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IS ANYBODY LISTENING?

IS ANYBODY LISTENING?. What is listening?. Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”. HABITS OF THE WORST LISTENERS. Call the subject uninteresting

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IS ANYBODY LISTENING?

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  1. IS ANYBODY LISTENING?

  2. What is listening? • Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”

  3. HABITS OF THE WORST LISTENERS • Call the subject uninteresting • Criticize the speaker’s delivery • Get overstimulated • Listen only for facts • Take no notes or note everything

  4. WORST HABITS, CONTINUED • Fake attention • Get distracted • Avoid difficult listening material • Let emotions block the message • Waste the time-thought advantage

  5. TIME-THOUGHT ADVANTAGE • We listen badly because we are able to think so fast--750 words/min. versus speeches given at 175 words/min. Our minds wander. Use the time advantage to • 1. Try to guess the speaker’s next point. • 2. Identify the supporting evidence supplied. • 3. Engage in a mental recap approx. every 4 minutes to reinforce learning/memory.

  6. HABITS OF THEBEST LISTENERS • Search, sift, sort, and store information • Concentrate on the message being delivered • Get the main ideas • Pay attention to the speaker • Obtain the principles and ideas and write them down.

  7. BEST HABITS, CONTINUED • Recognize and control emotions • Exercise their listening muscles. • Eliminate distractions • Take advantage of the time-thought differential

  8. A MODEL FOR LISTENING • HURIER BEHAVIORAL MODEL (Brownell, 1985, 1986) • Hearing--focusing on and attending to the message • Understanding--obtaining the literal message meaning • Remembering--recalling the message for future action

  9. HURIER MODEL, CON’T. • Interpreting--expressing sensitivity to contextual and nonverbal message aspects • Evaluating--logic applied to the assessment of the message value • Responding--choosing an appropriate response to what is heard

  10. A FINAL THOUGHT • “The principle of listening, someone has said, is to develop a big ear rather than a big mouth.”--Howard G. and Jeanne Hendricks

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