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PPC Industry Forum, 06 December 2007

PPC Industry Forum, 06 December 2007. Partial Private Circuits. Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

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PPC Industry Forum, 06 December 2007

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  1. PPC Industry Forum, 06 December 2007

  2. Partial Private Circuits • Disclaimer • BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. • Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. • In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available • BT reserves the right to make changes to the information in this presentation at any time without further notice • Exclusive reliance on the information in this slide pack is at your own risk

  3. Partial Private Circuits • Agenda • Introduction – Pauline Cowie • Review of previous actions – Pauline Cowie/All • PPC Additional Charges - Andrew Sharp (Star) • Product Development Update – Pauline Cowie/All • Product In Life Update – Pauline Cowie/All • QoS • Billing • Communications • AOB – All • Meeting Review – Pauline Cowie • Date of next meeting - All

  4. Partial Private Circuits Action Point Review

  5. Partial Private Circuits Action Point 12/1 (01/12/05) – “BT to investigate the inclusion of eCo Repair in the data quality monitoring on the One Truth Data Base” The development workstack has been re-prioritised and this work has been dropped from Q4 development schedule. Ongoing

  6. Partial Private Circuits • Action Point 03/11 (01/03/07) – B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate. • Action Ongoing

  7. Partial Private Circuits • Action Point 06/05 (07/06/07) – Exchange Closure: • 06/12/07: • Cut off date for new circuits: 90 days prior to exchange closure • How would subsequent circuits be managed: After 90 days subsequent ccts would be priced from new exchange • How will exchange closure impact the Pricing Tool and eCo orders: From 90 days pricing tool will show new exchange and orders on eCo will be priced from the new exchange • What about existing capacity: Where capacity exist on ADM in exchange that capacity will still exist at replacement exchange. • Ongoing

  8. Partial Private Circuits • Action Point 06/ (07/06/07) – Online Pricing Tool: • Chris Munn (Verizon Business) to provide feedback on examples of anomalies identified whilst using the pricing tool. • 06/12/07: Can be discharged as not currently an issue for Verizon • Discharged

  9. Partial Private Circuits • Action Point 06/09 (07/06/07) – Firm Offer Confirmation (FOC): • BT to provide CPs with the next steps to address the Highband planning problems, which affects BT meeting FOC timescales. • BT to continue monitoring FOCR responses and feedback to Industry. • CMC to actively chase OR for the forecast dates. • CMC to amended their procedures to ensure forecast is provided soon as all the required details are available. • CMC to escalate every job that is dependent on OR when the information is due. • CMC to monitor the progress at day 8 and day 21. • Proposed target is to deliver FOCR at day 18 06/12/07: The actual forecast date is day 19-20 for most Highband circuits. Ongoing

  10. Partial Private Circuits • Action Point 06/14 (07/06/07) – Interim Feedback: Industry requests BT provide interim feedback on issues between meetings. BT to ensure published Issues/Action lists are updated when information known and not wait for next forum. Ongoing

  11. Partial Private Circuits • Action Point 18/01 (18/09/07) – Customer Satisfaction: • Industry request a list of the Customer Satisfaction survey question before being surveyed. • Industry requests the details of their Customer Satisfaction Contact, this should also include details of their CRM and other useful BT Contacts. • 06/12/07: • This information is being provided via the account teams. • Ongoing

  12. Partial Private Circuits • Action Point 18/02 (18/09/07) – PPC eCo Rationalisation: • BT to set up workshop with Industry in attendance. Customer Sat rep offers to facilitate. • 06/12/07: • Decision taken to progress via bi-lateral meetings rather than workshop. Plan in place to engage all CPs who currently order via eCO. 4 CPs have been engaged with positive feedback. Completion planned for end December 07. • Ongoing

  13. Partial Private Circuits • Action Point 18/03 (18/09/07) – Statement of Requirement • Industry requests BT considers in the SoR development the ability for Industry to be able to access rest of Industry’s SoR which is not tagged ‘Confidential’ • 06/12/07: • Requirement captured and will be considered for delivery in a future release of the SoR Management Tool. • Discharged

  14. Partial Private Circuits • Action Point 18/04 (18/09/07) – Online Pricing Tool • Industry requests BT organise a workshop to look at developing the pricing tool regarding identification of capacity at Point of Handovers (PoHs). • 06/12/07: Workshop to be arranged for 4th February 2008 • Ongoing

  15. Partial Private Circuits • Action Point 18/05 (18/09/07) – Product Development • BT to provide Verizon with E-Connect papers • BT to remove Enhance Phase 3 from timeline and insert Phase 3 against each of the development, which were originally included in the Phase 3 offer. • 06/12/07: Completed. • Discharged

  16. Partial Private Circuits • Action Point 18/06 (18/09/07) – Communications • Industry requests BT ensures there is co-ordination between the external briefings distributed by MARCOMMS and their publication on the PPC website. • 06/12/07: Plan in place to ensure briefings are published to the PPC website 24hrs after distribution to Industry. • Discharged

  17. Partial Private Circuits • Action Point 18/07 (18/09/07) – Communications • BT requests Industry provides BT with details of whom within their organisation should be invited to the PPC Industry Forum. BT Account Teams to collate. • Ongoing

  18. Partial Private Circuits • Action Point 18/08 (18/09/07) – Excess Construction Charge (ECC) • Industry expressed concern at the increase in ECC charges being raised against PPC new provision and request justification. BT to investigate and feedback. • initial investigation does not show unjustified requirements of ECC as the process remains the same, however, more in-depth investigation and analysis being undertaken. • Ongoing

  19. Partial Private Circuits • Action Point 18/09 (18/09/07) – Existing Fibre • Industry requests BT justifies why ISDN30 fibre which pre-dates 23/12/02 cannot be used to provide new PPCs. • 06/12/07:Restrictions removed from ISDN30 fibre 30 August 07. Where ISDN30 fibre exists to a customer site and spare fibres are available PPC circuits can be provided using the spare fibres at no extra fibre costs. • Discharged

  20. Partial Private Circuits • Action Point 18/10 (18/09/07) – Narrowband FOCR • Industry expressed concerns that some CPs were not receiving FOCR at day 5 in respect of Narrowband circuits. BT agrees to re-brief CMCs. • 06/12/07: • CMCs informed FOCR is a requirement for Narrowband circuits. • Ongoing

  21. Partial Private Circuits Product Development Update

  22. PPC STM4 Indicative Pricing Product launched E-Connect Product Trial PPC RPC to PPC Managed Conversion Process Launched ISH Extension Prices Migration of PPC billing to the Geneva platform 21 CN Migration – TDM Q1 Apr - Jun 07 Q2 Jul - Sep 07 Q3 Oct - Dec 07 Q4 Jan - Mar 07 2008-2009 2011 Q3 Oct – Dec 05 Q4 Jan – Mar 06 Q1 Apr-June 06 Q2 July - Sept 06 6th September 07 22nd January 08 1st April 07 9th October 07 TBA 1st April 08 PPC Annual Price Control PPC Spare Capacity Charging Removed PPC B End Shift Charges 21 CN Migration – sub 2mbit/s PPC 4x2Mbit/sPackage Launch 22nd January 08 1st April 07 19th October 07 E-Connect Product Launch TBA April 08 TBC PPC Pricing Tool – Phase 2 PPC Contract Review January 08 TBC PPC ‘Tungston’ Product Launch Completion December 07 PPC Equipment Cancellation Charges April 08 TBC 1st April 07 PPC Handover Requirements 155Mbit/s Price Review March 08 TBC December 07 Q1 08 TBC Reduction in PPC Lead Times Q2 08 TBC PPC Priority Repair Q2 08 TBC PPC Geographic Pricing Q2 08 TBC • Partial Private Circuits – Development Road Map Version 07/11/07e

  23. PPC SoR Details

  24. Other PPC Requests In addition to the SoRs detailed in previous slide I have received a further 2 requests not formally submitted as SoRs A delay in the start date for one of these requests has been agreed with the originator due to resource constraints. When work commences this development will be added to the roadmap.

  25. Partial Private Circuits Product In-Life Update • QoS • Billing • Communications

  26. QoS Performance - Reporting Update • Q3 Aggregated Report published on website • Q3 CP reports distributed • Retail Comparison available on CDD, CRD and Repair • PPC/Retail Comparison Q3 • CDD Retail 95.93% PPC 97.19% • Repair Retail 83.08% PPC 88.08% QoS

  27. QoS

  28. QoS

  29. QoS • QoS Performance – Q3 - Highlights • Circuit CDD performance remains high at 97.19% almost in line with last quarter's performance of 97.47%. • (CPs) CDD performance at 97.19% continues to compare favourably with Retail CDD performance of 95.93%. • Demand rose from 4086 circuit orders to 4515 this quarter. • Retail performance (83.08%) continues to track lower than PPC repair performance (88.08%) • The average out of hours continues to be below 5 hours at 2.79 hours against 3.57 hours in the last quarter.

  30. QoS • QoS Performance – Q4 - Lowlights • The percentage of orders exceeding FOCR targets increased slightly this quarter: • The FOCR success performance is lower this quarter at 75.97% against 77.66% in the last quarter. • The weather related issues continue to impact on BT' s resources and ability to deal with the provision and repair this quarter, which in turn affected FOCR performances. • As forecast in last quarter's report repair performance declined slightly from 89.19% in the last quarter to 88.08%. • The number of faults dealt with by BT increased from 7712 in the last quarter to 8977 in this quarter. This is against an increase in the PPC circuit population from 80332 in the last quarter to 82255 in this quarter. • The dip in performance was anticipated, due to the serious adverse weather conditions experienced in various parts of the UK. • More than a third of new installation faults are still down to Communication Providers. • BT suffered serious network incidents, which affected the PPC product during this quarter. However, the new serious concerns are down to criminal damage and theft of BT cables. Theft of cables are due to the sharp increase in the price of precious metals. BT is working on various initiatives to secure it's network. • New install faults rose from 308 in the last quarter to 313 faults in this quarter.

  31. Billing

  32. PPC Monthly Billing • 30/11/07 - Cut off date for notification of Monthly Billing requirement for 1 Jan 08. • Monthly Billing to commence on PCNBS wef 1 Jan 08 • With launch of Monthly Billing payment terms reverted to 30 days for all, including those CPs who choose to remain on Quarterly Billing • 7 Communications Providers opted for Monthly Billing

  33. PPC Migration to GenIUS • Test environment still experiencing problems • Test bills will now not be available for distribution to CPs involved in the testing until end of December 07. • CPs will be given approx 5 weeks to review and align test bills to their internal systems. • BT requires CPs sign off by 8th Feb 08 • Go live still programmed to commence 1 April 07, however, this is subject to agreement.

  34. Partial Private Circuits • Communications • No reported website outages: • 045/07 – PPC Monthly Billing Option -26/09/07 • 046/07 – Online Pricing Tool Enhancements – Launches - 01/10/07 • 047/07 – PPC Managed Conversion – 09/10/07 • Billing Migration update – by email 16/11/07 & 21/11/07 • Pricing Notifications • ACCN819: PPC Point of Handover • ACCN822 – 824: Price Control Review • ACCN827 – 831: Excess Construction Charges.

  35. Partial Private Circuits • Forum Review

  36. Partial Private Circuits A.O.B Next Meeting Scheduled 6th March 2008 BTC, Business Showcase

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