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A Case Study: Custom dtSearch® I mplementation for Otis Elevator

A Case Study: Custom dtSearch® I mplementation for Otis Elevator

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A Case Study: Custom dtSearch® I mplementation for Otis Elevator

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  1. A Case Study: Custom dtSearch® Implementation for Otis Elevator

  2. The Customer: Otis Elevator Worldwide Leader In Elevator And Escalator Manufacturing And Service • 200 countries • 2 million elevators and escalators in service • 62,000 employees • 300,000 documents distributed and continuously updated © 2007 Contegra Systems, Inc.

  3. Business Objectives • Enable field service engineers and customer service personnel to quickly retrieve relevant information from spare parts leaflets, technical repair bulletins, and newsletters • Reduce time to solve service problems • Increase customer satisfaction • Reinforce company brand © 2007 Contegra Systems, Inc.

  4. The Problem • Outgrown legacy application • Difficulty adding and updating document collection • Unintuitive user interface • Ineffective search function • Need to migrate content from legacy application • No out-of-the-box solution met requirements © 2007 Contegra Systems, Inc.

  5. The Challenge • Design a web site with intuitive search and navigation • Minimal demands on client’s IT department • Get to market in 90-120 days © 2007 Contegra Systems, Inc.

  6. Why The Custom Search Solution Works • Designed from bottom up to address the specific needs of its constituents instead of forcing an off-the-shelf interface • Focusing on the features the end user needs to be successful • Select best software components to meet requirements • Only pay for software components that you need © 2007 Contegra Systems, Inc.

  7. How Feature Driven Development Works • Step 1 – Develop Feature List • Step 2 – Wireframe The Web Site • Step 3 – Graphic Design • Step 4 – Select Software Components • Step 5 – Develop Data Model • Step 6 – Build • Step 7 – Test • Step 8 – Launch © 2007 Contegra Systems, Inc.

  8. Why dtSearch Is A Winning Solution • Very extensible .NET API • Highly reliable and scalable • Proven record of excellent support (10+ years) • Priced right © 2007 Contegra Systems, Inc.

  9. Net Gain • Greatly reduce time and stress finding relevant information • On time • On budget • Internal staff receives recognition © 2007 Contegra Systems, Inc.

  10. Why Contegra Systems • Specializing in search and navigation • 15+ years of project management experience • Viewed as extension of client’s business and technical team • Strong list of references © 2007 Contegra Systems, Inc.