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Communication and Social Styles

Communication and Social Styles. Improving communication with colleagues and clients. Why is good communication important?. SENDING. RECEIVING. AND. MES S AGES. Sender Sends Message Verbal Communication Non-verbal Communication Appropriate Responses to Questions Active Listening.

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Communication and Social Styles

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  1. Communication and Social Styles Improving communication with colleagues and clients

  2. Why is good communication important?

  3. SENDING RECEIVING AND MESSAGES • Sender • Sends Message • Verbal Communication • Non-verbal Communication • Appropriate Responses to Questions • Active Listening • Receiver • Interprets Message • Evaluates Body Language • Asks Questions to Clarify • Mirrors Back the Thought • Active Listening

  4. Elements of Active Communication

  5. Percentage of meaning from each?

  6. Listening Behaviors Good Behaviors Attentive Make Eye Contact Ask Questions for Clarification Bad Behaviors Inattentive Disrespectful Using Phone/Computer

  7. Negative Body Language

  8. What Is YOUR Social Style? Friendly? Fierce?

  9. COMMUNICATION STYLES

  10. Driving Style Highly Assertive Focuses on Facts and Data Action Oriented

  11. Expressive Style Highly Assertive and Action Oriented Energetic; Focuses on People Highly Flexible/Spontaneous

  12. Amiable Style Thinks Carefully Before Acting Develops Cooperative Relationships Prefers Reasonable, Well-paced Job Demands

  13. Analytical Style Thinks Carefully Before Acting Emotively Controlled Not Highly Assertive

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