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How France Telecom prepares the future of telecom services

How France Telecom prepares the future of telecom services. Marc Fossier Senior VP & Group CTO November 9th, 2004. France Telecom key figures:. 2003 revenues: 46,1 billion Euros 2003 EBITDA: 17,3 billion Euros 2003 Net income: 3,2 billion Euros

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How France Telecom prepares the future of telecom services

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  1. How France Telecom prepares the future of telecom services • Marc Fossier Senior VP & Group CTO • November 9th, 2004

  2. France Telecom key figures: • 2003 revenues: 46,1 billion Euros • 2003 EBITDA: 17,3 billion Euros • 2003 Net income: 3,2 billion Euros • Strong expertise in all telecom segments (fixed, mobile, Internet, data,…) • 117 million customers served (end of 2003) • Strong international brands • 230 000 employees

  3. Orange Wanadoo Equant France Telecom Group is present in 220 countries & territories in the world Fixed services

  4. Orange Europe is the strategic core Wanadoo Services fixes Equant

  5. Today, telecom world is still organized around separate networks and services Fixed network and services • Access specific terminals • Access specific services • Independent service platforms • Multiple customer identifiers • Separate billing Mobile network and services Internet network and services

  6. Co-operation of services: a very strong demand from customers We must deliver the core functionalities that allow customers to seamlessly use all available telecom services, and drastically improve ease of use

  7. Entreprise Home The user is the center of his communications universe Personal • The customer defines and personalizes his services • Services become multi-access • Focal point is shifting from the network to the user • The customer is at the center of the network Explosion of usages: what I want, when I want, where I want

  8. 2 3 Transaction systems Service platforms • Physical networks / • transport 1 Five major technology discontinuities will enable this revolution Ubiquitous wireless 3 2 Broadband everywhere 1 IP network 5 Delayered and open networkand IT platforms 4 Multi-access innovative devices

  9. IP Networks: The cornerstone of a delayered infrastructure 1 Mobile Device Open network Services WIFI Backbone mobile Network database (e.g.,HLR) 2G/2.5G Soft-switch(voice) 3G IN Fixed line (voice) 2G Data con-vergence applica-tions Subscriber switching Switching PSTN IP backbone IN Content Data IP access • DSL • FTTH • Cable Back-bone IP ISP Platform DSL IP gateway TPS Edge router Leased line Third parties FR/X25/ATM FR/X25/ATM A revolution similar to the IT revolution

  10. cv Home Broadband: The connection for future multi-service delivery 2 Home services • New bandwidth- enabled services • Access throughput continuously increasing • Devices capability upgrade and interoperability • Wireless home network Interactive gaming Wireless Surveillance @ Internet Voice over IP Visual phone TV Broadband access Home gateway Security

  11. VOD Content & service delivery Enriched personal telephony TV on ADSL Games Broadband:Expanding services Personal Communication Transaction Video telephony Softwaredownloading Broadband Image messaging Home networking Photo & Video Albums Personal Content Entertainment

  12. Printer Enterprise Broadband: Accelerated IT transformation 2 Broadband-enabled centralized ITand network architectures Benefits for the enterprise • Accelerated consolidation of applications and information • Ubiquitous information for users and applications • Extension of functionalities to all locations and mobile workers • Rationalization of support costs (hardware, local support personnel) • Increased operational flexibility for deployment of new applications Data processing center Telco datacenter Branch office Broadband WAN/LAN (2-10 Mbps) PCs Printers Laboratory for Interoperability

  13. Wireless: From mobility to ubiquitous accessibility 3 Personal services • Ubiquitous accessibilityto personalized services • Access independent • Contact lists • Extended reachability • Unique authentication Mobile Hotspots Office

  14. Multi-access innovative devices 4 "Home network" • < Entertainment Net New powerful portable terminals X-Box MP3 • Enhanced user interface • New capabilities • Interoperability between home / personal and entertainment / office • Partnershipwith key manufacturers / software vendors • MP3 player with 40 GB hard drive • Can also be used for storage e.g., personal documents, picture albums Digital Video New terminals allowing interoperability Wireless B media adapter • 16 Mb Smart phones • With 2 Megapixels camera • Wireless • Listening to digital music with existing stereo • Digital images on TV • Music and images selection wit remote control and screen menu

  15. Open systems enhancing interoperability of telecom services 5 • Services based on software platforms connected to IP network • Standard APIs • Rapid service deployment • Network independent customer management • Innovative tariffs and products Service platform Transaction systems Customer identifier Transport network • Higher capillarity • Dynamic capacity managements • Lower operational costs

  16. Reshaping France Telecom From… … To • Access and voice narrowband • Access and voice mobile • Broadband and Internet services • Managed data services • Home communication services • Personal communication services • Enterprise communication services Close to local customer, but leveraging global platforms

  17. How to manage this evolution and build the future : • A new organization and integrated management • Transverse growth projects, to build upon integrated needs of our customers (Business everywhere, address book, …) • Comprehensive distribution and assistance to customers • Convergence of network and IT systems, in order to build the integrated operator and enable innovation • Increase R&D spending, in R&D centers located throughout the world • Strategic, business and R&D partnerships • Strong centralized sourcing, in order to benefit from economies of scale and ensure consistency

  18. 16 R&D sites worlwide to capture new trends, detect disruptive technologies quicker,and support innovation 1 center in Boston with Orange 1 office in New Dehli 1 office in Seoul 1 center in London 8 centers in France 1 center in Warsaw 2 centers in Beijing and in Gangzhou 1 center in San Francisco 1 center in Tokyo

  19. Build together the future with industry leaders through Strategic Partnerships interactive mobile entertainment appliances NGN-IMS Beyond 3G Seamless IP MM services Seamless IP multimedia services Seamless mobility solutions, innovative wireless access networks Location-based services

  20. Now looking forward to next possible partnerships Broadband Beyond ADSL, Wimax… interactive mobile entertainment appliances Home gateway Seamless IP MM services NGN-IMS Beyond 3G Seamless IP multimedia services Seamless mobility solutions, innovative wireless access networks Authentication, access security Context-aware applications and services End-to-end QoS on IP networks Communication & Content interactions On-demand offerings and packages for SME, building ecosystem Location-based services

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