Future Solutions for Delivering Regulatory Services

1. Future Solutions for Delivering Regulatory Services

2. Objectives Support practitioners… and managers Facilitate consistency Secure 24/7 access Support for flexible working & contingencies Enable change – restructuring, efficiency & shared services

3. Integrated Resource Developed Content Module for each service area Procedures Standard documents Letters Forms Public information leaflets Third Party Content ‘Knowledge Base’ National policy and guidance Regional datasets Legislation British Standards National agencies User Content Local Policy & Guidance Statutory Notices

4. Developed Content One size doesn’t fit all… User driven iterative process = evolving content Feedback loops through Liaison Consultants, User Groups and e-consultations Content peer review includes Universities, Barristers Chambers

5. The Challenges Increasing cost and productivity pressure Accelerated push for change Budget pressure for ‘in year’ savings on spend Need for professional support for admin, the practitioner, manager and contract staff Consistency (internal and cross-boundary) Requirement for flexible working practices Increased need for information ‘on the move’.

6. EHMS improves the way you work • Improves front line staff productivity • Case handling • Support when remote • Middle Office Savings • Development • Maintenance • Information • Instructions • Process flows • Drives Back Office Efficiency • Utilising the web

7. Business Case Confirmed by Case Study Case study of existing rural EP team implementation: Unitary Authority, 78,000 population Environmental Protection Team with annual budget of £252k Implemented EHMS EP module with a 3 year licence in 2008 Reviewed outcomes with Principals/Managers/Front Line Officers Extracted actual data from implementation Identified areas of resource usage impacted by EHMS implementation Assessed resource and expenditure savings Identified time and money deltas versus base case Reviewed impact on front line capability Identified qualitative impacts

8. EHMS Cumulative 3 Year Benefit versus Cost £k

9. Case Study: Rural Unitary Savings

10. Qualitative Outcomes are Positive QMS Evaluation / Feedback: Ongoing productivity gain and service improvement Case handling 37% improvement in response time 50% increase in EHO confidence/motivation Usage of the system delivers CPD credits 90% increase in consistency of service delivery Results in lower overall claims costs and management time Improves process across front, middle and back office Simplified admin – one supplier for all regulatory information Reduction in unnecessary travel – enhanced flexible working via web access

11. Feasibility Study Confirms Savings Feasibility Study: Metropolitan Borough, 226,000 population, feasibility study prior to purchase Review with Managers/Front Line Officers Extracted data from expected process improvements Identified areas of resource usage impacted by EHMS implementation Assessed resource and expenditure savings from implementation Identified time and money deltas versus base case Reviewed impact on front line capability Client now moved into procurement process

12. EHMS Cumulative 3 Year Benefit versus Cost £K

13. Feasibility Study: Urban LA Savings

14. EHMS CoverageE&W Examples Northumberland CC South Cambridge DC Wyre BC Powys CC Olympic Host Boroughs

15. Where Next – with increasing mobility.. Environmental Health Trading Standards Fire Safety Highways Planning Options Ready made platform to support shared services/collaboration E-learning potential Streaming data to other websites/ communities Evolving solutions

16. Thank You Robert Halford RH Environmental Limited 0844 801 0733 www.ehmsystems.org