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Chapter 15

Chapter 15. Written Communications. Composing Correspondence. Correspondence reflects standards of the medical office Writing tips Should achieve purpose the author intended Follow style/format determined by your provider/employer Organize key points Establish tone of voice

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Chapter 15

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  1. Chapter 15 Written Communications

  2. Composing Correspondence • Correspondence reflects standards of the medical office • Writing tips • Should achieve purpose the author intended • Follow style/format determined by your provider/employer • Organize key points • Establish tone of voice • Use language reader will understand • Sentences should be short and contain one thought

  3. Composing Correspondence • Spelling • Must be accurate • Many words not formatted into computer • Commonly misspelled words • Proofreading

  4. Component Parts of a Business Letter • Date line • Inside address • Salutation • Subject line

  5. Component Parts of a Business Letter • Body of letter • Complimentary closing • Keyed signature • Reference initials • Enclosure notations

  6. Component Parts of a Business Letter • Copy notation • Postscripts • Continuation page heading

  7. Letter Styles • Create a portfolio or database of frequently used form letters • Form letter inclusions • Full block • Modified block • Simplified

  8. Supplies for Written Communication • Letterhead • Second sheets • Printing multiple page business letters

  9. Supplies for Written Communication • Envelopes • General standard for addressing envelopes • Types of envelopes • Mail merge

  10. Other Types of Correspondence • Memoranda • Meeting agendas • Meeting minutes

  11. Processing Incomingand Outgoing Mail • Incoming mail and shipments • Outgoing mail and shipments • Postal classes

  12. Processing Incomingand Outgoing Mail • Formats for efficient processing • Zip + 4 • Abbreviations • International mail • Legal and ethical issues

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