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Emotional Quotient (EQ) (Bar-On, 1988)

Emotional Quotient (EQ) (Bar-On, 1988) Set of social and emotional abilities for coping with the demands of daily life * Emotional Intelligence (EI) (Salovey & Mayor. 1990) Processing the information about emotion and emotional responses.

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Emotional Quotient (EQ) (Bar-On, 1988)

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  1. Emotional Quotient (EQ) (Bar-On, 1988) Set of social and emotional abilities for coping with the demands of daily life * Emotional Intelligence (EI) (Salovey & Mayor. 1990) Processing the information about emotion and emotional responses

  2. Emotional Intelligence (EI) (Goleman, 1995) Emotional Intelligence  Emotional Competencies Empathy, Learned optimism, Self Control Family, Workplace, Other life arenas

  3. Emotional Intelligence Organizational Effectiveness Employee recruitment and retention Team work Development of talent Employee commitment morale health Innovation Productivity Efficiency

  4. Sales Revenues Quality of service Customer loyalty Client or student outcomes EmotionalIntelligence Individual Group

  5. A Framework of Emotional Competencies Self (Personal Competence) Other (Social Competence)

  6. Individual Emotional Intelligence Leadership HR Functions Organizational Climate And Culture OrganizationalEffectiveness Relationships Group Emotional Intelligence Emotional Intelligence and Organizational Effectiveness

  7. Distortions of the Mind • Filtering • Polarized thinking • Overgeneralizing • Catastrophizing • Shoulds

  8. Stressful Situations in Life Those that can not be changed Those that can be changed Mental Preparation Coping Strategies

  9. Stressful Situations in Life • Those that can be changed • Those that can not be changed

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