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Learn about the business needs, value proposition, features, benefits, and application targets of the Polycom SoundPoint IP 560 desktop phone, ensuring a futureproof investment in VoIP endpoints. Discover how this phone can eliminate network bottlenecks and deliver the best calling experience for a wide range of professionals. Gain insights from a success story showcasing enhanced productivity and customer service.
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SoundPoint IP 560 Customer Presentation December, 2007
Table of Contents • Business Needs for SoundPoint IP 560 • Product Value Proposition • Features and Benefits • Application Targets • Interoperability • Product Family Positioning • Success Story
Business Needs for SoundPoint IP 560 • GigE adoption is accelerating on the network edge • GigE is widely adopted in larger enterprises today • GigE will become dominant in SMBs in the next 2-3 yrs • VoIP endpoints must support GigE to eliminate the network bottleneck between the edge switch and the PC • HD Voice is becoming the new standard for business telephony • Organizations need to futureproof their VoIP endpoints • Today’s phones are expected to work on GigE & wideband audio networks tomorrow • Non-GigE & narrowband phones bought now will be outdated well before depreciation
SoundPoint IP 560 Value Proposition • What is SoundPoint IP 560? • A futureproof desktop phone that combines: • Open, standards-based SIP • Gigabit Ethernet • Unrivaled Polycom HD Voice experience • Value proposition • The SoundPoint IP 560 is the ideal futureproof solution for enterprises requiring the best calling experience and are either deploying or considering deploying productivity-enhancing applications enabled by a high-bandwidth GigE network infrastructure.
Benefits • Top benefits • Futureproofs investment in VoIP endpoints • Eliminates network bottlenecks • Delivers the best calling experience • Eases provisioning and management
Key Features • 4 lines with GigE support • Polycom HD Voice for all audio paths • Full-duplex speakerphone • Handset • Headset port • Backlit grayscale 320 x 160 pixel LCD • Adjustable backlighting • Support for Asian characters • Built-in IEEE 802.3af PoE support • XHTML micro browser
Basic Place/answer/end a call Redial Speed dial Call hold Transfer Forward 3-way local conferencing Distinctive call treatment Do-not-disturb Call lists (missed, placed, received) Local contact directory Advanced Shared call / bridged line appearance Flexible line appearance Multiple keys per line Presence / text messaging / buddy lists Busy lamp field (BLF) More Features
Application Targets • Office workers that conduct a medium-to-high volume of calls and require advanced features • Managers • Professionals • Lawyers • Doctors • Architects • Engineers • S/W developers
Application / Feature Server Partners (Hosted VoIP) T Systems IP PBX Partners (Premised-Based VoIP) Open Source Unrivaled Certified Interoperability
Positioning Matrix For SoundPoint IP Family ENTRY-LEVEL MID-RANGE PERFORMANCE ATTENDANT CONFERENCE FEATURE SET VERY HEAVY Attendant Console Based on IP 601 / 650 Attendant’s desk HEAVY SP IP 650 SP IP 560 Exec’s office MEDIUM SP IP 550 Manager’s / professional’s office SP IP 501 Manager’s / professional’s office Office LIGHT SP IP 320 SP IP 301 SP IP 330 SP IP 430 SS IP 4000 CALL TRAFFIC* Cubicle Call center Cubicle Call center Common areas Dorm room / hospital Wall-mounted deployment Small-to-medium-sized conf. rooms
Case Study • Customer: Manatron, Inc • Industry: Software Applications Development • Call Control Platform: Interactive Intelligence • The Need: Geographically distributed software developers need high-bandwidth network to move large amounts of data while communicating in best possible voice quality and clarity • The Solution: Polycom SoundPoint IP 560 • The Results: • Enhanced workforce productivity • Faster services to customers • Why Polycom • “We chose Polycom SoundPoint IP 560 because it was the best SIP phone with universal interoperability, GigE support, and the amazing Polycom HD Voice.” - Mat Greener, Senior Director of IT, Manatron, Inc.