1. Services Offered by LIRB

2. Outline For PLRB/LIRB Presentation I. What Services Does LIRB Provide? A. Coverage Analysis and Form Review B. Education & Training C. Claims Consulting Services II. Our Web Sites: www.plrb.org and www.lirb.org  A. Legal Updates(PLRB & LIRB) B. Breaking Industry News C. Coverage Question of the Week D. Mold Monitor(PLRB & LIRB) E. Distance Learning - LIRB G. Claimspages: service provider directory (PLRB & LIRB) H. Search: our coverage database (PLRB & LIRB)  III. How To Use LIRB Search

3. LIRB Services • How to reach us? • All PLRB / LIRB staff may be reached by: • contacting LIRB through our Web sites at www.lirb.org • 2. calling our toll-free main phone number: • 888-711-5472 (LIRB) • 3. contacting PLRB/LIRB via e-mail at lawline@lirb.org • 4. faxing us at 630-724-2260 (PLRB and LIRB)

4. PLRB/LIRB Web Contact

5. Click on “Contact” • Scroll to any Staff name • Click on the name of any • staff person for contact info.

6. PLRB/LIRB SearchWhat’s in the Databaseand how to find answers

7. PLRB/LIRB – “Explore Database”

8. LIRB

9. LIRB

10. Contents of Search The more than 30,000 documents in LIRB Search include: Policy Annotations Statute Annotations Case Law Reviews Educational Materials Coverage Questions and Answers

11. Contents of Search • Policy Annotations • Homeowners Section II (PLRB/LIRB) • CGL (LIRB) • Personal Auto (LIRB) • Garage (LIRB) • Rental Car (LIRB) • Underinsured Motorist (LIRB)

12. Contents of Search • Statute Annotations • Adjuster Licensing • Suit Limitations • State Specific Pubs. • Diminished Value • Residency Compendium • Plus more!

13. LIRB CGL Annotation

14. How to Search: • Contents of Search • Quick Search • Subject, Text & State Search • Case Law Search • Statutes & Regs Search • Viewing Search Results • Copying and Pasting Information into e-mail, letters, etc. PLRB/LIRB Search Training

15. Quick Search What is a Quick Search? • searches for documents that have the same search term(s) in both text and subject fields • search results are displayed in order documents appear in the database

16. How to Quick Search1. click on “Coverage Research”2. click on “Quick Search”3. type in term(s), then hit “Search”

17. Subject, Text, & State Search What is a Subject, Text, & State Search? • Allows user to fine tune results to fact specific coverage needs • Common policy language is generally put in Subject filed while factual term(s) are often put in Text field • Terms need not be typed in all 3 fields • Leave State field blank to pull up useful info in Annotations

18. How to Subject, Text, State Search1. click on “Coverage Research”2. click on “Subject, State & Text”3. type in term(s) in 1 -3 fields, then hit “Search”

19. Viewing Search Results - click “Prev Match” to see prior term in doc - click “Next Match” to see next term in doc

20. There Are 2 Options to View Search Results:1. Split-Screen-shows portion of document & list of search results(see previous slide)2. Full-Screen -shows 1document only, w/o list of search results(depicted here)

21. Pasting Search Material Into Another Document 1. left click & drag mouse over desired portion of document to highlight it 2. click “Edit” and then click “Copy” in drop down box 3. “Paste” in desired word processing document

22. Hypothetical - A • Ohio – An insured’s assault convictions have been raised as a defense to coverage • Would the Homeowners"Expected or intended" exclusion apply?

23. Hypothetical - A www.plrb.org

24. Hypothetical – AText and Subject search

25. Hypothetical – B “Advanced Search” with Text and Subject search

26. Hypothetical - B • Insured had an auto accident while driving a company car in Louisiana. • Can you determine if the “regular use” exclusion will apply in this state? Let’s try it!

27. “Advanced Search” Results

28. Submit Your Coverage Question at our Website • Click on “Coverage Research” • Click on “Ask LIRB” • Have password ready • New passwords can be obtained • at above “Passwords” button

29. Hypothetical - C • Ohio – A claim for “economic” loss has been directed against an insured contractor as a result of breach of contract allegations. No other “property damage” was presented. • Is there a potential for coverage under a CGL policy for this sole allegation?

30. Hypothetical - C www.lirb.org

31. Hypothetical – CText and Subject search

32. Hypothetical – C “Advanced Search” with Text and Subject search

33. Hypothetical – C “Advanced Search” with Text and Subject search

34. Hypothetical – C “Advanced Search” with Text and Subject search

35. Hypothetical – C “Advanced Search” with Text and Subject search

36. Submit Coverage Questions • Case Law • Coverage Questions • e-mail (web site form) • 800 956 – LIRB (anytimemachine) • 888 711 – 7572 (business hours live) • 630 724 – 2260 (fax)

37. Now simply fill out your coverage information and click “Submit” button on the bottom

39. Education – Distance Learning Modules

40. LIRB Education • Conferences • Symposiums • Conference Docs

41. Education • Conferences • 2000 plus • 100 classes • expo • no reg. fee Annual Loss Mangers Conference and Expo

42. Education • Conferences • Symposiums • RegionalNew • No registration fee • CE credits

43. Net Training • Bureau Visits • Teleconference • WebEx • E-mail link • High speed connection • Speaker phone • Train the trainer

44. We at LIRBThank you! We’re pleased to be to working with you.