Cox

1. Cox

2. Cox As the third-largest cable provider in the nation, Cox is noted for its high-capacity, reliable broad band delivery network as the company’s ability to provide superior customer service. For Cox, it’s not about being the biggest; it’s about being the best. With more than 6 million customers, over 22,000 employees and a firm commitment to education, the Cox team is widely regarded as the best in the cable industry, Cox received highest honors in J.D. Power and Associates’ residential phone ranking highest overall in customer satisfaction in the Western region, highest in Cox Business Services, and highest in high speed internet customer satisfaction. Cox Communications in Cochise County lives and breathes the Cox vision of being the “most trusted provider” of telecommunications and entertainment in the country. Whether it is delivering a world-class video, phone and broadband network, or providing volunteers and resources to help enhance the Sierra Vista community, Cox is a model corporate citizen. Our vision to be reliable, simple and consistent as a business enables our efforts to make Sierra Vista a great place to live and work a reality. Cox is also widely known for our treatment and nurturing of employees. Cox gas produced and lives by an “Employee Bill of Rights” which spells out the standards on how we treat employees; this standard is the envy of our industry. In addition to this we’ve developed several employee retention and engagement programs that include the following: • bRight Idea — An employee empowerment program to promote innovation by encouraging every employee to submit ideas that may have a positive impact on the business.

3. Telework — A program that encourages qualified customers service employees to work from home increasing employee morale — resulting in improved customer satisfaction and sparing the twice daily commute to and from the office. • Homestart — A program that provides qualified field service techs the opportunity to begin and end their work days from home which has resulted in improved customer satisfaction, created a positive community impact in terms of pollution reduction and response time to meet customers’ needs. • Employee Engagement Survey — A program to measure employee engagement in several areas, including learning and development, having a voice in the improvement of the business, employee engagement in several areas, including learning and development, having a voice in the improvement of the business, employee recognition and fulfillment of the various “right” outline in the Employee Bill of Rights. Cox I Cochise County is a very streamline organization with only 45 employees. However, from this relatively small employment base, we serve on more than 9 Civics Boards and in excess of 45 Community Committees in the cities we serve. Additionally, in 2008 we provided solely by the Cox employees. These fund allocations are designated by the employees. This money is to help our non-profit community make a real difference. At Cox in Cochise County, we believe if we don’t volunteer our time and resources, our community will suffer — and that’s all the return on investment we need. Cox’s commitment to our community this year involves a multi-million dollar investment in the infrastructure, stay tuned!

4. We at Cox also believe in giving back to our community by utilizing local resources whenever possible. We work with local contractors, auto dealers, cellular service and office suppliers in supporting and maintaining our local economy growth. Of course, when all is said and done, actions speak louder than words. Please review the enclosed photos and newspaper articles which we believe truly demonstrate the continuous Cox Community involvement.