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Internet Access to Data: Past, Present, and Future Challenges and Solutions

This report examines the evolution of Internet Access to Data (IAD), highlighting key developments and ongoing challenges. While IAD availability has improved to 99%, system performance issues persist due to aging infrastructure and increased demand, with a significant rise in unique user accounts since 2004. A dedicated technical team is actively working to resolve issues, and engagement with the Shipper community is ongoing. Next steps include workshops, account reconciliation, and efforts to enhance reliability through robust long-term solutions.

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Internet Access to Data: Past, Present, and Future Challenges and Solutions

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  1. Internet Access to Data Past Present Future

  2. Internet Access to Data - The Headlines - • Service is not as xoserve would like it be • A high priority to xoserve • The desire to use IAD has significantly increased • Some problems fixed ~ Others remain

  3. Internet Access to Data - The Headlines - • Improved IAD availability ~ Currently 99% • System performance is slow • Aged system • Time to review IAD

  4. Internet Access to Data- A growing population - • Since 2004 the volume of User Accounts has grown by 137%, as depicted below;

  5. Internet Access to Data- Usage Levels - • Circa 1.2k unique User Accounts logged on daily • Daily IAD ‘hits’ range from 50-75k

  6. Internet Access to Data- ‘Hits’ -

  7. Internet Access to Data- It’s high profile - • A dedicated technical team working hard to investigate and resolve IAD issues • ‘Hot spot’ reporting into the xoserve Executive Team • Thrice weekly meetings with our service provider • Escalated to management team of our service provider

  8. Internet Access to Data- Next steps - • Shipper/xoserve workshop on 3rd July 2007 • Ongoing dialogue with Shipper community • Controlled reduction in new User Account request’s • Reconciliation of existing User Accounts • Undertake work to increase reliability via longer term robust solutions

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