Power Cycling

1. Power Cycling Simple Tips to Restore Internet Connectivity

2. Verify the Problem Is it your PC only, or is it all PCs? Check your PC with 2 websites Check another PC for connectivity -or- Ask a co-worker if they can get to the internet

3. Your Equipment A Wireless Router [Some designs will look different] A MODEM

4. What you want to see Lights on the front of the Router A SOLID Link light on the MODEM

5. Power Cycle the Router Remove the power cord directly from the back of the router Leave it removed for 30 seconds Plug the power cord back in Be patient- allow a minute for the router to resume it�s work DO NOT press the reset button. The router will lose all settings.

6. Power Cycle the MODEM Remove the power cord directly from the back of the MODEM Leave it unplugged for 30 seconds Plug it back in Be patient� wait for the LINK or DSL light to become solid [Typically within 60 to 90 seconds]

7. After Power Cycling Check for a SOLID link light on the MODEM If the link light remains flashing, you won�t have internet� it�s time to call the IT Dept. Check again for Internet connectivity

8. Don�t Be Scared!! But don�t do things blindly either! Connectors do have specific places Power Cycling does not harm the equipment You probably won�t get shocked

9. Tips Roughly � of connectivity problems are solved by power cycling the router or MODEM Don�t stack the router & MODEM Don�t cover them� they will get hot Check with others before power cycling � they may lose work Don�t be intimidated to take these steps before calling IT This shouldn�t be a regular thing� never on a weekly or daily basis