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PPC Industry Forum, 4 December 2008

PPC Industry Forum, 4 December 2008 . Partial Private Circuits. Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

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PPC Industry Forum, 4 December 2008

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  1. PPC Industry Forum, 4 December 2008

  2. Partial Private Circuits • Disclaimer • BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. • Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. • In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available • BT reserves the right to make changes to the information in this presentation at any time without further notice • Exclusive reliance on the information in this slide pack is at your own risk

  3. Partial Private Circuits • Agenda • Introductions – All • Right First Time (RFT) - Richard Bushell • Review of previous actions – Pauline Cowie/All • Product Development Update – Pauline Cowie • Product In Life Update – Pauline Cowie/All • QoS - Jeneva Hibbert • Billing – Migration to GenIUS Jeneva Hibbert • Communications Jeneva Hibbert • Contract Review Jeneva Hibbert • AOB – All • Meeting Review - Pauline Cowie • Date of next meeting - All

  4. Partial Private Circuits Action Point Review

  5. Partial Private Circuits • Action Point 03/11 (01/03/07) Ongoing • B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate.

  6. Partial Private Circuits • Action Point 06/05 (07/06/07) – Ongoing • Exchange Closure – Review March 09

  7. Partial Private Circuits • Action Point 06/09 (07/06/07) – Ongoing • Firm Offer Confirmation (FOC) Highband Timescales

  8. Partial Private Circuits • Action Point 06/03 (06/12/07) – Closed • Additional Package for 5, 6 or 7 Circuits

  9. Partial Private Circuits • Action Point 06/08 (06/12/07) – Ongoing • ISH Extension Re-Alignment

  10. Partial Private Circuits • Action Point 06/09 (06/12/07) – Ongoing • Out of Hours Repair – Engineering attendance affected by major events i.e. World Cup etc.

  11. Partial Private Circuits • Action Point 03/06 (06/06/08) – Ongoing • PPC Fibre/Copper Availability

  12. Partial Private Circuits • Action Point 08/06 (06/06/08) – Ongoing • Openreach Planning & Delivery Representative’s attendance at Forum

  13. Partial Private Circuits Action Point 01/09 (04/09/08) – Discharged Fibre & New Site Charge

  14. Partial Private Circuits Action Point 02/09 (04/09/08) – Ongoing Pre-Order Surveys

  15. Partial Private Circuits Action Point 03/09 (04/09/08) – Discharged Requirement for 21CN to be added to Product Road Map.

  16. Partial Private Circuits Action Point 04/09 (04/09/08) – Ongoing Netview Reports: 1) ACS reports availability on Netview. 2) Right First Time (RFT) initiatives

  17. Partial Private Circuits Action Point 05/09 (04/09/08) – Ongoing Netview Reports: FOCR process changes needs to be input in changes to PPC Reports.

  18. Partial Private Circuits Action Point 06/09 (04/09/08) – Ongoing Netview Reports: Admin rights to be set up for each PPC customer.

  19. Partial Private Circuits Action Point 07/09 (04/09/08) – Discharged BTW Repair Representative:

  20. Partial Private Circuits Action Point 08/09 (04/09/08) – Discharged Our Networks Website:

  21. Partial Private Circuits Product Development Update

  22. PPC Development Roadmap Q2 Jul – Sep 08 Q1 Apr – Jun 08 21 CN Migration – TDM PPC Fibre & Copper Availability Migration of PPC billing to the Geneva platform PPC Contract Review Commences Rapid Restore – Customer Trial PPC “Quick Win” - Launch Q3 Oct – Dec08 Q4 Jan – Mar 09 Q1 Apr – Jun 09 By 2014 Q3 Oct – Dec 05 Q4 Jan – Mar 06 Q1 Apr-June 06 Q2 July - Sept 06 TBC March 09 January 09 August 08 TBA Launched PPC Geographic Pricing PPC ‘Tungston’ Staged Delivery 21 CN Migration – sub 2mbit/s 155Mbit/s Price Review January 09 September 08 November 08 PPC Priority Repair TBA 8x2Mbit/s Commercial Offering Q4 08/09 TBC PPC Highband FOCR Improvements Removed DES (Diagnostic Alarms) January 09 PPC Shared Infrastructure – 3rd Party December 08 January 09 Rapid Restore - Launch January 09 PPC B End Shift Charges TBC

  23. Partial Private Circuits Product In-Life Update • QoS – Netview Plus • Billing - Migration to GenIUS • Communications & Notifications • Contract Review

  24. Partial Private Circuits • QoS • Launch of PPC reports on External Netview Plus • CP access own reports in ‘real’ time • Existing reports discontinued. • CPs to feedback on Forums reports

  25. Partial Private Circuits

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  29. Partial Private Circuits • Billing • 1 October cut-over to new billing system achieved. • October Geneva bills produced & distributed. • Bedding in problems experienced – to be expected with new system. • November 1st Full Geneva monthly bills produced & Distributed. • December monthly bill production in progress. • No reported major ‘show stopping’ issues with new bills to-date.

  30. Partial Private Circuits • PPC Contract Review • 7 PPC customers collectively submitted issues for discussion, of which 2 of the 7 also submitted issues separately. The 7 customers are collectively know as the group of 7 (G7). • 7th October – Issues consolidation and categorisation meeting held. • 23rd October – Agree to Disagree discussion meeting • 4th November – Minor issues discussion meeting • 26th November – Major issues discussion meeting • Agreement with G7 representatives that a quorum of 3 PPC customers was sufficient to agree and formally close down an issue. • Majority of Minor issues have been agreed. • Next discussion scheduled for 18th December 08 in London.

  31. Partial Private Circuits • Communications: • November: Notification regarding Netview Plus demonstration • 1st December 08 – Notification of launch of PPC QoS Reports on External Netview Plus. • Pricing Notifications: • 27th November – refer out to Openreach price list became effective.

  32. Partial Private Circuits • A.O.B

  33. Partial Private Circuits Forum Review Next Meeting Scheduled 5th March 2009 Venue: TBC

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