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Explore the transformational journey of British Council in implementing BRM, overcoming challenges, and achieving effective benefits realization. Learn about tools, techniques, and strategies for successful BRM implementation in a global context.
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The BRM Safari British Council Story Barbara Stock (BC) Julia Wall (sigma)
Organisational Context • Major change • 110 countries to operate as 12 regions • UK operational change to reflect changes overseas • SAP implementation To achieve ‘benefits’…
Similarities to other organisations • Global & multi-site • Integrated business processes • Increasingly faster response times expected • Passive travel • using communication tools well - a behavioural as well as a technical challenge
Who are we? - the intrepid travellers • Programme Support Office • Centre of Excellence • Critical friend • From 2003 embedding programme and project management in • investment and change programmes
Setting off with the kit - mid 2005 • Toolkit – templates, guidance • Standards • Risk and issues database • Standardised reporting • Training – Managing Successful Programmes – Prince2 – Management Of Risk - Gateway
Hunting the lesser-spotted benefit • Programmes described benefits in their business cases • so we thought measuring and tracking would quickly follow • but….. it didn’t and gateway reviews and a capability study (P3M3) drew attention to it
Finding the right guide • April 2007 3 staff attended a sigma Public Seminar • May 2007 initial senior management briefing • June - Sept 2007 Overseas & UK PM’s experience • October 2007 engage sigmaconsultant
October 2007 – on the benefits trail with our trusty guide • We knew what we were looking for this time • We planned the route – benefits mapping • Identified friends and foes – the stakeholders • We had our satnav for recording the results - ChangeDirector
Similarities to other organisations • To create a multiplicative effect from central skills • Coach not nanny • Immediate momentum – ongoing sustainability. • Grounded & adaptable approach – ‘senior moments’ • Clear plan & deliverables
2008 – getting into the deep jungle of BRM • Measurement • Baselines • Targets • Reporting • Results • Ownership – the hardest bit of all
Holding our nerve • Embedding the whole process • Coming out in the open • Unexpected movement in all directions – new top level initiative • Different reactions from different people’s understanding of the process
SEP & SET(‘somebody else’s problem’ & ‘somebody else’s timescale’)
Sustainability • Flurry of mapping and aligning the programmes • Measurement lurch • Internal facilitator wobbles! • Managing resources
Where we are now? • All talking the benefits talk • Appointment of the first dedicated in-programme benefits post • The ongoing challenge of measurement and ownership and tracking
Tips for survival • BRM is not a crusade • BRM can speak for itself • Listen and influence • Bottom-up positioning for senior management buy-in • The link back to MSP • Be prepared for the hidden swamps on the way to success
Other benefit hunters in the jungle Avon & Somerset Police Cranfield University CIMA
Questions • We have been • Barbara.Stock@britishcouncil.org • JuliaWall@sigma-uk.com