1 / 11

The Security Network February 25, 2009

Janelle Miller Director Aviation Security Alaska Airlines / Horizon Air. The Security Network February 25, 2009. Airline Business Model. Service product Economically challenged Highly regulated Competitive Reliant on repeat business Good community partner.

idra
Télécharger la présentation

The Security Network February 25, 2009

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Janelle Miller Director Aviation Security Alaska Airlines / Horizon Air The Security Network February 25, 2009

  2. Airline Business Model • Service product • Economically challenged • Highly regulated • Competitive • Reliant on repeat business • Good community partner

  3. Customer Expectations of the Airline • Low fares • Convenient and reliable flight schedules • Personal control through self service options • Hassle free airport experience • Friendly service • Safety and security assumed

  4. Aviation Security and the Customer Experience • Historical perspective on aviation security • Today’s passenger desires • Minimal time spent in airport • Efficient checkpoint screening process • Screened checked baggage to arrive on same flight • Bad people and bad things kept off of their airplane

  5. Airline Continual Improvement Objectives • Customer satisfaction • Customer empowerment • Most efficient customer check-in processing • Employment of current and future technologies • Control Cost • Higher employee productivity • Lower facility costs • Responsible stewardship • Environmentally friendly • Adequate safety and security measures

  6. Technology and Collaboration • The three-legged stool • Airlines • Airports • Regulators

  7. Airline Technologies • Self-service options • Airport of the Future is now • Ticket scanning • Preferred customer programs • Self bag-check

  8. Airport of the Future

  9. Collaborative Efforts • Stakeholder involvement throughout project planning • Sharing of statistical information and modeling studies • Phased implementation approach to minimize operational impact • Daily briefings at implementation • Continued sharing of future booking information to assist with optimal staffing levels • Ongoing communication and scheduled briefings

  10. High and Low Tech Collaboration • Crewmember self-defense training program • Law enforcement practice sessions • Pilot programs • Coordinated security drills • Shared training program elements • Ongoing facility upgrades

  11. In conclusion • Collaborative infrastructure is in place • Resilient to changes in environment • A common goal • End

More Related