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Convergence in Parking and Transit Steven Grant LTK Engineering Services Senior Systems Consultant

Convergence in Parking and Transit Steven Grant LTK Engineering Services Senior Systems Consultant Washington, DC March 19th, 2013. 2013 Fare Collection Workshop/ TransITech Conference. The Connected Traveler. • Access to data at each node of travel via mobile technology

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Convergence in Parking and Transit Steven Grant LTK Engineering Services Senior Systems Consultant

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  1. Convergence in Parking and Transit Steven Grant LTK Engineering Services Senior Systems Consultant Washington, DC March 19th, 2013 2013 Fare Collection Workshop/ TransITech Conference

  2. The Connected Traveler • Access to data at each node of travel via mobile technology • Influence of social media and mobile apps • Changing dynamics of customer engagement and expectations

  3. The Potential for Payment Convergence • Smart phone market penetration expectations •Smart phone apps – move from desktop-based methods to mobile methods • Additional payment methods using mobile wallets

  4. Parking Payment Trends • Shared revenues with multiple partners • Meeting customer convenience preferences • Increased demand for cashless or electronic payment forms • Increased use of smart phones to find, reserve and pay for parking • Increase in innovative technologies to improve access control

  5. Converging Payment and Access Methods • Contact and Contactless Credit Cards • Mobile Ticketing apps • Near Field Communication • Pre-booking systems • PIV Cards • EZ-Pass • Transit cards (joint tickets) • Account setup and access

  6. Challenges for Transit and Parking • Keeping current with developing payment technologies across multi-modal transport • Accepting these payment technologies across all transport channels • Data security and personal privacy • Meeting consumer expectations

  7. Conclusions • Parking and transit customers share common payment and information technologies • Parking and transit customers share common expectations • Transit agencies need to be aware of developments in the parking “space” and in consumer behavior

  8. Thank You Steven Grant Senior Systems Consultant sgrant@ltk.com

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