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Assessing Your L ibrary’s ILL Performance

Assessing Your L ibrary’s ILL Performance. Amy Burger. A survey is…. “a system for collecting information from or about people to describe, compare, or explain their knowledge, attitudes, and behavior” (Fink, 2003, p. 1). Image courtesy of digitalart. 5 basic steps. Set Objective(s).

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Assessing Your L ibrary’s ILL Performance

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  1. Assessing Your Library’s ILL Performance Amy Burger

  2. A survey is… • “a system for collecting information from or about people to describe, compare, or explain their knowledge, attitudes, and behavior” (Fink, 2003, p. 1) Image courtesy of digitalart

  3. 5 basic steps

  4. Set Objective(s) • What do you want to know? • Why are you conducting this survey? Define the sample: • Who has this information? Image courtesy of digitalart

  5. Create Survey: Choose a Format Image courtesy of renjithkrishnan

  6. Tips for Success • Consider anonymity • Address the survey to the respondent • Include cover letter • Set a deadline • Be mindful of length • Avoid busy times • Follow up • Offer an incentive Image courtesy of renjithkrishnan

  7. Create Survey: Write Questions Avoid: • Jargon, slang, abbreviations • Double-barrelled questions • Leading questions • Unbalanced responses Embrace: • Comments Image courtesy of renjithkrishnan

  8. NGCSU Survey Content • “I received my Interlibrary Loan item promptly” • “I would be willing to pay for faster delivery of Interlibrary Loan items” • “The library staff was helpful in assisting me with my Interlibrary Loan item” • “The online Interlibrary Loan ordering process is easy to use” • “Was your most recent Interlibrary Loan article delivered electronically?” (yes or no) • If “yes” only:“Was the quality of the electronic copy satisfactory? • “Please rate your most recent Interlibrary Loan experience”

  9. Administer Survey Image courtesy of Grant Cochrane

  10. Analyze Data Describe results: • Descriptive statistics • Correlations Assess Significance: • What does the data tell you? Image courtesy of digitalart

  11. Report Results • Who benefits from knowing? • What are the most important findings? • How will you present the data? Image courtesy of jscreationzs

  12. Further Reading • Fink, A. (2003). The survey handbook (2nd ed.). Thousand Oaks: Sage. • Fowler, F.J. (1995). Improving survey questions. Thousand Oaks: Sage. • Rea, L.M. (1997). Designing and conducting survey research. San Francisco: Jossey- Bass.

  13. Thank you! abburger@northgeorgia.edu

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