1. Fiduciary

2. Video

3. Fiduciary Structure Managing Executive Marcel de Klerk Executive Assistant Mac Mokoena Manager (Business Performance & Product Development) National Manager (Wills Services) Head Consulting (Pensions, New Business& Health Care) Regional Manager (Trust Services) Head Asset Consulting Head Administration Head Actuarial Regional Manager (Coastal Region) Regional Manager (Inland Region) Absa Trust Employee Benefits Amanda Mostert Andre Bezuidenhout Cobus Strydom Johan Swanepoel Derek Mabin Johan Gouws Riaan Botha Vanya Terblanche Dawie Buys COO Human Resources Finance/CFO EB Advisory (Retailisation) Neels Boshoff Mpho Pholokgolo Galeboe Modisapodi Jacques Erasmus

4. Absa Trust – Customer Value Proposition Absa Trust Limited is a registered Trust Company and provides a comprehensive range of fiduciary products and services to facilitate the creation and management of wealth for customers and their families. The company’s core business is the offering of Estate and Trust Administration Services. The inflow of assets under management are being acquired through the offering of the following fiduciary products and services:

5. Absa Trust – Customer Value Proposition Estate Planning • Estate Administration Services • Wills Services Trust Administration and related services Absa Trust’s Estate Planning Specialists construct and implement plans to minimise estate duty and income tax while maximizing asset values. Absa Trust’s expertise in these matters is utilised in full to provide clients with peace of mind in the knowledge that their affairs are in professional hands. Distribution are being enabled to offer these services to their customers through knowledge transfer. Absa Trust drafts Wills which, in most cases, include the nomination of Absa Trust as executor of the estate. The service includes the safekeeping of the Will and periodic reviews. The Will as product is the main business driver that will ultimately result into assets under administration. Wills Services only contributes 7.2% of revenue YTD. The service includes the complete administration of each client’s estate in accordance with the instructions stated in the Will. While the majority of estates are for clients who nominated Absa Trust as executor in their Wills, the company also administers Dative or Agency estates. This source of business is of critical importance to the company due to the fact that it results into direct income for estates business. Estate administration service is the main contributor of revenue that equates to 52.1% YTD Absa Trust offers clients a comprehensive range of trustee functions. There are several types of trusts, including Testamentary, Inter Vivos / living, Employee benefit Trusts / Beneficiary Funds, Third-party, Medical and Life Policy trusts as well as Agencies and Curatorship's. Trust Services contributes 37.8% to revenue YTD.

6. Key Competencies High Net Worth Customer Value Proposition Target Market Delivery Channels Strategic Partnership

7. Key Competencies Retail Customer Value Proposition Target Market Delivery Channels Strategic Partnership

8. Employee Benefits

9. Video

10. Services The EB Offering Administration Trustee advisory (EB Consulting) Contribution collection Consulting and Advisory Investment mandates Investment administration Maintenance of member records Asset consulting / management Payments of member benefits Health care consulting Annual Financial Statements EB member advisory channel Pension Payroll Disability Secretarial and legal Actuarial and regulatory returns

11. Customers The EB Offering Individuals Companies Institutions

12. Channels The EB Offering Consultants (EB, asset, health) Advisors (retailisation)

13. Absa Trust Strategic intent for 2013: Themes and Focus Areas Increase and protect our income To focus on the growing of new business, to optimise distribution capacity, to increase profitability and excel on execution: • Implementation of the AFS Non-Advise model • Ensure AFS & Trust Distribution and support the Absa Trust business objectives • Embed new distribution channels – Home loans and Business Bank via Keystone) • New approach to Agency Estates • Prevent income leakages / review fees • Develop alternative distribution channels - internet Optimise business efficiencies, reduce costs and limit losses To continuously improve our business efficiencies and controls: • Deep dive initiatives and implementation thereof • Wills end to end process / further automation • LEAN optimisation with Estate Services • RCA embedment • MI & Productivity

14. Absa Trust Strategic intent for 2013: Themes and Focus Areas Customer experience (Easy To Do) Deepen the understanding of customers in order to ensure competitiveness and consistent customer experience: • Customer insight • Implement and maintain CSM customer action plans per product area • Service + Emotional pillars People & Culture Build a visionary culture for Absa Trust in order to establish a collective ownership and to create a meaningful work life experience for all stakeholders: • Talent, succession planning & Transformation • Drive Value Based Leadership • Learning & Development • Clarification & implementation of Area Sales Managers role • Meaningful work life

15. EB 2013 Priorities 4 Risk, control, and governance 2 Stop, Fix, and Grow profit (Protect and grow revenue) 1 5 Customer Fix basics/engine room – automation, differentiation, and segmentation 3 People – Recruitment, learning and development, and leadership

16. EB 2013 Priorities Supporting initiatives