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Assessment of MnSCU System Office Services

This presentation provides an evaluation of the MnSCU System Office services, highlighting areas of improvement and recommendations for the Board of Trustees Audit Committee. Topics covered include the efficiency and effectiveness of services, system-wide direction, and accountability.

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Assessment of MnSCU System Office Services

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  1. Office of the Legislative AuditorState of Minnesota MnSCU System Office February 10, 2010 Presentation to the MnSCU Board of Trustees Audit Committee

  2. Overall Conclusions • MnSCU needs a system office to help ensure system-wide direction, accountability, and support • MnSCU leaders should take additional steps to improve the efficiency and effectiveness of system office services

  3. OLA’s Evaluation • Responded to legislative concerns and MnSCU’s request • Methods: Analysis of data and documents; interviews; surveys • Key issues: What roles and activities are essential for the system office? Are services provided effectively and efficiently? Do system office services “add value” to what the campuses do?

  4. MnSCU Revenues, Fiscal Year 2009 State funds Total MnSCU Revenues ($1.8 billion) MnSCU System Office Revenues ($89 million) Tuition/fees Grants Other

  5. MnSCU System Office Organization

  6. System Leaders Took Steps to Address Several Key Governance Issues Over the Past Decade • Clearer goals for the system • Monitoring progress toward goals • Stronger board-chancellor relationship • Forums for presidents to provide input into system decisions

  7. But Campuses Have Concerns About Some System Office Priorities and Services • Most presidents give the board and chancellor only “fair” or “poor” ratings for: • Considering the needs and priorities of individual institutions • Allowing institutions to decide issues best addressed at the local level • Opportunities in some areas for system office to provide better services to campuses

  8. The System Office Grew In Recent Years • Between fiscal years 2002 and 2009: • Expenditures grew 52 percent (or 15 percent adjusted for inflation) • Share of of total system expenditures grew (4.1 percent  4.6 percent) • Staffing increased (318  385 FTEs), as did consultant expenditures • Reasons: system initiatives, campus requests, increased appropriations

  9. Judging the “Right” Size of the System Office is Challenging • No accepted standards • Little data for interstate comparisons • Limited performance data

  10. Campus Presidents’ Views on System Office Size %

  11. MnSCU Needs a Sizable System Office and Some Changes in Campus Administrative Responsibilities • Many system office services viewed favorably by campuses Example: Legal services • Additional delegation is reasonable Example: Job classifications • Potential for multi-campus delivery of some campus services Example: Payroll processing

  12. The System Office Needs More Scrutiny from MnSCU Leaders • Board’s oversight of system office’s size and performance has been limited • Some system office divisions and activities need attention from board and chancellor Examples: Information technology (IT) Academic Affairs Division Development Division

  13. IT Services Accounted for Most of the System Office’s Recent Growth

  14. Progress on IT Initiatives Has Been Mixed • Upgraded IT “infrastructure” • Took on too many projects, and priorities not always clear • Many projects to improve business functions still in progress • Weak project management • Examples: Too little user input and support; limited evaluation of contractors

  15. Some Academic Affairs Activities Need Oversight or Action Examples • Student credit transfer • “Seamless” student services • College faculty credentialing • Fire/EMS Center

  16. System Office’s “Development” Activities Need Continued Scrutiny • Small system office division • Limited returns from past fundraising efforts • Campuses give relatively low ratings to the division’s performance

  17. MnSCU’s Board and Chancellor Should: • Revise oversight, staffing, or organization of some system office functions • Develop better measures of administrative performance • Delegate more responsibilities to campuses that have the necessary skills and training

  18. MnSCU’s Board and Chancellor Should: • Foster expanded use of multi-campus or centralized services • Monitor consultant expenditures and performance more carefully • Improve selection and implementation of IT projects

  19. MnSCU’s Board and Chancellor Should: • Clarify presidents’ purchasing authority • Ensure transparency for charges imposed outside the allocation process • Pursue a more flexible, timely process for ensuring the quality of college faculty • Consider ways to foster more efficient capital project oversight

  20. Possible Improvements in Board Oversight of System Office • Review multi-year trends in overall system office staffing and spending • Review the use and cost-effectiveness of professional/technical contracts • Periodically review the performance of selected system office functions

  21. Summary • System office spending = $1 of every $8 MnSCU receives from state • Campuses value many system office activities, but room for improvement • MnSCU leaders should scrutinize (1) the campus-system office division of responsibilities; and (2) the system office’s role, size, and performance

  22. MnSCU System Office is available at: www.auditor.leg.state.mn.us

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