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Hotel Guest Registration Practices: A Comprehensive Guide

Explore the hotel registration cycle, legal duties, and implications. Learn about pre-registration, guest registers, and information flow in the hospitality industry. Enhance your understanding through workbook activities.

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Hotel Guest Registration Practices: A Comprehensive Guide

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  1. Chapter 7.1 The Registration Cycle

  2. Hotel’s Duty to Receive Guests • Hotels must take all travelers who ask to be guests • The federal Civil Rights Act of 1964 supplements common law by saying that hotels cannot discriminate against anyone based on race, colour, religion, or national origin.

  3. Under the Gavel • Refer to page 144 of your textbook. • Read “A Hotel’s Duty to Receive Guests”

  4. Preregistration • Helps speed check-in • Usually involves producing a registration card, recording the room and rate assignment, creating a guest folio, and other functions • During preregistration, front desk agents can take note of any special guest needs

  5. Legal Ramifications of Guest Registers • State or local laws may require hotels to keep a written record of the guest’s name, address, date of arrival, and date of departure • If a lawyer asks to examine the documents, the hotel should require the lawyer to obtain the guest’s written permission

  6. Under the Gavel • Refer to page 145 of your textbook. • Read Under the Gavel “Maintaining Guest Registers”

  7. Information Flow • Registration cards require a guest to provide name, address, telephone number, company affiliation (if any), and payment method

  8. Assignment • Apply Your Learning 7.1 • Workbook 7.1 Activities

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