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COMMUNICATION BREAKDOWN

COMMUNICATION BREAKDOWN. Kelly Hennigan, FSA, CFA (MODERATOR) Stephen bochanskI , FSA, CERA, maaa David karo , aSA , MAAA MITCHell Stephenson, FSA, MAAA. May 22, 2018. Panelists. Kelly Hennigan, FSA, CFA (moderator) Steve Bochanski , FSA, CERA, MAAA David Karo, ASA, MAAA

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COMMUNICATION BREAKDOWN

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  1. COMMUNICATION BREAKDOWN Kelly Hennigan, FSA, CFA (MODERATOR) Stephen bochanskI, FSA, CERA, maaa David karo, aSA, MAAA MITCHell Stephenson, FSA, MAAA May 22, 2018

  2. Panelists • Kelly Hennigan, FSA, CFA (moderator) • Steve Bochanski, FSA, CERA, MAAA • David Karo, ASA, MAAA • Mitch Stephenson, FSA, MAAA

  3. Polling Question: Communication Breakdown was released on the “B-side” of which Led Zeppelin song? • Stairway to Heaven • Good Times Bad Times • Ramble On • Fool in the Rain • None of the above

  4. Actuaries & Communication "Being strong in math is a given, but having soft skills, such as the ability to communicate well and work in a team, can be just as important." ~ Tonya B. Manning, past president of the Society of Actuaries 4

  5. Presence & Presenting

  6. Elements Of Personal Impact Posture Tone of voice Language Gestures Facial expressions Eye contact Dress

  7. Body Language

  8. Polling Question: “What would you say if I took those words away?”is a line from which of the following songs? • “Oh Babe, What Would You Say?” by Hurricane Smith • “Don’t Let Me Be Misunderstood” by Lana del Rey • “What Would You Say” by the Dave Matthews Band • “More Than Words” by Extreme

  9. Body Language

  10. Communication Structure Opening Subject Agenda Agenda Agenda Topic Topic Topic Summary Summary Summary Conclusion

  11. Tips For Communicating To Executives Executives usually have the following questions that should be answered: • What is the problem or issue? • Why is it a problem? • What has been done about it so far and who/what departments have been involved? • What do you recommend at this point and why? • What are next steps and what decision is needed? Be as proactive as possible in answering these questions within your document or presentation.

  12. Polling Question:Rate the PowerPoint presentations you see at corporate meetings… • Great – better than a TED Talk! • Good • Average • Bad • Sleep Inducing (….zzzzzzzz….)

  13. PowerPoint Best Practices • Avoid Overcrowding • Meaningful Pictures • Appropriate Font • Consistency

  14. The Good the Bad and the Ugly

  15. 2017 Excel Models* * Illustrative data 15

  16. Potential Productive Outcomes Of Conflict • Clarifying • Learning • Helpful • Inclusive • Caring

  17. The Dynamic Curve of Change Time Line Re-inventing / Re-Investing Team A cross-functional team that develops new ideas and or approaches to existing problems and or identifying elements which may be both known and unknown to the organization Decline Phase Acceptance And Integration Phase Change initiative must occur Prior to the decline phase! Why? Because in the decline phase, the Standard response is to “cut” Spending and programs. Change Initiated Initial Resistance Initial Acceptance 17

  18. 88 Excel Models developed in 2017 18

  19. Polling Question: What percentage of employee time in spent in meetings? • Less than 20% • 20 – 35% • 35 – 50% • 50% or more

  20. Meeting Dynamics “Half of the world is composed of people who have something to say and can’t, and the other half who have nothing to say and keep on saying it.” ~ Robert Frost, American poet 20

  21. To Improve Meeting Dynamics: • Ask people to prepare for brainstorming • Make sure to hear from everyone • Don't be afraid to be contrarian

  22. Remote Communication

  23. You’ve Got Mail! “I got your email… it almost made sense.” ~ Scott Adams, creator of Dilbert comic strip and non-fiction author

  24. To Change Your Flesch-Kincaid Writing Level • Use fewer words per sentence and syllables per word. • Use active voice. Get to the point! • Edit, review, edit, review - then hit send.

  25. Trust “It is not the critic who counts… The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, but who does actually strive to do the deeds; and who at the worst, if he fails, at least fails while daring greatly.” ~ Theodore Roosevelt, 26th President of the United States of America 25

  26. Trust “Vulnerability is not weakness. And that myth is profoundly dangerous. Vulnerability is the birthplace of innovation, creativity and change.” ~ Brené Brown, research professor, speaker, author

  27. Communicating Feedback “Feedback is the breakfast of champions.” ~ Ken Blanchard, American management consultant

  28. When Communicating Feedback… • Provide informally, in-the-moment feedback is best • Avoid feedback sandwiches for constructive criticism • Set a goal: don't give, or receive, any new feedback at your next performance review

  29. Actuaries & Communication “The single biggest problem in communication is the illusion that it has taken place. " ~ George Bernard Shaw , Irish playwright, critic, and political activist 29

  30. Q&A

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