 Card Active C1-S06 10/30/2012 15:32:33 Card Active C1-S07 10/30/2012 15:32:33 Card Active C1-S08 10/30/2012 15:32:33 Card Active C1-S09 10/30/2012 15:32:33 Card Active C1-S10 10/30/2012 15:32:33 Card Active C1-S11 10/30/2012 15:32:33 CNF Start C1-S05 10/30/2012 15:32:33 SYS LAN LinkUp 10/30/2012 15:32:35 PRI Restart C1-S11 10/30/2012 15:32:36 Sync Failure C1-S11 10/30/2012 15:32:54 OAS Start C1-S02 10/30/2012 15:32:58 OAS LINK DOWN C1-S02 10/30/2012 15:33:05 MGI Restart C1-S09 10/30/2012 15:33:08 Sync Recovery C1-S11 10/30/2012 15:33:09 Red Alarm C1-S11 10/30/2012 15:33:09 MGI NTWK Rec C1-S09 10/30/2012 15:33:11 L2 Connect C1-S11 10/31/2012 16:31:17 Card Out C1-S05 11/02/2012 12:21:41 MGI NTWK Error C1-S09 11/02/2012 12:22:36 MGI NTWK Rec C1-S09 11/02/2012 12:22:36 MGI Restart C1-S09 PBX-Pro ALARM Manager Module MMC 852 {Alarm Assignment} • 100 Previous Alarm Events • 09/11/2012 20:48:33 PRI Restart C1-S05 • 09/11/2012 20:48:33 SYS LAN LinkDown • Daily eMail ( default 09:00am ) • 70 Major Alarm Types … [eMail Option: as they occure] • E1, PRI, BRI Restarts • AC Low, Battery Low • CPU Overload, Fan Out Of Order • 40 Minor Alarm Types Pbx-Pro Monitors eMail • Trunk Disconnect, Recovery, Connect • Major Alarms • SLI Card Faulty, Recovery, Card Activate • Minor Alarms • Card Activations, IN, OUT

  21. ALARM Manager Module Customer List Alarm History User Notifications Alarm Dashboard SMS eMail Screen Pop-Up Major / Minor Alarm List View Shows: Date & Time, Description, Cabinet & Slot Alarm History List

  22. PBX-Pro VOIP Router Module Ping Attempt Live Dashboard 0 All OK Ping Router’s Static IP Address User Warning 3 Screen Pop-Up 5 User Notifications SMS eMail Screen Pop-Up Status Block Router Ping Live View [respone time measured]

  23. Future Roadmap • Pastel Integration (Partner Ver10) • VOIP Billing Module • MFC Module Upgrade • WANT MORE ?

  24. Become a “PBX-PRO” before it’s too late ! Thank You

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