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GLOBAL BUSINESS ETIQUETTE. CORPORATE HUMAN RESOURCES. Etiquette. Oxford English Dictionary : a. The conventional rules of social behaviour. b. The customary behaviour of members of a profession towards each other.
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GLOBAL BUSINESS ETIQUETTE CORPORATE HUMAN RESOURCES
Etiquette Oxford English Dictionary : a. The conventional rules of social behaviour. b. The customary behaviour of members of a profession towards each other. The forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.
Objective • To understand and practice an adequate Business Etiquette Behaviour in any given situation. • To help engrain confidence and ease to work well in the dynamic ‘Global Village’ • To ‘feel- at -ease’ with the expected business behaviour in the current corporate scenario.
Business Etiquette : Areas Covered • High & Low Context • Greeting Etiquette • Dress Etiquette • E-mail / Telephone Etiquettes
High Context Low Context Orientation Group Individual Sensory Involvement High contact, low personal space need Low contact, touch behaviour, high personal space needs Social Messages Implicit : Embedded in social context, personal relationship, personal word or guarantee. Explicit : Written agreement / lawyers. Social context not very important Time Orientation Polychronic: Time is circular. Event proceed at their own pace. Multiple events occur simultaneously Monochronic: One Time only. Time is linear High and Low Context
Greeting the Visitor • Stand up when a visitor enters the room or you are being introduced • Shake hands • For a female client, her prerogative to initiate the handshake • Invite the visitor to sit down, then sit down yourself. • When visitors leave, show them out, to the reception / elevators.
When you are a visitor ! • Don’t be late • In the office, wait for the host to tell you where to sit • Put briefcase / handbag on floor next to you. • Last few words - “Thank you Sir, for your time and attention. Good day” • Send thank you note within 24 hours • If meeting is less than 30 minutes, politely refuse tea, unless it arrives unasked • Politely say No, to an offer for cigarette
The Meeting Room • Keep your feet on the floor • Don’t cross your arms in front of you • Sit straight and don’t slouch • Maintain a high-energy & involvement level • Enter the meeting room decisively • “Elbow on the table, elbows in the air—both of these will get you a very angry stare!”
Attending a meeting • Listen carefully • Come prepared • Be concise and articulate when speaking • Show respect
What about doors? • If you reach the door first, open it, go through it and hold it. • Men, no longer hold doors for women, a lost privilege. • Allow the senior official to reach through doors first. • If someone’s arms are laden, hold the door regardless of seniority or gender.
Business Introduction • Introduce a person at lower level to one at a higher level • Introduce young to old • No ‘Nicknames’ • ‘Titles’ only if they are used or appropriate
Greeting : How To Do It • <Mr./Mrs. Higher on the Business Ladder>, I would like to introduce < Person of lower rank.>. E.g. “Mr. Roy, I would like to introduce Mr. Gupta” • But! The client ALWAYS takes precedence over anyone in your organization.
The Name Game • Offer your name first. • People wince when you mispronounce their names. • Don’t know the correct pronunciation of someone’s name, Ask! • If still in doubt, ask apologetically for the person to repeat it.
The Proper Handshake • Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice from the elbow • Is released after the shake, even if the introduction continues • Includes good eye contact with the other person • Hold your drink in your left hand to avoid a cold, wet handshake
Business Card : How & When to use • Present type side up • Be selective. Don’t give to everyone • Do not offer soiled, damaged, or out-of-date, cards • When a Card is handed to you, read it before keeping the same • Carry for all social occasions • Carry your card in a holder / wallet • Can be used as enclosures in gifts or with flowers
A Good Conversationalist: • Is polite • Is a good listener • Puts others at ease • Can discuss numerous issues • Asks good questions • Never interrupts
A Good Conversationalist: • Graciously accepts a compliment with a simple, “thank you” • Extends a compliment with sincerity • When mingling; • approach groups of three rather than two • learns to open and end conversations with grace • picks up on nonverbal cues when to end a conversation with “It’s been a pleasure talking with you, please excuse me.” or “I’ve enjoyed meeting you, please excuse me.” • never have your drink more than half full so if you are “stuck” you can say “excuse me, I’m going to refill my drink.”
Conversation Topics : Do’s and Don’ts • Look for the common denominator. Everyone has a common bond, use it to help conversation begin • Avoid discussing politics, religion, personal topics and gossip in professional settings • Avoid being negative in any context • If someone compliments you, it’s not necessary to return the compliment. • Safer topics to discuss include:Weather ,News and Current Events,Sports, Books, Movies, Music
Cross-cultural Sensitization and Understanding STRATEGIES FOR INTERNATIONAL BUSINESS SUCCESS
Conservative business attire : (A dark suit; white or light colored shirt.) Suit colors : Dark blue, gray or black Tie with conservative stripes of “soft” designs (blue and red is a good bet if you don't know what's appropriate). The tip of the tie should be till the belt Socks : match color of trousers and not shoes Shoes : Black, dark brown (not blue, tan or gray) Belt : is a must and should be black and leather, that matches with the shoes Do not overload your shirt pocket Men
A bit over dressed Can't go wrong with a jacket and tie College Student Look - Too Casual
Women • Conservative business attire : A dark coat and skirt/trousers or a plain saree / salwar kameez • Coat/trouser colors : Black, gray, dark blue • Shirt colors : white and pastels • Saree/Salwar Kameez : small, delicate motifs that do not distract. Sober, light colors are the preferable ones • Knee length skirt, with stockings • Shoes : closed toed, conservative low heels (max of 2.5 inches) • Socks/hosiery : always wear with skirts or trousers. Preferred color is natural • Minimal jewelry - wedding ring ; one pair of earrings
A bit casual Looking sharp Good for a date, but not professional Great
Don’ts • Ill-fitting clothing. • Inappropriate apparel for the job or occasion.(e.g.wearing jeans for an interview) • Overly accessorizing.(e.g. wearing inappropriate caps etc.) • Improper footwear. • If female - too much make-up, males - too much cologne. • Poor grooming habits (e.g. non usage of deodorant)
