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VT Alerts Portfolio Updates

Discover the latest updates to the VT Alerts portfolio, including new channels such as message boards and annunciators, as well as improvements to network infrastructure. Learn how these enhancements provide reliable and efficient alert delivery, ensuring the safety and security of the Virginia Tech community.

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VT Alerts Portfolio Updates

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  1. VT Alerts Portfolio Updates Ludwig gantner Solutions Architect Network Infrastructure & Services Division of Information Technology

  2. Introduction Improvements New Channels Upcoming VT Alerts Portfolio Updates Infrastructure Applications Overview Design New Message Boards Annunciators (Fire Alarms) Subscribe Alerts Digital Signage UONS Agenda

  3. VT Alerts Overview Channel Reliability Audio/ visual considerations Non-predictable user engagement path • ENS Philosophy: What, where, what to do?

  4. VT Alerts Delivery Modes Automatic Alert Channels • Virginia Tech Homepage • Electronic Message Boards • Virginia Tech (@vt.edu) emails • Annunciators (Fire Alarms) • Campus sirens Opt-in Alert Channels • VT Phone Alerts • Text/SMS • Non-Virginia Tech email • Voice calls • VT Desktop Alerts • Social Media

  5. Improvements

  6. Collaboration Public Safety Collaboration Group VTEM VTPD • Recognition that service has 2 • components (equally important): • IT recognizes technical needs • Public Safety prioritizes items • Shared vision/mission: • Ensure proper life safety system • Explore what is possible together UniREL IT

  7. VT Alerts Dashboards Annunciator Live Status Message Board Live Status Monitors the status off all installed annunciators Monitors the status off all installed message boards Applications Live Status Monitors all applications in the VT Alerts Portfolio

  8. Sustainable Support New Monitoring Capabilities Improved Redundancy for each channel • Infrastructure • Applications • Devices • Physical Layer • Network Layer • Application Layer Service Management Channel Development • Long term operation of the system • Changing environment • Scope • Scale It is important to be proactive instead of reactive in public safety.

  9. New Channels

  10. Message Board Channel • Next Generation boards • Reliability (SSH security) • High visibility LED display with anti-glare coating • LED light and speaker call attention to the display when a message is playing • Direct connect to text messaging providers

  11. Annunciator Channel • Audio Notifications • Based on CAP* protocol • Entire buildings • Larger range than boards • Cost effective • 1 building ~ 1 board *Common Alerting Protocol

  12. Annunciator Roadmap Infrastructure • Server and Network Improvements • Redundancy / Back up Phase 1 Enhancements • Proof of concept • Initial 8 Annunciators • Custom Settings • Weather Alerts • Remote Sites • Further Redundancy Phase 2 Total: 35 Annunciators installed across the university. • 23 new Annunciators • + 4 building renovations

  13. Annunciator Channel Architecture Notification VT Alerts Portfolio

  14. Annunciator Channel Architecture Notification VT Alerts Portfolio

  15. Annunciator Channel Architecture Notification VT Alerts Portfolio Annunciator CAP* server *Common Alerting Protocol

  16. Annunciator Channel Architecture Notification • UTM • Capability: • Converts network traffic between multicast and unicast. • Capacity: • 26 annunciators VT Alerts Portfolio Unicast / Multicast Converter multicast Annunciator CAP* server *Common Alerting Protocol

  17. Annunciator Channel Architecture Notification Annunciator Page Zone Extender • UTM • Capability: • Converts network traffic between multicast and unicast. • Capacity: • 26 annunciators VT Alerts Portfolio Unicast / Multicast Converter unicast multicast Annunciator CAP* server *Common Alerting Protocol

  18. Upcoming

  19. Subscribe Alerts • Collaboration on Changes • Front End User Interface • Back End Integration • Release Quality control • Opportunities for Improvement Subscribe Alerts App User Interface Guest Interface Admin Interface Metrics

  20. Guest Alerts ApplicationUser Self Service & Administration Subscribe Alerts 2019 Release * pre-production images Management InterfaceConfiguration & Operation

  21. Digital Signage Collaboration PLACE A SHORT HEADER HERE. • Locate and validate signage • Enable signs to receive VT Alerts • Which signs should be included? • Social Media (Twitter, Facebook, etc.) • Desktop Alerts • New Application / Channel

  22. TEAM | SECTION TITLE UONS University Online Notification System Email Channel Use Cases • VT Alerts • Daily Emails • Timely Notifications

  23. Questions?

  24. Thank You ! • Questions & Answers • Conference Session • Date/Time - March 1st 2-3pm • Zoom Link: • Takeaway Messages • It is important to be proactive instead of reactive. • Watch for new Message Boards. • Listen for new Annunciators. • Subscribe to VT Alerts. https://virginiatech.zoom.us/j/296495345

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