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Workforce Focus

Workforce Focus. William R. Burke Vice President-Logistics. Workforce Focus. Today’s Learning Objectives We will cover: Determining Employee Key Requirements Workforce Performance Management System Assessing Workforce Engagement Assessing Capability and Capacity Needs

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Workforce Focus

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  1. Workforce Focus William R. Burke Vice President-Logistics

  2. Workforce Focus • Today’s Learning Objectives • We will cover: • Determining Employee Key Requirements • Workforce Performance Management System • Assessing Workforce Engagement • Assessing Capability and Capacity Needs • Recruitment and Selection Processes

  3. Workforce Enrichment5.1a • [5.1a(1)] • How do you determine the key factors that affect workforce satisfaction and engagement? • Satisfiers/Dissatisfiers • Employee Key Requirement Survey • Deploy requirements • Align employee key requirements to Employee SAT/ENG Survey • Deploy results against requirements

  4. Workforce Enrichment5.1a SECTION PROCESS LEVEL AREA PROCESS LEVEL Time Allocation: 40% Strategic, 60% Tactical • [5.1a(3)] • How does your workforce performance management system support high-performance work and workforce engagement? • WPMS Model Overview • Alignment/Integration • Performance Reviews & Individual Development Plans • Career Maps Purchasing Specialist 2.0+ Years Product Line Manager 3.0+ Years APICS Module 5 MQA Examiner A

  5. Assessment of Workforce Engagement 5.1c • [5.1c(1)] • How do you assess workforce engagement? • Definition of Engagement • Informal Methods • Formal Methods • Historical Results MidwayUSA Employee Satisfaction & Engagement Survey Executive Summary September 2009 Primary: “The Company is good at planning for the short-term (64th). Secondary: “I have confidence in the leadership of the Company” (73rd). Tertiary: “The Company responds to Customer requests for new services” (67th). Fourth: “The amount of recognition I receive is appropriate” (57th). “The extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization”

  6. Workforce Capability & Capacity5.2a • [5.2a(1)] • How do you assess your workforce capability and capacity needs? • Current/Future Needs Assessment • Skills Inventory • Integration to Financial Planning (Current/Future)

  7. Workforce Capability & Capacity5.2a • [5.2a(2)] • How do you recruit, hire, place, and retain new members of your workforce? • Job Descriptions • Preferred Candidate Profile • 5-Stage Hiring Process • Career Development Team (CDT)

  8. Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com

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