QS 702

1. QS 702 Phase II: Encouraging the Integration of Technology Into Higher Education

2. Overview • Team Process and Course Outcomes • The Team • Objectives • Continuous Improvement Model & Metrics • Elements of Course Grand FACR • Project Outcomes • Problem Statement • Project Flow • Solution Strategy • Conclusions • Why culture change is needed • What elements are necessary • How change can be implemented • SIPOC/PDCA • OPCP

3. QS 702 Phase II: Encouraging the Integration of Technology Into Higher Education Team Process and Course Outcomes

4. The Team • Bill Bailey • Sally Click • Pat Hanley • Nicole Radziwill • Kevin Van Dewark

5. Objectives • Complete 6 toolkit assignments, presenting findings and recommendations as phase reports, satisfying the problem statement identified by the team; Develop a team portfolio addressing the main elements of the LSSQTT tools pertaining to quality culture as it relates to the problem, building on previous work by the team members wherever possible. • Review literature on the social context of technology and historical drivers for new technology adoption. • Review literature pertaining to the forces, drivers and challenges which act on higher education, now and in the future, to understand why culture change is necessary and what benefits could arise from changes in the culture. • Identify cultural factors that will play a critical role in assimilating new technological approaches in higher education. Understand what factors are required for an organization such as an institute of higher education to achieve those benefits through culture change. • Develop recommendations to effect the culture changes which will leverage technology to make higher education more effective.

6. Continuous Improvement Change Management Process • Applied consistent, focused leadership with team members rotating each week • Used PDCA Process to encourage change management • Focused on identifying stakeholders and their needs • Regular cycles of assessment and improvement • Emphasized cross functional work, and breaking down barriers within the organization • Used data based decision making, using data for continuous improvement and benchmarking

7. Metrics: Continuous Improvement A concerted focus on continuous improvement enabled the team to improve in all categories over the course timeframe.

8. Selected Elements: Grand FACR • Based on tool 7 and 8 content applied to objective 1, it was found that leadership processes must be clearly identified for a team to be able to function effectively. • Based on Startup and Tool 7 content applied to Objective 2, the team found that a literature review could be targeted to various aspects of the problem statement each week, guided by the content of the toolkits. • As a result of the outcomes for Tools 8 and 9, and the Phase I process, the team was able to transition from a brainstorming approach to a routine, problem-solving approach as facilitated by the 8D and other tools in the second segment of this course. • Tools 7 through 9 were helpful in support of achieving Objective 4; the most important factor in changing an organization is buy-in from top leaders.

9. QS 702 Phase II: Encouraging the Integration of Technology Into Higher Education Project Outcomes

10. Problem Statement • Determine why culture change is necessary to encourage the adoption and integration of instructional technologies by faculty members, and what specific actions can be taken to create motion towards this culture change. • The results of this study will provide an empirically justifiable method for educational organizations to assess and promote the culture change required to achieve the benefits, and evaluate whether those benefits are realized.

11. Social context of technology and historical drivers for new technology adoption (Nicole) Challenges, forces, and drivers acting upon higher education (Bill, Sally) Model for the culture changes which will leverage technology (Kevin, Pat) Establish factors that necessitate cultural change (WHY) Establish desired cultural factors (WHAT) Propose an approach to cultural change (HOW) Project Flow

12. Solution Strategy

13. Conclusions from literature review answer why culture change needed • Funding, competition, accountability and access are the key challenges facing higher education today • A collaborative environment, formation of social networks, and institutional support are all required to increase technology adoption • Fear that the technology will become obsolete soon or will not be compatible, lack of professional development opportunities, lack of sustained curriculum development support, and extra time needed for both preparation and instruction all inhibit adoption of technology • All of these aspects require shifts in culture

14. Conclusions from 8D answer what is needed • The 8D findings suggest that students whose careers will lead them back into academia should be educated in teaming methods early in their educations, since the need for strong leadership in technology integration is driven by the highly insulated nature of the academic work environment. • The proposed solution for this problem and a plan for its implementation was presented as a SIPOC (Suppliers, Inputs, Processes, Outputs, Customers, Requirements) Diagram. • Review of the literature, application of LSSQTT, and the first steps of 8-D confirmed the relevance and importance of the topic. The team has identified and defined a significant, relevant problem.

15. Conclusions from FMEA answer what is needed • Develop training programs for faculty • Develop controls to assure that learning objectives are met • Enforce curriculum development standards • Institute advisory committees to assure relevance of developed faculty skillsets • Provide faculty access to technical and change management support

16. SIPOC Model answers how change can be implemented PDCA model also found to be useful for change management; SIPOC process can be implemented in the context of a PDCA process.

17. OPCP applies continuous improvement aspects to the model