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MM 313 Lecture 10

MM 313 Lecture 10. Mock Usability Trial Phase Three Outline. Introduction.

jayme-kennedy
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MM 313 Lecture 10

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  1. MM 313 Lecture 10 Mock Usability Trial Phase Three Outline

  2. Introduction • Hi, thanks for coming in. Great weather we are having, eh? How are your classes. Well, thanks for taking the time to meet with us today. Well, my name is James Ferolo and I work for Bradley University. You have been selected as a candidate for our current round of testing on our new website. Your experience and knowledge of Bradley is one of the reasons why you were selected. We are very interested in hearing your opinions and you should know that there are no wrong answers to any of the questions we ask. The entire session should take about 30 minutes to get through. We are going to be videotaping the session. You should know that the tapes are for analysis only and will allow me to spend time listening to you instead of taking notes. A couple of other developers in our class will take some time to review the tapes, but they won’t be distributed beyond that. • The product we have made is designed specifically for people like you and we need to find out what is working well and what isn’t. We have just started to put the thing together, so we should be able to incorporate your feedback. However, some parts of the app. May not be working as well as others. Just remember that you can’t do anything wrong during the course of review.

  3. Starting out. • We are going to spend some time talking about your uses of the web and other interactive applications. We will then take a look at the application and ask you to use different parts of it. It is really important for you to narrate your thoughts and actions when you are using the app. • Before we get started I need to read you a statement of informed consent. This is a listing of your rights as a participant. • You may stop at any time • You can ask questions anytime • You can leave at anytime • We are not trying to deceive you in any way • Your answers are confidential

  4. Starting Questions • How many hours a week do you use the web? • Of that time, how much time do you spend on the Bradley website? • What types of apps do you use on the web?

  5. Starting Out • Okay, so let’s turn the monitor on and take a look at the application, but we need to talk a bit about the process, first. • You are testing the application, we are not testing you. • If anything seems broken, please let us know, or if something looks good to you, let us know. • Try to be truthful. Don’t worry about hurting anyone’s feelings. We need to know exactly what you think. • Does this make sense to you?

  6. First Impressions • So, what do you think of it? • Any first thoughts? • Any likes or dislikes? • What is this thing about? • What would be the first thing you would click on?

  7. Tasks • Can you purchase a song? • Can you create MP3s from a CD? • Can you share your music library? • Can you change the name of song? • Can you create a playlist?

  8. Wrap Up and Blue Sky • So, is this something you would use? • Is this something you would recommend to friends and family? • Can you summarize by telling me three good things and three bad things about the app? • If this program could do anything, what would you have it do?

  9. Final wrap up. • Do you have any other questions or comments? • If you have any other comments, feel free to drop me some mail or call. • Okay, that’s it. Thanks again for all of your help.

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